Good, thoughtful stuff from Steve Messer in his latest week note:

My main hypothesis is that the existing set of products, platforms and enabling services was not built for a joined-up, personalised paradigm. Service teams are attempting to better meet the needs of patients and users in that more joined-up world, but what’s available to them doesn’t help in an ideal way…

Alongside this, there’s the tendency to want to solve common problems with big platforms. This is an organisational want – it doesn’t come from the teams. But big platforms that solve many needs take a long time to research, architect and build. By the time it’s ready, the need hasn’t been met, expectations have changed, and it’s time to think about a new big platform.