Tuesday, 28 September, 2010

Phones, phones, phones

To probably misquote Stephen Fry: “Was there ever a smartphone that I didn’t buy?”

As I posted a little while ago, I’m pretty happy with the Nexus One. Android is a nice, feature rich, open operating system, and the hardware isn’t bad. However, the one major drawback is the keyboard, which is at times incredibly frustrating.

As well as the Nexus One, at home I have an iPhone 3gs and a Blackberry Bold 9700. Each has its ups and downs, and I thought it might be worthwhile writing them up here. It would be great to hear what others think in the comments, too!

Google/HTC Nexus One

Nexus One

Pros:

  • Integrates beautifully with both Google and third party services
  • Email application is a delight
  • Decent browser
  • Plugs straight into a computer to manage files etc – no messing about with iTunes or other software

Cons:

  • Touchscreen not always brilliant, and the keyboard can be appalling at times
  • Not as many high quality apps as the iPhone
  • Hardly any games

Apple iPhone 3gs

Pros:

  • Lovely user experience
  • Great on screen keyboard
  • Mail application is OK
  • Web browser is excellent
  • Lots of great apps

Cons:

  • Lack of sharing options – eg with photos etc
  • Reliance on iTunes
  • Not great as a phone

Blackberry Bold 9700

Pros:

  • Physical keyboard is great
  • Small and light
  • Phone is very reliable

Cons:

  • Mail application is surprisingly rubbish
  • Doesn’t really work at all well with Gmail (whether consumer or enterprise editions)
  • Terrible web browser
  • Few apps

So there we are. The iPhone is probably overall the best, but because of my reliance on Google, I’ll stick with the Nexus One for now.

Perhaps the way forward would be an Android phone with a physical Blackberry-like keyboard?

#Phones, phones, phones

Monday, 27 September, 2010

YouChoose

youchoose

In what looks like a pretty interesting collaboration between what was the LGA Group and YouGov, YouChoose is an online budget simulator that:

encourages members of the public to consider where council budget cuts should fall, where efficiencies might be made, and where income might be generated.

You can see  a working version up and running for the London Borough of Redbridge, and a PDF document describes the detail in more detail (the tool is free, but decent analysis of the data is going to cost you).

I’ve not really got a view on participatory budgeting, or whether YouChoose does it well or not. Anyone with a clue want to share their thoughts?

#YouChoose

Technology, learning and knowledge

I had a good time up in Scotland last week, and enjoyed putting together and delivering my talk at the Learning Pool event we ran – which saw a great turnout.

My discussion focused on the use of technology in a time of immense change and budget pressures, focusing on not just the use of social media in communicating and engaging outside the organisation but also how such tools can be used internally to improve the way everyone works.

Not exactly ground breaking stuff, but I think it is certainly an area that few organisations in the public sector have right and also one where genuine benefits, cashable and otherwise could be realised.

Think about it. With talk of budget cuts of up to 40% we are going to be seeing huge amounts of change in terms of personnel, with early retirements, redundancies etc. The issues as I see them are around:

  • Knowledge and learning – how do you record and share what the people working in the organisation know? How to capture what’s in the heads of all those staff likely to leave?
  • Change – how to keep staff engaged with large scale change programmes?
  • Talent – how to make the most of the people that are left. Where are the hidden gems in your organisation, and how much money might finding them save you?
  • Innovation – how are ideas shared and assessed in the organisation?
  • Collaboration – how much duplication of effort is going on? How can communications be improved within teams, departments, the whole organisation, even multiple organisations?

Effective use of social software is no panacea and won’t see all the problems of government disappear. However, current usage is so limited I believe it could have a genuinely substantial transformative effect. I’m hoping to be writing a bit more about this in the future.

One other thing I covered in the presentation is around the development of technology from mainframes to today’s smartphones. Two things are apparent:

  1. Technology is getting smaller and more personal
  2. As it does so, the ability for a central authority to control it diminishes.

How does this affect what I was talking about, in terms of organisations using social tools to work better? I think the key is to focus on the personal aspect of this. Don’t try to force people into using specific workflows to achieve what are generally pretty personal tasks. The way people like to record their learning and knowledge differs, so don’t assume the same tool will work the same for everyone.

