Thursday, 28 January, 2010

Moronic reporting of non issues

Take a look at this story, excitingly titled on the BBC News site “Council Twitter users face rebuke“.

Councillors in Cornwall could face being reported to the authority’s standards committee for using social networking sites.

The trouble is, no they’re not.

Later in the article:

It follows claims that a number of councillors used Twitter during a meeting and mocked other members.

If a councillor is found to breach the code of conduct for inappropriate comments, they could be suspended.

So this is about councillors saying naughty things, and not about them using Twitter, or whatever.

Another example of the easy fixation on technology as being the story, when it isn’t. The story is behaviour: people and the relationships they have with others.

We really don’t need anymore Twitter scare stories, it isn’t productive and it helps nobody.

PermalinkMoronic reporting of non issues

Wednesday, 27 January, 2010

Meeting with Microsoft

Microsoft public sector uk

I had a very interesting hour today, chatting with James Brown and Dave Coplin at Microsoft. James works with the public sector all over the world, while Dave concentrates his effort on the UK. Dave also came along to last weekend’s govcamp – good man!

We had a great discussion about the state of public sector IT and the big issues, like open data, innovation and collaboration in government.

No one once claimed that Windows 7 was their idea.

I think it’s important that big vendors like Microsoft – and Google, IBM, SAP and others – are involved in these discussions. Here’s a few reasons why:

  • These guys know a lot of stuff, and they aren’t afraid to share it
  • Like it or not, a lot of public sector organisations buy their IT from bigco. If we – by which I mean the community of people interested in open and effective government – want real change to happen, these guys need to be involved in the conversations
  • Further, for long term technology enabled change to be sustainable within the huge – and not so huge – organisations that make up the public sector, the big boys have to be involved
  • Finally, and perhaps most importantly, the issues we are all talking about are platform neutral. It’s in everyone’s interest that government becomes more innovative and collaborative, whether you are a civil servant, a one man govweb revolution, or a multinational supplier

Both James and Dave are keen to be a part of the conversation and the discussion around open government and the use of technology in organisations to drive improvement and efficiency. Dave even volunteered to write something for this blog in the near future – and now I’ve written it here, it looks like he’ll have to.

PermalinkMeeting with Microsoft

Tuesday, 26 January, 2010

Misplaced self belief

Great quote, from Chris Collison:

How often in an organisational situation do we get carried away with misplaced self-belief, a little (but not enough) knowledge, a little too much ego and an eager desire to just roll up our sleeves and get on with it – and create something that looks roughly right, but doesn’t withstand the test of time.

PermalinkMisplaced self belief

More ukgc10 stuff

UKGC10 Wordle

Thanks to Graham for putting together this Wordle produced from the text of all the tweets at Saturday’s govcamp. I like that ‘people’ is the second biggest word, and that ‘good’ is nicely central.

He has also made this spreadsheet available so you can follow all the tweets from the day – it’s like you’re there all over again. you’ll need access to Google Docs to be able to see it.

A quick reminder that content from the various sessions is being put together at http://ukgc.wikispaces.com/ – check to see if sessions you ran or attended have notes – if not, add them!

Where next with all this? Anthony at the Democratic Society has some ideas.

Update: great post from Pubstrat.

PermalinkMore ukgc10 stuff

Bookmarks for January 20th through January 26th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious.

You can also see all the videos I think are worth watching at my video scrapbook.

PermalinkBookmarks for January 20th through January 26th

Sunday, 24 January, 2010

That was the ukgc10 that was

The agenda
Flickr photo credit: Paul Clarke

Blimey.

The third annual unconference, or GovCamp, for government types went pretty well. Two main factors, marvellous and generous hosting by Google, and a terrific level of participation from pretty much everyone who attended. What’s more, nearly everyone stayed til the end!

Massive thanks to the other sponsors, including Huddle, Opportunity Links, Learning Pool, Boilerhouse, IDeA, Polywonk, Timetric, the Dextrous Web and probably others.

Huge props too to Tim Davies and Lloyd Davis for organising the agenda setting bit of the day – it really helped everything go smoothly.

Highlights for me were the sessions of getting internal communication and collaboration right – which resulted in the prospect of a spinoff event dedicated to these issues – and a session on discussing innovation in public services.

