Laura Czapiewski – Why human trust shapes AI success:

The psychology of digital has never been more important than now, in the age of AI. There are countless examples of where AI has proved to be far more reliable than humans in performing certain tasks, but people don’t trust it. It is somehow more palatable to accept human error than that of machines. We should never disregard this when designing AI solutions. It may not be a technical requirement, but the human need is just as important. We should never only consider the accuracy of AI models when evaluating its success.