Tom Loosemore published some thoughts about public services and AI on LinkedIn:

Many public services rely on friction to stay viable. They depend on slow, confusing, frustrating user experiences to put off those otherwise eligible. This is both unfair and politically convenient. You could say ‘twas ever thus’. Until now.

From parents seeking special needs support to property owners appealing council tax bands, it’s often the friction of bad service design that restrains demand, not the law.

AI – specifically AI agents – will remove that friction. Your AI agent will be doggedly relentless in how they access public services, however byzantine. They’ll make sure your application is perfectly crafted to maximise your chances of getting what you want, treating any appeals process as just another stage to be navigated by all.

Well worth a read in full.

Update: good news, Tom pointed out to me rhat this post (and indeed a load of his recent writing which I have only seen on LinkedIn) is on a blog on the open web.