As always, how do we follow up on all this goodwill and enthusiasm? Let’s try by:

  • sticking around the online community set up mainly for the event, but which has pretty much everyone signed up to it.
  • Don’t forget that there is also the Teacamps – afternoon meetups in central london for government types. The next one is on the 3rd February in the cafe at the top of the House of Fraser on Victoria Street.
  • A simple wiki is available for people to add content from the sessions they ran and attended, so those that missed them (or indeed the whole event) can still find out what went on
  • Finally – the growing movement of ‘camps in and around government just goes to show that organising events that are useful, interesting and fun doesn’t need to be expensive or difficult. There’s nothing at all stopping you from organising your own, and there are plenty of people willing to help.

There’s lots of coverage online already, and will be more, I’m sure. I’ll keep the following list as up to date as I can:

David Wilcox grabbed Jeremy Gould and I before we left. It was Jeremy who kicked off this whole thing two years ago, and it’s been a privilege – as well as a pain in the arse – to have picked things up this year. Had Jeremy not stuck his neck out back then, we wouldn’t be where we are today. Anyway, enough brown nosing, here’s David’s video:

PermalinkThat was the ukgc10 that was

Wednesday, 20 January, 2010

Bookmarks for January 17th through January 20th

I find this stuff so that you don’t have to.

  • The Governance Ladder « Carl’s Notepad – "The key thing for me in thinking this way is that i don’t believe that Governance should be seen as something which is rigid and fixed in an organisation. I believe that we need to start adapting our Governance to the circumstances and providing a greater level of education, awareness and information so that people (not the processes) can make better decisions in the first place."
  • REWORK: The new business book from 37signals. – The new business book from 37signals.
  • Defra, UK – UK Location – Nice new WordPress microsite for Defra by Simon Dickson
  • co-operative News – Co-ops can help transform public services – report – "The Innovation Unit, a London-based independent social enterprise dedicated to supporting the third sector, has published an independent ‘think piece’ — The Engagement Ethic — outlining the potential for co-operatives and mutuals to help transform public services. "
  • Gov 2.0: Gov 2.0 Hero: Dominic Campbell – Much like in the US, the majority of digital engagement in the UK has been about a race to develop shiny new websites and get government agencies on Twitter and the whole spectrum of social tools. The focus has predominantly been on better PR and communications which has indeed led to some improvements, but even then nowhere near as rapidly as you might hope.
  • NESTA Connect: The internal challenge of open innovation – "The open innovation professionals whom i've worked with who are most successful work just as hard, if not even harder, to network within their organisations to find the right people to be able to make a deal happen once they've sourced one externally. And tools like twitter are, in part, so exciting to me because they form a wonderful shortcut into organisations bypassing existing channels or opening up entirely new channels of communication that didn't exist previously. "
  • Showing a better way – honestlyreal – "And as far as I’m aware, the fundamental problem with innovation in public services is this confusion between what constitutes ideas, and what constitutes service implementation."
  • Backupify :: Secure Online Backup and Archiving for Gmail, Facebook, Twitter, and WordPress – "Your online accounts contain important information. Don’t risk losing any of it. Sign up for our online account backup and you will never have to worry about losing a thing."
  • How to crowd source an IT strategy – BankerVision – "Big organisations are challenged when you ask them for quick decisions."
  • How To Build An Online Community: The Ultimate List Of Resources – FeverBee – "This is a collection of my favourite and most popular posts from the last two years. It should give you a great overview about both the strategy any the process of creating an online community from scratch." Fabulous.
  • Cisco’s Top 10 Predictions for 2010 – "Some leadership teams will view 2010 as an opportunity to pull ahead of their competition by investing in a collaboration architecture that will further improve their team’s productivity"

You can find all my bookmarks on Delicious.

You can also see all the videos I think are worth watching at my video scrapbook.

PermalinkBookmarks for January 17th through January 20th

GovCamp this Saturday

Blogging has been very light here just recently – GovCamp is basically taking over my life. Will be back on track next week, hopefully.

Here’s the text of an email I sent round to members of the network last night – it’s important reading.

Govcamp is this Saturday, 23rd January. I wanted to get in touch with you all to clarify the entrance arrangements. You must have a ticket via the Eventbrite system to gain entry to the event – Google are pretty tight on security, and if your name isn’t down on the list, you really won’t be allowed in.

You can check to see if your name is down at http://ukgc10.eventbrite.com/ – if you are not listed there and you really think you should be, please get in touch with me by emailing d@vebrig.gs as soon as you can.