Rather, be as flexible as you can, and ensure that as an organisation you can loosely join the small pieces of your employees’ shared knowledge and learning.

Here are the slides – ignore the title on the first slide, I moved on pretty quickly from that.

#Technology, learning and knowledge

Sunday, 26 September, 2010

Getting crowdsourcing right

Steph has a great post about crowdsourcing in government:

It’s human nature to want to work on your own projects, rather than those imposed upon you. It’s human nature to want to earn recognition, intellectual satisfaction and a good living from your work. So instead of asking civil servants to sift thousands of ideas and assign half a dozen to people around Whitehall to ‘take forward’, why not put proper money behind a few big challenges, and support civil servants, frontline staff and whoever-the-hell-wants-to to band together to spend time and money solving them?

Go and read it – it’s good!

Wisdom of Crowds

I’ve been working on this post – the one you’re reading now – for literally months. Steph has inspired me to get the damn thing finally published. One book I have found really useful is James Surowiecki’s The Wisdom of Crowds, which is well worth a read.

There have been a couple of high profile attempts to crowdsource ideas and opinion recently by central government in the UK, which comes on the back of similar activities in other countries. Neither worked particularly well, and having had the time to ruminate on why that might be, I thought I’d put some ideas out there.

Getting this right is important, not least for those of us that what to see open government progress in this country; participation being one of the three major strands of what open government is.

So what can we learn from Your Freedom and Spending Challenge?

1. Are you asking people to do the right things?

Crowdsourcing in government is used for a number of purposes, but quite often it’s down to getting people to suggest ideas. One of the problems is of course that coming up with ideas is the easy bit – it’s implementing them that’s hard.

But some of the best examples of crowdsourcing on the internet just aren’t this open ended. Indeed, the success of these initiatives tend to be in providing people with small, defined tasks such as:

These can be seen as being ‘mechanical turk’ type activities and as per the quote from Steph above they are examples of not just people being asked their opinions in a one-off fashion, but groups of people working towards a common goal, contributing when and how they feel able.

2. Don’t keep rebuilding the same community

It strikes me, thinking about it, that building a new website, promoting it and getting people to engage with it, every time government wants to ask people stuff isn’t a very efficient way of going about things.

I remember reading Stephen Coleman’s The Internet and Democratic Citizenship and not really agreeing with one of its central premises, that we need an online ‘civic commons’ – a central space for all the internet enabled participation in democracy and government to happen. It just struck me as the sort of thing that government could well be very bad at – some sort of DirectGov for engagement and consultation.

But, then, maybe it does make sense to have the one place where as much of this stuff happens as possible sits. It means people only have to sign up for one site, could get notified of new exercises that might interest them, and so on. It might also provide the scale to enable a full time community manager or two to be appointed, which would help massively with some of the moderation issues that these sites sometimes run into.

3. The role of expertise

One of the big questions around crowdsourcing is the issue of expertise. It’s fine asking Joe Public what he thinks about something, but quite another to expect him to have considered views on what might be esoteric and complicated subjects.

Perhaps this is where making use of existing communities could really come into play. When you are looking to get the views of people who really know what they are talking about, perhaps the best thing to do is to go to where those people are already hanging out and talking about this stuff. For those interested in this approach, the Meet the Communities event should be well worth attending.

4. Quick returns

The Cathedral & the BazaarGoing back to open source software development, one key thing Linus Torvalds, who led the Linux project, did to encourage participation was to ensure there were quick returns from contributors. Eric Raymond, in The Cathedral and the Bazaar, noted that Linux gave contributors the stimulation of being involved in something cool and important and gave fast feedback and results, sometimes more than daily.

It strikes me that  number of attempts at crowdsourcing in government don’t have anywhere near a short enough timescale for feedback. Throwing ideas and contributions into a black hole that a civil servant at some undefined point in the future might take a look at, and might get in touch with you about, isn’t to me a particularly thrilling proposition.

Any more?

So there are my four takeaways for people wanting to run government crowdsourcing exercises. Anyone got any others?

(Before I go, do visit Catherine Howe’s blog, which is full on ruminations on this stuff, as well as hundreds more great book recommendations!)

