Richard Pope – Unified inboxes, streams and augmentation:

The idea of a unified inbox for government is not a new one. Many governments around the world have developed one, as have public organisations like the National Health Service in England, which has a unified inbox for patients. Many commercial services, like banks, have them too.

Rather than seeing unified inboxes as a desirable end state, I argue that we should see them as a staging post to something else and a tool to further unbundle services. And that, long-term, we will come to see them as representing a missed opportunity.