For those that are coming, please arrive in time for us to kick things off at 10am. Oh, and bring a printout of your Eventbrite ticket, just in case.

PermalinkGovCamp this Saturday

Sunday, 17 January, 2010

Bookmarks for January 13th through January 17th

I find this stuff so that you don’t have to.

  • Departmental Dialogue Index – "This research project has identified and developed a diagnostic tool, the Departmental Dialogue Index (DDI), that will allow Departments to better understand their propensity to engage with the public."
  • Zengobi – Curio 6 – Interesting Mac mind mapping software
  • Is listening neutral? | Podnosh – "The core piece of advice for any public service on how to make good use of social media is “learn to listen”. It’s the one part of the conversation that sometimes gets lost in the rush to publish."
  • CPSRenewal.ca: Column: Risky Business: Deputy Minister or Bust – "I cannot even recall the number of times I have been told that what I am doing on this blog, via twitter and other social media is incredibly "risky". I get the impression that many people assume that my risk tolerance is higher than the average public servant, and perhaps they are right. However if I am indeed more tolerant of risk, I would argue that it is because the way in which I frame risk is markedly different than how it is typically framed in the bureaucracy. "
  • Government 2.0: Communication and Engagement Are On a Collision Course – "In essence, in gov 2.0 terms an effective communication strategy is likely to be almost the exact opposite of an effective engagement strategy. The former chooses and controls channels, while the latter joins somebody else’s channels The former determines rules of engagement, the latter follows somebody else’s rules. The former assumes that citizens reach out to government, the latter is based on government reaching out to communities and groups."
  • How low is the common denominator? | Public Strategist – "Do brilliant ideas have to have polarised responses, or can they be brilliant and inclusive?"
  • The Power of Technology to Transform Government – Steve Ballmer on Open Government: "I’m encouraged by this forum. It’s another strong signal that leaders at the very highest level of the federal government recognize that information technology has the potential to transform government by making it more efficient, more effective and more responsive."
  • We Can Work It Out – NLGN – We argue that democratically elected councils must sit at the heart of a complex ecosystem of services and must develop their role in order to ensure greater co-ordination of support for people at the frontline. Skills quangos at the regional spatial tier should be streamlined to cut out the complexity of the current system, and local authorities must take the lead in commissioning welfare-to-work programmes from the corridors of Whitehall.
  • Space Of Waste – Yay for govbloggers! "Hello world! My name is Lucy Toman, and I recently started working in Municipal Waste Management in Defra."
  • WordPress official user interface mailing list – Just that: WordPress now has a dedicated mailing list to discuss issues around the user experience
  • Understanding participation: A literature review — Pathways Through Participation – The review brings together different bodies of literature on participation, including literature on community development, volunteering, public participation, social movements, everyday politics and ethical consumption.

You can find all my bookmarks on Delicious.

You can also see all the videos I think are worth watching at my video scrapbook.

PermalinkBookmarks for January 13th through January 17th

Thursday, 14 January, 2010

Learning Pool cop an elearning hotseat

On Wednesday 20th January, Paul McElvaney, Director of Learning Pool and Alison Stott, Project Manager at Essex Strategic HR will be hosting an online hotseat on the commissioning of Open, Distance and E-learning. This will be taking place in the Leadership Development Community of Practice, using the IDeA’s CoP platform. You need to register with the platform and join the community before you can get involved.

The way this will work is that a special forum has been set up inside the CoP in which questions can be left ahead of, and during, the day of the hotseat. Paul and Alison will then answer as many questions as they can before the end of the day. It’s like a day long asynchronous online Q&A session.

Subjects you might want to ask about include:

  • How to promote collaboration and sharing between organisations
  • How to save money and make efficiencies by working differently
  • When to consider commissioning e-learning and what criteria should be considered?

So go ahead and sign up with the community and start posting your questions! Alternatively leave a question in a comment to this post, or email it in to hello@learningpool.com and we’ll make sure it gets posted.

You can also get involved in the discussion using Twitter – just use and keep an eye on the tag #copel.

PermalinkLearning Pool cop an elearning hotseat

Wednesday, 13 January, 2010

Bookmarks for January 11th through January 13th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious.

You can also see all the videos I think are worth watching at my video scrapbook.