#Getting crowdsourcing right

Saturday, 25 September, 2010

Back to school

OUI’ve just registered to do some proper studying – for the first time since I left university in 2001.

It’s through the Open University, and the qualification is a BSc (Honours) Technology. I’m entirely self taught when it comes to anything computer related, and while that’s fine, I’ve felt for a while that something a little more structured and formal would be useful. I chose this particular course because I know I am no computer scientist, nor anything other than a hobbyist when it comes to actual programming. Hopefully this course will let me focus on strategy and understanding some of the big issues.

I’m also quite interested in how the Open University uses e-learning and the web to support the community of learners on a course.

My first module starts in February next year, so plenty of time to regret my decision – or possibly prepare – and it’s called Networked living: exploring information and communication technologies. Hopefully it will be a fairly gentle start!

Once my work on the course starts, I’ll be sure to share things I learn here on the blog!

#Back to school

Tuesday, 21 September, 2010

Monday, 20 September, 2010

My setup

One of my favourite bits of technology porn is Shawn Blanc’s series on sweet Mac setups. It basically just gives dorks like me an opportunity to drool over other people’s kit.

But there’s another purpose to this, which is that it makes you think about the technology you use, and how it might be improved, in terms of fitting it in around the way you work.

Here’s my setup.

At home:

24″ iMac with another 24″ monitor (a Samsung SyncMaster P2450) on dual screen. Wired Apple keyboard and a Magic Mouse.

This is the beast which sits on my desk in my office at home and is where I spend most of the working day, when I am not on the road. It’s super fast and has plenty of storage (1TB hard drive) so it’s where all the electronic media the family owns lies – ie music, photos, video etc.

Having two screens is great productivity wise, though I do find myself wasting it at times, by having just Twitter on the second screen, for example. I often find myself wishing I had three screens, which is absurd.

Even just having the one big screen is a massive bonus though, just being able to easily have two documents open next to each other to work from is a revelation – especially compared to what I had to work with when I worked in government.

I also have a Kodak ESP 9 all-in-one printer and scanner thing, but I hate it like I do all printers. Frankly it only really gets used for printing boarding passes these days.

On the move:

My portable machine is a MacBook Air, with 2gb RAM and 120gb solid state storage. It’s isn’t particularly quick or grunty but is spectacularly light and small. I try to keep the number of applications and files stored on it to a minimum, and the Air does tend to slow down quite badly at times – especially when playing video for example.

As a travelling machine, though, it’s fabulous. Previously I had a 15″ MacBook Pro which could handle pretty much anything thrown at it, but was just too big and heavy to lug around all the time (maybe I’m just lazy).

The solid state drive is awesome too. No moving parts like a traditional hard drive, it’s quick and silent – and robust too. I should think every laptop I buy from now on will have this.

Other stuff:

Phone is currently a Nexus One, as described here. I also have a Dell laptop running Windows 7 and a desktop PC which dual-boots into either Windows 7 or whatever the latest version of Ubuntu is – this machine rarely gets turned on though.

Backup:

I backup both the iMac and Air using Time Machine on a 1TB Apple Time Capsule, which also acts as a wireless router at home. I’m not actually convinced this is working terribly well, however, but am too scared to fiddle with it in case it breaks completely.

I also backup the iMac to the cloud, using Carbonite, and of course important stuff sits on Dropbox too.

Software:

Here’s a list of the bits I am using most often at the moment.

