Not come across LOTI’s service innovation cards before, but they are lovely and would be really interested to learn about how it plays out in a workshop setting.

It reminds me somewhat of the good old days of the social media and digital engagement games (that post is full of broken links, apologies, but I think you can get the drift) that David Wilcox, Steph Gray, and I used to run. I have often thought about what a digital transformation version might look like, and I suspect it isn’t a million miles away from what Eddie and the team have done here.