PermalinkBookmarks for January 11th through January 13th

Tuesday, 12 January, 2010

Google and China

Cripes:

These attacks and the surveillance they have uncovered–combined with the attempts over the past year to further limit free speech on the web–have led us to conclude that we should review the feasibility of our business operations in China. We have decided we are no longer willing to continue censoring our results on Google.cn, and so over the next few weeks we will be discussing with the Chinese government the basis on which we could operate an unfiltered search engine within the law, if at all. We recognize that this may well mean having to shut down Google.cn, and potentially our offices in China.

via Tom Watson.

Update: Tom has thoughtfully blogged this too.

PermalinkGoogle and China

UK GovCamp 2010

The UK govcamp event is happening on the 23rd January. Everyone should have had an email who has a ticket to come – if you think you ought to have had something, but haven’t, please let me know!

It’s an unconference, so if you are coming, please do come prepared to talk about something. Discussions are taking place on the event network, so dip in there if you are feeling low on inspiration.

For those that can’t make it, we’re hoping to have a bunch of active social reporters there on the day, recording words, pictures, sounds and videos. We’ll find a way of pulling them all together for your multimedia pleasure – probably again on the network site.

PermalinkUK GovCamp 2010

Kodak Zi8 review

I recently got a Kodak Zi8 video camera. It’s like a beefed up Flip and I think it should be considered the default choice for social reporters everywhere.

I did this video review of it, which turned out even ropier than I thought it would. Still, I’m learning.

Ironically, the review was recorded using a Flip. Maybe that’s my excuse?

Nick Booth has just published a nice post, where he recommends the Flip over the Kodak for ease of use.

PermalinkKodak Zi8 review

Monday, 11 January, 2010

Bookmarks for January 11th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious.

PermalinkBookmarks for January 11th

C’llr.10 conference – 4 February 2010

The c’llr.10 event is the first ever major national conference specifically for councillors. Organised by the Local Government Information Unit, producers of Cllr Magazine, in conjunction with Ingenium Strategic Events, Cllr 10 will be held at The Emirates Stadium, London N5 on 4th February 2010.

Learning Pool are among the supporters of the event, as we have two great offerings for local politicians – one around the support we can provide helping them get to grips with the opportunities provided by online tools for communication and collaboration. The other is with our Modern Councillor package of elearning – providing all the training a councillor needs in a format where they can do it whenever it suits them. Learning online has a huge number of advantages for councillors, both in terms of flexibility of access, cost effectiveness, the sheer range of learning available, and of course the fact that it can be completed without needing to leave the house!

Here’s a bit more information about the event:

The conference will provide a unique opportunity to hear at first hand some of the most influential voices in and about local government, and to engage in debate on what is important to local communities. The wide variety of workshops will help you to develop your practical skills as a Councillor and your understanding of what key policy challenges, such as the ageing population or environmental change, will mean for your ward and what you as a Councillor can do to give a lead. During the day there will also be opportunities to network with colleagues from all over the country to share your experiences and ideas. In addition to Councillors, the conference will also be very useful for council officers and others who support or work closely with elected members.

I’m on the agenda to speak to those attending, and I am keen that I keep the content as relevant as possible. My talk is titled “Leadership 2.0: why local authorities need to be learning organisations”. What I will be talking about is that despite all the talk of the online revolution and the growth of social networking, the interesting bit remains the implications of the technology rather than the technology itself. The session will explore the opportunities for improvement and efficiency that the new culture of openness and sharing brings – and how councillors can make sure their councils make the most of them.

Should be fun, then!

There are a bunch of other great sessions on the agenda. For readers of this blog, I suspect “Making social networking work for you”, which features Ingrid Koehler amongst others, will be the most interesting.

Well done to LGIU and partners for arranging a great looking conference.

You can book your place using this link.

PermalinkC’llr.10 conference – 4 February 2010

Full time at the Pool

Learning Pool

2010 sees the start of a new adventure for me, as I leave the world of freelancing behind and start full time with Learning Pool – who I have been working for on a part time basis for the last six months of 2009.

I’m delighted for a number of reasons. One is the opportunity to help an established company move in new directions – more on that in a bit. Being part of something bigger is also going to really make a difference to the way I work – I’m going to have the backing of a big team of people: developers, designers, a customer support team, people who can actually manage projects properly. Anyone that knows me will appreciate what a positive thing this is!