  • iWork – Pages is a lovely word processor and Keynote a delightful way of throwing presentations together. I don’t do spreadsheets.
  • Chrome – My browser of choice since it became stable on the Mac – so much quicker than Firefox.
  • Evernote – I’ve written about this enough, I think.
  • Dropbox – a vital tool for anyone who regularly uses more than one machine, it’s also an awesome tool for sharing large files with anyone
  • Parallels – great bit of software for running virtual machines on a Mac. I use it rarely, mostly for running Windows XP for testing stuff in IE6
  • MarsEdit – A blog post editor that lets you compose posts offline before publishing them online. Nice keyboard shortcuts makes editing in source code view quick and easy.
  • NetNewsWire – I flip flop between this and Google Reader all the time. NNW is currently winning because of the lovely user interface.
  • iTunes – sucks, to be honest, but it’s where all my music and podcasts sit
  • iPhoto – sucks, to be honest, but it’s where all my photos sit
  • Transmit – an FTP client that works just fine
  • Pixelmator – I have Photoshop (Express) but find this cheaper alternative does what I want it to and quicker, too
  • TextWrangler – serves all my text editing needs. Would love to have an excuse to buy TextMate, but haven’t found it yet
  • Skype – invaluable for keeping in touch with colleagues, and I use it for most of my landline calling too, nowadays.
  • Skitch – screengrabs made easy
  • Screenflow – screencasting tool. Need to use this more often.
  • MindNodePro – mindmapping, simple and easy.
  • Tweetie – prefer this to the Adobe Air based apps.
  • Safari – find myself needing another browser open a fair bit, usually just to be able to use two Google accounts at once
  • MS Office – I do my best not to. But sadly, so many other people do that it’s almost imposible to avoid it entirely. Word in particular on a Mac is a total dog.

If I could have my time again…

Whilst this setup works pretty well, in terms of having processing grunt on the desktop and lightness on the move, it isn’t perfect.

The main problem is keeping software and files up to date across the two machines. Tools like Evernote and Dropbox help massively with this – in fact I think I probably would have gone mad by now if I didn’t have them.

For instance, having to buy two copies of every bit of software I use is a pain and an expense I could do without. Likewise, knowing there are some files on another machine – and not saved to Dropbox – that I need can be a real pain if I can’t access them.

So what would I do if I had some money to recreate my office IT? I think I would go for a one machine solution. Probably a high spec 13″ MacBook Pro which is still fairly small and relatively light, but which packs a bigger punch than the Air.

When at home, I would plug it into my Samsung screen and use it with a wireless keyboard and mouse thus giving me the solidity of a desktop type experience. I’d probably get some sort of stand or riser for the MacBook so I could use it as a secondary screen without breaking my neck.

What’s your setup (Mac or otherwise!)? How would you improve it?

#My setup

Sunday, 19 September, 2010

Sharing and flexibility

Nice post from BIS’ Neil Williams on deciding up on a commenting system for the department’s website.

Go read the whole thing, but he summarises:

So what have we learned?

  • People blogging about what they are up to is dead handy. Stephen and Jimmy writing their posts, me reading them, has saved you thousands of pounds. Direct cause and effect.
  • Having the flexibility to embed stuff is awesome. Insist on it next time you buy a CMS. Hats off to the guys at Eduserv for really coming through for us on this one. We couldn’t put pages together like this and this and this without it.
  • The growing availability of embeddable stuff is way cool. I’m excited about what else we might be able to achieve without dev work – like page ratings using Bazaarvoice and forums using Talki.
  • We all need to think differently now. Few things we might want our website to do are going to be unique to us. Gov webbies, and suppliers of government web services, need to adapt and thoroughly check out 3rd party plugins before embarking on any kind of jiggery-bespokery. Why pay for our own learning curve when others have already been through it?

My take (which pretty much repeats what Neil has said:

  1. People sharing stuff via blogs is good and has measurable impact.
  2. In whatever you do, being flexible and open means you can make the most of developments in technology, or whatever.
#Sharing and flexibility

Careers 2.0

Two strangely related things happened last week. The second one was Dominic Campbell‘s post, “Exciting times” in which he describes the progress he has made over the last few years, and how odd – and amazing – the whole thing is.

Suddenly I am attending Chief Executive only gigs to talk about how technology and the web can help local government both understand and deliver on the needs of the people it is there to support. Suddently I am invited to sit on the Practitioners Advisory Board of INLOGOV to help support their research and thinking around the future shape of local government (in the building next door to my old school in a weird twist of fate!). Suddenly we have the opportunity to put on CityCamp London (thanks to our amazing supporters) to bring together some amazing brains to consider the future of London and what role technology can play in reshaping both society and state in making it an ever better world class city to live and work in.

Dominic has done – and is doing – some amazing things. He’s built himself a huge reputation, not just here in the UK but also in the States, for innovative thinking about public services and where technology fits in.

I could never claim to have the same influence or impact that Dom has. But our careers over the last few years have some parallels – we both built reputations using online tools and by being committed to sharing what we know, as both a means to help practitioners get things done, and as a means of building business relationships.

