Thursday, 22 April, 2010

Opportunities for serendipity

Excellent stuff from Andrew McAfee:

I think serendipity is part of what underlies Metcalfe’s Law and a big part of the explanation for Eric Raymond’s insight that ‘given enough eyeballs, all bugs are shallow.’ Knowledge workers and their organizations should be doing everything possible to increase opportunities for serendipity. This means searching broadly for information, narrating work so that others can become aware of it, asking questions to the biggest possible audience without presupposing who might have the answers, and generally contributing to and drawing from the biggest possible digital commons. This is what Enterprise 2.0 should be all about.

#Opportunities for serendipity

More on recruitment and talent management

GeeknRollaFollowing up on my earlier post on good things to look for in people when you are hiring – Recruit the internet-savvy – I picked up on some useful notes whilst at TechCrunch‘s GeeknRolla on recruiting into startups, which I think are useful for pretty much any organisation. I also think it’s interesting to think how public services can learn from the culture of startup businesses, including around recruitment.

The talk was by Pete Smith from Songkick, which is a service that lets you track all sorts of information about your favourite live music acts, such as upcoming concerts, videos and recordings.

Here’s the notes:

  • Hiring is a top challenge for a startup and getting it wrong can serious affect momentum
  • Always be hiring
  • Better not to hire though, rather than to compromise on talent and drive
  • Very inefficient to hire from outside your network – plan for this
  • Grow your network as it’s the best way to hire good people
  • Have a hiring roadmap, build it into other choices: buildings, perks, and the tech you use
  • Risk taking in hiring comes later in a startup’s life, not early on
  • Vet applications ruthlessly before even meeting people
  • Spend as much time growing your network as you do looking at ‘non-network’ candidates
  • Hiring devs – use coding exercises then phone interview, then tech interview, then a ‘pairing session’ (not sure what that is)
  • Everyone you hire initially is vital to establishing the culture of your startup
  • How to recover from hiring errors: make sure you leave things on a good note. Don’t let people leave under a cloud. Make decision quickly but manage the exit – don’t let it drag on. Better to leave work undone than allow the wrong people to keep going.

These thoughts chime in with some activity coming out of the IDeA with regard to talent management, recruit and workforce planning. In the current financial climate, there is a lot of talk of cuts and redundancies which has the potential to be incredibly damaging.

So, the IDeA have launched an online resource, on ‘organisational redesign‘ with some useful case studies and guidance. A thriving community of practice also exists too (with various layers of sign-up required).

I honestly believe that local authorities could make massive improvements to their efficiency and levels of service if they recruited better, and made better use of the talent they already have. I consider myself to be a great example of the failings of local government workforce management. Some of the things that are important, I think, are:

  • To get people to do a good job, they need a good job to do
  • Innovators and the enthusiastic should not be treated as troublemakers or weirdos, but be treasured and made to feel special
  • Staff should be trusted. If you genuinely can’t trust all of them, give the good ones leeway
  • Give people the tools they need to be able to do their job well
  • Value things like curiosity, generosity, cooperation and openness
  • Allow the good people in your organisation to find each other
  • Have proper systems and processes in place for inventive people to be able to suggest and progress good ideas

The IDeA are also organising an event in Birmingham on 19th May, called ‘Designing a fit for the future organisation‘. I’m going, because it sounds pretty interesting. Hope to see others there.

#More on recruitment and talent management

Enterprise mashups

Quite a few people – at least those that read this blog and others like it – are comfortable with the idea of mashups, the activity of taking data from one source, and combining it with one or more others to create something useful and interesting.

Often this happens on maps, but of course it doesn’t have to.

One potential application of this sort of technology which doesn’t get discussed much, certainly in the public services context, is enterprise mashups, in other words applying these techniques within the organisation, behind the firewall. So, taking a set of data or statistics from one department and mashing it up with another.

I’d read about enterprise mashups before, but the idea didn’t really catch on until I saw Bill Ive’s post about JackBe, a vendor providing a platform for organisations to do this stuff. Here’s a video giving an example of how JackBe can be used:

I certainly remember my days as a Business Analyst at a county council where I spent days taking information from one source and having to reformat it to make it play nicely with another, usually in Excel. Having a tool like this available would have made life much easier.

Here’s a whitepaper explaining all this in more detail (PDF warning).

(Obviously, there are other providers of enterprise mashup platforms and not just JackBe, it’s just that I wasn’t looking at their websites when I was writing this post.)

#Enterprise mashups

Wednesday, 21 April, 2010

Transformed by You evaluation

I wrote about the Transformed by You project, run jointly between Kent and Medway Councils, here. By all accounts it was a great event, and thanks to the great social reporting efforts of David Wilcox, we can all get a feel for how it went.

The evaluation of the process has been published openly, and makes for an interesting read:

Great that this stuff is being shared out in the open! You can follow further progress on the project, and innovation generally in Kent, on the iNews blog.

Innovation in government is a topic that I’ve been doing a lot of reading and thinking about recently. More soon, when I get round to it.

#Transformed by You evaluation

Mobile opportunities

GeeknRollaI had an enjoyable day yesterday at TechCrunch Europe‘s GeeknRolla event – a conference for techy startups. There was lots of discussion about what the next big thing might be (no-one really knows) and how to get funding from venture capitalists (it’s really hard).

One of the most interesting and useful sessions from my perspective was the one on mobile platforms, by Ewan McLeod of Mobile Industry Review.

Ewan really put into perspective the mobile landscape in terms of who is using what – with an emphasis on the fact that the iPhone isn’t the only platform developers should be concentrating on. Nokia, and their Symbian operating system, dominates. The problem is that it’s harder and more expensive to develop for, and doesn’t offer the great user experience that the iPhone offers.