The other key thing that Learning Pool offered me was a great working relationship with a huge number of local authorities in the UK who already have a Learning Pool product or service. My background and interest has always been more in local government and I am really excited to getting to grips with the issues facing the sector and coming up with some interesting solutions.

In terms of what it is that I am actually going to be doing, well, it’s going to pretty much be an extension of what I have been working on for the last 18 months; and indeed what I have been writing about for longer than that. Learning Pool has a great reputation at providing collaborative and social learning technology and I think there is more to be done to help councils, and other public sector organisations to become true learning organisations.

This means making use of technology like eLearning, but also the wider use of web 2.0 within the organisation – stuff like I mentioned here. There’s a lot in this, I think, mixing up culture change with innovation and knowledge management. I’m developing a model which tries to put it into some kind of context for public services, identifying:

  • Drivers: efficiency and improvement
  • Enablers: innovation and collaboration
  • Domains: culture and technology

The drivers explain what the high level thing is that needs to be achieved: in other words, doing better with less. The enablers are the things that will help this happen: a proper way of encouraging and managing innovation in the organisation, and to encourage and adopt more collaborative behaviour. The domains are where this stuff happens: getting tech that works is important, but more so is culture – both of these things must be right to ensure those enablers happen effectively.

So this isn’t (just) about tools. I’m as interested in how you can get organisations working collaboratively and innovatively as much as I am in deploying wikis or installing WordPress. In fact, I’m most interested in combining the two – here’s the tools, and here’s how to get people using them. Or, to try and put it yet another way: blogs and wikis and all that stuff is very nice, but what does it mean to a service manager?

Anyway, there is plenty more thinking to be done. I’ll still be blogging it all here at DavePress the blog, even if DavePress the business is no longer around. If you want to chat about any of this stuff and how I, and Learning Pool, can help – you know where I am.

PermalinkFull time at the Pool

Bookmarks for January 6th through January 10th

I find this stuff so that you don’t have to.

  • A Democracy of Netbooks – "We have produced a democracy of netbooks. And the geek in me can't wait to see what happens next. "
  • Thingamy with ESME points to where enterprise 2.0 is heading – "I believe the combination is a big step forward for Sig's solution, as well as representing one of several approaches that signpost the direction of enterprise 2.0, or enterprise collaboration for 2010. It's all about linking collaboration to process."
  • ESME – "enterprise microsharing in a process context"
  • Legislation needed for local government to reduce costs by sharing back office functions – "Local authorities will not reduce costs and make significant savings by sharing back office functions without further government legislation, finds a new report. The obligatory introduction of regional or multi-local authority shared services would remove the need to build political consensus and address cultural resistance to the concept, says Deloitte."
  • MPs’ Expenses Consultation – Great work by @harrym and team
  • ongoing · Doing It Wrong – "The community of developers whose work you see on the Web, who probably don’t know what ADO or UML or JPA even stand for, deploy better systems at less cost in less time at lower risk than we see in the Enterprise. This is true even when you factor in the greater flexibility and velocity of startups."
  • BBC College of Journalism – Skills – Video Journalism – Tips on using video for journalism from the Beeb.

You can find all my bookmarks on Delicious.

PermalinkBookmarks for January 6th through January 10th

Thursday, 7 January, 2010

Formspring

Formspring seems a neat little service.

Formspring

It creates a profile for you on which people can ask questions, either anonymously or by logging in.

Questions don’t become publicly published though until you decide they are worth answering, so there is the possibility for a bit of quality control there.

Also what’s neat is that you can integrate it with a few different social networking sites, like Twitter and Facebook, so you can ensure people in those spaces get to see your answers.

What’s more, you can grab some embed code so people can submit questions to you from any website or blog.

I can see a potential use for this simple technology for politicians to answer questions in public from citizens. Am sure there are plenty of others too – any ideas?

Here’s my profile. Feel free to try out asking a question on it. I might answer, if you aren’t too rude 😉

PermalinkFormspring

Social processes

The following presentation was linked to by Dennis Howlett, who said:

The…slideshow from Mark Masterson makes the point that when dealing with exceptions, the best tools available to us are the knowledge that resides in people’s heads. Ergo – the argument goes: implement social software as a way of capturing that information for current/later use. I don’t have a problem with this except that as currently iterated, most of the tools represent yet another IT silo outside the process flow. Even so, I’d encourage folk like Mark to keep refining their thinking so that critics like myself stand a chance of being persuaded.

PermalinkSocial processes