An online notebook
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An online notebook
The Centre for Digital Public Services in Wales has published some service patterns, exploring the ‘Book’ and ‘Apply’ patterns. It’s good stuff and to make it really useful, more needs to be done, to embed these ‘patterns’ as steps in…
There was a time when MacOS was lauded for the quality of its design and user experience.
Doug Belshaw – The (AI) Lottery Is Already Running: AI tools arrived as things you could choose to try: chatbots, image generators, and the like. Pretty quickly, though, they’ve become things employers expect to be used, positioned as ‘things your…
Multiplayer snake in a terminal window, you say? Why not.
Jerry Fishenden – A farewell to forms: Citizens routinely suffer the consequences. Multiple services require us to complete near identical steps — finding and photocopying or scanning documents like passports and utility bills, filling out forms (online and offline) that…
Ben Carpenter shares some recent updates to the service standard (LinkedIn warning): We’ve made it extra clear in ‘Solve a whole problem for users’ and ‘Choose the right tools and technology’ that existing principles to design around users and not…
Interesting writing project from Ben Welby – The Future of (Public Sector) Product Management in a Vibe Coded World: Public service teams are at a kairos moment: a time when a new technical capability invites us to rethink almost everything…
I’ve added auto-posting from this blog onto LinkedIn and Bluesky, using IFTTT to automate taking the RSS feed and turning it into posts on those networks. I ran into an issue with the full posts being too long for Bluesky,…
One of the projects I have been working on for the last 6 months or so is the playbook of support for councils going through reorganisation, which specifically looks at the digital and digital-adjacent things that need dealing with. It’s…
This is so good – Richard Pope has shared the detail as well as the slides for a talk on how his Platformland ideas should be applied to the NHS’ 10-year Plan. Loads to apply across the whole spectrum of…