This leads in nicely to the first thing I wanted to mention, which was at the beginning of last week, when Luke Harvey at the DWP invited me to talk to a bunch of technology in business fast streamers about my career, and some of my views on technology in government.

It must have been a weird careers talk. The profound oddness, just as Dominic describes in his post, of being pretty much nobody, but by writing a blog and slavishly updating Twitter, building a reputation and a career where people respect and act upon what you say. Sometimes they even give you money!

Here’s the slides from my talk. They are the usual mixture of well-worn jokes and ephemera. My honest advice for anyone working in and around government who wants to give their career a kick start would be to start blogging and to get networking on Twitter. Be helpful. Give stuff away. Always be positive. Make things happen. You never know where you’ll end up.

#Careers 2.0

Friday, 17 September, 2010

Stimulating informed debate around AV

Steph provides an update on the AVdebate project (cross-posted from Helpful Technology).

Six weeks ago, Dave kicked off a little project which he described as follows:

I’m rather interested in the referendum that we are going get get next May in the UK about changing our voting system.

It occurs to me that it isn’t an issue I have a particularly strong understanding of, and I’m sure that’s the case for a few other people as well.

So, with the help of friends like Anthony and Catherine, I’ve kicked off AVdebate – which will be an online space for constructive, deliberative debate and learning about voting reform, which will hopefully help folk make up their minds.

For now, AVdebate is a Google Group with a dozen or so people on it, but there’s already been some interesting activity:

My small recent contribution was to start thinking about how the site might be organised, and how you might start to visualise a debate of this kind online. A timeline? A mind map? The pros and cons? Or something else?

There’s great potential in this kind of site, that takes the work of pioneers like Debategraph and uses a combination of curated and original content, social media aggregation, and a really good interface to help host and stimulate an intelligent discussion about a tricky question. The AV referendum feels like a great testing ground, but I see potentially much wider application to help explore the big policy questions of our time. What’s the economic case for cuts vs stimulus? Why is tackling climate change difficult? How can we improve the lot of people in the developing world? What would it take to make our society more socially mobile?

It would be great to have some more minds and ideas on the job. If you’re interested in this stuff – whether it’s the content, the aggregation, the user interface or the sociology of it all – then it would be great to have you on board the Google Group. It feels like we could build something really quite clever if we put our collective minds to it.

#Stimulating informed debate around AV

Bookmarks for September 10th through September 14th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

#Bookmarks for September 10th through September 14th

Thursday, 16 September, 2010

Tuesday, 14 September, 2010

6 months of Google

Paul McElvaneyPaul McElvaney, Director at Learning Pool, posts an update on how the company is faring with Google’s suite of enterprise tools for email, calendaring etc.

Learning Pool moved its corporate systems like email, calendaring and document storage into a Google service. I wrote about it at the time but thought we’d do an update on what our experience has been since.

In general terms the move has been a real success. We’ve never lost connectivity, our service is reliable and robust and there are no performance issues. It also lets us work in a different and often more efficient way. All that being the case, there are a few things that are different from what we were used to and in some cases not as good. While these things definitely aren’t as good a reason to despair, they might be useful for someone. Here goes:

  1. The new solution have us no way of managing our desktops in the office. This seemed like a solvable problem but in the end we relented and bought an Active Directory licence which cost about £2,000. Not bad value but we hadn’t budgeted for it and it was a bit of a pain – at least we can print again though!
  2. Connectivity with iphones just isn’t as good as with an Exchange set-up. Things like calendaring are a bit weird and we miss the Exchange set-up for this
  3. Using Outlook isn’t a wonderful experience with Google. In hindsight we should have banned Outlook and forced people to use the Google interface but we may have had a mutiny if we’d one that!
  4. Mail is sometimes unexplainably slow – it always arrives eventually but if its 4 hours late its a bit of a problem. That said if your exchange server goes down, 4 hours looks like a walk in the park!
  5. Google spreadsheets are a real let down – they are fine for managing simple spreadsheets but once you go into an complexity (like introducing a formula for example!) then you are pretty much on a hiding to nothing!
  6. Everything changes a lot – while this is fine in the main and the changes are normally good, things like removing docs offline access caused a stir!
  7. Training is a bit of an issue. I know I know, Learning Pool should be on top of this, but we have struggled to help some of our users learn how to use the technology most effectively. The stuff that Google give you is pretty good but you always need to spend some time with non-technical users so that they are up to speed. When you don’t do this, as we didn’t sometimes, acceptance of the system tanks pretty quickly.

