Dave

Dave

  • Joined: January 6, 2026
  • Articles: 3049
  • Comments: 515

Lovely post from Luton’s Ben McCartney on the improvements he and his team have been making to the service desk at the council.

Government customer services to be modernised with help of industry experts: The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who…

A roadmap for modern digital government: Our plan to build a modern digital government that works for you – making life easier, driving growth and delivering smarter, more efficient public services

📅 Weeknote w/e Friday 16 January 2026

Let’s see how long I can keep this up for! This week’s worky highlights: We are recruting for two big roles at Luton Head of Innovation Delivery and Data Deputy Data Protection Officer & Compliance Improvement Manager Also at Luton,…

Fixed an issue in my Tidycal appointment booking thingy, where Teams meetings were being booked but no meeting link provided. It was a simple case of disconnecting the accounts and then reconnecting them (yup, turn it off and on again,…

Wow – Microsoft Copilot blamed by Chief Constable for Maccabi Tel Aviv ban: The incident and subsequent review have reignited debates about police decision-making, community engagement, and the balance between public safety and fairness in policing high-profile events. It has…

Now I’m wondering whether I should just put everything pre-2026 into an ‘Archive’ category and just start afresh from this year… A though just occurred – part of the reason why the categories are in a mess is probably because…

Recategorising over 3,000 blog posts

I have been frustrated with the state of the categories on this blog for some years now. That’s right – years. This site has been going in one form or another for over 20 years – the first post being…

Some major reworking of this blog over the last few days. Dramatically simplified things – sadly the micropost format that Steph helped me build didn’t make the cut. Instead I am making use of the default WordPress ‘asides’ post format…

Roger Swannell – Getting agile governance right: In a traditional waterfall or stage-gated development process quality assurance and approval checks happen towards the end of the work. It makes sense if you’re optimising for efficiency as all the quality check…