Richard Pope – Public sector super apps are system-facing products, not just citizen facing ones:

Public sector super apps – like Estonia’s Diia, the UK’s GOV.UK and NHS apps, Singapore’s LifeSG, and Dubai Now – provide a single place to interact with multiple public services. These apps are often framed in terms of citizen experience. That’s understandable. After all, they are based on the premise that a user should not have to understand organisational structures to get stuff done, and that the ‘stuff to be done’ often crosses organisational boundaries.

The problem is, I don’t think a citizen framing is always that useful for actually delivering a public sector super app — at least not if it eclipses other viewpoints.