As I said, those things are slightly annoying but we can, and are, living with all of them. Overall, I’d heartedly recommend moving to a Google environment to handle the boring stuff like email and calendars – and whilst the Google productivity apps (word processing, spreadsheets, presentations) can’t quite match the desktop equivalents for features or power, their web enabled sharing and social functions make them a fantastic part of the toolkit, especially for a distributed workforce like ours.

We’re also keeping our eye on developments in places like Los Angeles, where the city government is moving across to Google Apps. Here’s a video explaining why they went for a cloud based solution:

#6 months of Google

Sunday, 12 September, 2010

Democracy, decisions and politicians

I’m thrashing around with a post about consultation, engagement and crowdsourcing and why efforts in this direction haven’t been massively successful for governments – whether in the UK or elsewhere. I’ll get it into a fit state to publish one day, maybe.

Catherine Howe (CEO of Public-I) is carrying out some research into how all this might work at a local level as part of her Phd, and is blogging her learning as she goes along. Her posts are long and meaty – and not nearly as disgusting as that description makes them sound.

Her latest post covers some of this territory very nicely, and links in the role of elected politicians into this. In the rush to get The People involved, our elected representatives are sometimes overlooked.

We can use and will use technology to improve the consultation process and to build in more transparency and openness but unless we also find ways to let the public set the agenda and the context, and unless we embrace the fact that decision making in a democratic process is political then we are really talking about sticking plasters and triage rather than the more radical surgery that will be needed in order to really change the relationship between the citizen and state and to create new ways of making decisions.

New governance models do not have to mean a plebiscite democracy – there is no evidence that the public want to be involved in every decision and no process that could make this an informed process. But if we are going to reinvent our representative process to take into account social change, characterised by the network society, then we need find a way to be more honest about the role of representatives and let politicians be politicians.

Read the rest here.

#Democracy, decisions and politicians

Saturday, 11 September, 2010

Recording and transforming

Some great stuff recently from Public Strategiest.

Firstly, on records management in the digital age:

Finding things again remains a challenge: Rosenberg’s argument about entropy and Lapping’s about the need to manage not just current formats but obsolete ones and those yet to be invented are both powerful ones. Even there though, the quality of search tools and the availability of the computing power needed to make them effective strongly supports the shift from the old approach to the new. It doesn’t matter how big the haystack is, if a search for ‘needle’ always returns the needle you are looking for.

History will, of course, look after itself. It always has. But the future history of our time will be different from our histories of past times, and that will not be because we have an eye to the future, but because we are always relentlessly focused on the present.

Second, on technology in big orgs:

The real question, of course, is not whether I should be allowed to create my working environment and link it with the department’s systems. I am pretty clear that I should – but equally sure that that puts me in a pretty small minority (but in five years? ten?). Big organisations tend not to be good at catering to small niche requirements, so that wait will continue. But that does not mean that the subversive impact of what ostensibly started as a routine and unavoidable technology update will not be powerful and ineluctable. The introduction of new tools always gives more power to those best able to use them – and they are rarely those who were the masters of the previous toolkit. That much is standard innovators’ dilemma territory.

#Recording and transforming

Thursday, 9 September, 2010

Bookmarks for August 18th through September 8th

I find this stuff so that you don’t have to.

  • Civic Commons code-sharing initiative bids to reduce government IT costs – "Around the United States, city governments have created a multitude of software. Unfortunately, most of the time the code from those projects is not shared between municipalities, which results in duplication of effort and redundant, static software."
  • Anonymity, trust and openness on the social intranet – "In some organisations, the cloak of anonymity could help to establish the first part of that trust relationship, and reassure colleagues that leaders are, in fact, really listening; once it exists, it’s easier to step out of the shadows with a greater degree of trust and openness."
  • The end of history – "History will, of course, look after itself. It always has. But the future history of our time will be different from our histories of past times, and that will not be because we have an eye to the future, but because we are always relentless focused on the present."
  • Why aren’t we all working for Learning Organisations? – "…the authors suggest a way for managers to switch from a ‘command and control’ to a ‘systems thinking’ mindset in order to achieve genuine organisational learning."
  • Quixly – Cool way to host and deliver paid-for content, such as e-books.
  • Understanding Marin County’s $30 million ERP failure – It's not just UK government that cocks up IT projects.
  • Google Wave open source next steps: "Wave in a Box" – "We will expand upon the 200K lines of code we've already open sourced (detailed at waveprotocol.org) to flesh out the existing example Wave server and web client into a more complete application or "Wave in a Box.""
  • Should Governments Legislate a Preference for Open Source? – "It's easy to legislate a preference for Open Source, and difficult to implement a level playing field upon which Open Source and proprietary software could compete fairly. Thus, a number of governments have enacted the preference as an easy-to-legislate way of solving the problem, but I submit not optimally. Having a preference gives proprietary software an opening to portray themselves as the "injured party", when the reality is that historically there has been a preference for proprietary software in both legislation and internal process of government purchasers, and this still exists today."
  • Wiki life – "The point, in the end, is that Wikimedia by its DNA operates in public and benefits accrue — not just as product and engagement and promotion and distribution but also as strategy. That’s the next step in creating the truly public company or organization."
  • First Impressions: VaultPress (WordPress Backup) – Nice summary of the premium backup service for WordPress (sadly just in beta at the moment).
  • Sink or Swim – Donald Clark on the birth of Learning Pool and why the public sector needs it more than ever.
  • Damien Katz: Getting Your Open Source Project to 1.0 – Great notes on successful open source development.
  • Harold Jarche » The Evolving Social Organization – "For decades, organizational growth has been viewed as a positive development, but it has come at a cost."
  • O’Reilly, Open Government and the Ingenuity of Enthusiasm – "It is quite clear that performance management and procurement, as well as many other government processes, need to be revised, reformed or radically changed. But this won’t happen unless we recognize that government and its employees need to remain in charge, need to stay as the custodians of neutrality and transparency, and we, the people, developers or users, can just help them do a better job but not replace them in any way."
  • Research findings and recommendations for Councils – Some fantastic shared learning here from Michele.
  • sigil – "Sigil is a multi-platform WYSIWYG ebook editor. It is designed to edit books in ePub format."
  • Enterprise 2.0 Perceived Risks: Myth or Reality? – "…security is a personal thing, a personal trait that everyone needs to nurture and treasure accordingly."
  • Using Free, Open-Source Software in Local Governments – "…how is it that local governments have failed to capitalize on the cost-saving and productivity-enhancing benefits of using open source software, especially given the budget crises they face?"
  • Open Government Data – "This event will bring together movers and shakers from the world of open government data — including government representatives, policymakers, lawyers, technologists, academics, advocates, citizens, journalists and reusers."
  • WordPress › Email Users « WordPress Plugins – "A plugin for wordpress which allows you to send an email to the registered blog users."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

#Bookmarks for August 18th through September 8th

Wednesday, 8 September, 2010

How to make Government IT deliver savings

Interesting ebook report from The Network for Post-Bureaucratic Age:

Better for Less

Update: Mick provides his views on the report:

Rather than auditing ICT, what we need in reality is a proposal, by some authors with an understanding of what makes good services delivered by central and local government, of how we audit end-to-end government services and in the process identify areas of true regulated bureaucracy that can be removed. Further, any attempts at rationalization should account for multi-channel service delivery. Many of the applications in the “new conditional” world link together and off onto web sites or corporate applications, this could provide some of the open data desirable for the commonweal, which whilst not of general interest will still have value to the local community.

Further, in a couple of instances, Mr Maxwell examines and compares the costs of ICT in local and central government, which can be a very misleading practice. Even with the amount of regulation, financial accounting in government is a dark art with the use of on-costs and recharges varying from authority to authority to the extent that costing for IT services is not straightforward and one can easily be comparing apples and oranges. Perhaps, another area to standardize?

#How to make Government IT deliver savings

Tuesday, 7 September, 2010

Anonymity, community and identity

A while ago, I got a bit of a bee in my bonnet about anonymity online, and why it sucked. This was in the wake of the ‘Civil Serf‘ (remember her?) kerfuffle, when a blogger working in government said some things she shouldn’t have done, thinking she was protected by anonymity. She wasn’t of course, and got found out.

Generally speaking, I’m in favour of people being transparent online about who they are: it builds trust and adds credence to what people are saying. There are exceptions of course, for whistleblowers and political activists, for whom being open about their identity could be dangerous.

For me, the Greater Internet Dickwad Theory usually holds true:

Internet dickwad theory

I was reminded of the topic a few weeks back, when I posted about forums, and specifically 4chan. 4chan is a remarkably popular site, and also a remarkably foul one, which is why I’m not linking to it (not because I disaprove, just that I wouldn’t like to be responsible for someone having their internet access taken away from them). It’s an ‘image board’ – basically a pretty simple forum where people post images or text in thread discussions. Sophisticated it ain’t.

What sets 4chan apart from many online communities is that anonymity is not only tolerated, but encouraged. This freedom to post without reprisals results in some truly shocking things being said, but for those with the constitution to sift through it, also some genuinely creative stuff. Quite a few of the popular internet memes started on 4chan – including LOLcats and Rickrolling. Fine, hardly the stuff of huge cultural significance, but creative and cool, and worthwhile.

Anyway, there’s a great article about 4chan, and its founder, Christopher Poole (aka ‘moot’) in Technology Review, which you really ought to read in full:

Support for anonymous communication often comes down to a standard set of arguments: people should have a place where they can speak truth to power (blow a whistle on corruption, assess whether an emperor has clothes) without fear of reprisal; they should also have a place where they can be true to themselves (explore an unconventional sexuality, seek treatment for a stigmatized disease) without risking ostracism and worse. But while Poole embraces these arguments, what he says in defense of the anonymity on 4chan is at once less high-minded and (in ways he is only slowly coming to understand) more far-reaching: “People deserve a place to be wrong.”

The article links to Poole’s talk at the Ted conference, which is both interesting and short:

Identity is a massive issue, particularly for government, and especially where services are being delivered. Yet in terms of the fluffier, engagement stuff I wonder whether we need to be too bothered about anonymity in every case. I’m obviously not recommending that we use 4chan as a consultation platform. Although… no. It wouldn’t work. Would it? No. Definitely not.

Maybe it’s easier sometimes to keep the barriers to entry as low as possible and be prepared to have to sift through an awful lot of stuff to find the gems. Put the burden on the askers, not the answerers.

#Anonymity, community and identity

Monday, 6 September, 2010

What community managers should know and do

CommunityFor an internal bit of work at Learning Pool, I was asked to contribute to a list of things that would need to be a part of the role description for a community manager – a position we might be recruiting for in the near future.

I quickly threw together a list and emailed it round, but then thought it might be something worth sharing here.

So here’s my list – this is in no particular order. What would you add?

  1. Network well online – either have or be able to build reach and influence online
  2. Has established online presence and regular use of online communities in either personal or professional capacity
  3. Ability to think strategically about the needs of the community, and of the products they support, and design the development of the community around those needs
  4. Draw up appropriate community guidelines and ensure adherence to them
  5. Encourage new members to join the community
  6. Write high quality, engaging online content
  7. Spread the reach of the community using a range of social tools
  8. Provide regular updates to community members through regular email newsletters etc
  9. Know and understand the community – be able to identify which members would be interested in, or have answers to, certain issues
  10. Good mediation skills and ability to defuse online arguments and tensions
  11. Ability to moderate content and manage difficult members an promoting good behaviour
  12. Has a good understanding of the technology and culture of the net
  13. Ability to measure and track analytics and membership stats and develop strategies to improve them
  14. Ability to identify technological improvements that would improve user experience and make the community useful for the company
  15. Proactive approach to interacting with the community – this is not a 9-5 Mon-Fri job
  16. Knowledge of the rest of the organisation and the ability to identify the people who need to be involved in responding to issues
  17. Good knowledge of the issues involved in the community and the ability to respond to topics in a knowledgeable fashion
  18. Ability to find and share useful related content to the community from elsewhere on the web
  19. Ability to identify key community members, and work with them to help promote and manage the community
#What community managers should know and do