For public services, where accessing as many people as possible is the major issue, platforms other than the fashionable ones need to be seriously considered when developing native mobile applications.

I took some rough notes during the talk, which I have reproduced below with some minor edits for spelling and tidiness. A much better written summary of the session is on TechCrunch itself, and I have embedded the slides too, which are full of goodness.

My notes

  • 4.6 billion mobile subscribers on earth (1.6 billion tvs for instance)
  • Nokia 36%, Samsung 19% of total sales
  • Smartphone OSs: Symbian 47%, RIM 20%, iPhone 14%, Windows 9%, Android 4% (last year)
  • UK – 19 million handsets sold last year
  • Only iphone and android seems to have most developer interest. Symbian etc less elegant but popular with consumers!
  • Is developing on iphone the new “buying IBM”?
  • Do a deal with a handset manufacturer – great way to get succeed. Alternatively the mobile operators.
  • Get a trad. media conglomerate onboard
  • Build on an existing brand – whatever it is, as long as it appeals to consumers
  • Advertise on admob and getjar – v popular tho there are others
  • A mention in the Times is good for 10k downloads or more
  • QT new nokia development platform
  • iPhone devleopment is easier than android.
  • Clients only ask for iphone and brands want consumers to have a great experience
  • Other platforms are more difficult and possibly expensive to develop for. User experience can be mixed. But the numbers! The numbers!
#Mobile opportunities

Friday, 16 April, 2010

Bookmarks for April 11th through April 16th

I find this stuff so that you don’t have to.

  • A New Approach to Printing – “a service that enables any application (web, desktop, or mobile) on any device to print to any printer.”
  • Governments and Citizens: You Don’t Own Your Tweets – This is a really interesting piece on ownership of online content.
  • Beauty is the new must-have feature – “I’m predicting that we’ll start to have a non-functional requirement around making beautiful experiences when we build systems, and that we’ll be rubbish at it when it happens.”
  • Follow Finder by Google – “Follow Finder analyzes public social graph information (following and follower lists) on Twitter to find people you might want to follow.”
  • Enterprise 2.0 and improved business performance – “Despite growing evidence, which I’ve presented here and elsewhere, there still remains for many people a real question about the overall ability of social software to improve how organizations get things done.”
  • calibre – E-book management – Really handy (for a Kindle owner, anyway) open source, cross platform ebook conversion tool.
  • Why does government struggle with innovation? – “If innovation is becoming a core attribute required by government organisations, merely to keep up with the rate of change in society and the development of new ways to deliver services and fulfil public needs, perhaps we need to rewrite some of the rulebook, sacrificing part of our desire for stability in return for greater change.”
  • The Biggest Obstacle to Innovation – “There are many candidates for the biggest obstacle to innovation. You could try lack of management support, no employee initiative, not enough good ideas, too many good ideas but no follow-through just for starters. My nominee for The Biggest Obstacle to Innovation is: Inertia”
  • Lichfield District Council – Open Election Data Project Case Study – “An early adopter Lichfield District Council has been actively sharing a range of local data for some time. In March 2010 the Council was the first authority to make its local election results openly available as part of the Open Election Data Project.”
  • Google Docs Gets More Realtime; Adds Google Drawings To The Mix – Me likey!
  • YouTube – SearchStories’s Channel – Make your own Google search story video – like in the Superbowl ad. Cute.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

#Bookmarks for April 11th through April 16th

Thursday, 15 April, 2010

Recruit the internet-savvy

The Telegraph had an interesting article this week: MI5 dumps spies who can’t use Facebook and Twitter:

Patrick Mercer, chairman of the Parliamentary subcommittee on counter-terrorism, told the Daily Mail: “As terrorism changes, counter-terrorism officers have to adapt to keep up.

‘Our enemies use every available method to attack including using technology. We have to be aware of the imminent threats of cyber attacks and the old generation of MI5 have to be completely comfortable using computers and the latest technology.”

You might not be surprised to learn that I’d recommend hiring internet-savvy candidates, no matter what position it is you are trying to fill. Think about it – what makes a good member of a team?

I reckon that the behaviour and attitude that the internet encourages are things that make for great employees:

  • curiosity
  • generosity
  • openness
  • cooperation

Of course, if you do hire people like this, you’ll need to provide them with a working environment in which they’ll want to stay.

“Always hire the internet-savvy” is a similar message to what the 37 Signals guys say in Getting Real about good writers:

That’s because being a good writer is about more than words. Good writers know how to communicate. They make things easy to understand. They can put themselves in someone else’s shoes. They know what to omit. They think clearly. And those are the qualities you need.

Mary blogged about recruitment recently, referring to a speech by the American academic Dennis Kimbro. Some attitudes about this issue in local government, as Mary notes, are worrying.

#Recruit the internet-savvy

Connected Generation 2010

Connected Generation 2010 is, in the words of chief cheerleader Tim Davies:

…a one-day conference exploring youth engagement and technology in 2010. Based on feedback from participants at recent training events, and on the positive response to the Beyond Twitter event we ran up in Wrexham last year, we’re trying a mixed Conference and Open Space format again – with a morning of top-quality input from speakers and a range of pre-planned workshops, followed with an afternoon of curated unConference, where delegates can set the agenda and direct the conversations.

It’s happening at The Watershed in Bristol on Friday, 7th May.

Some of the speakers include:

Well worth signing up if you have any kind of interest in how technology can be used to engage with young people – even better value if you use the LPOOL discount code to get a tenner off the ticket price.

#Connected Generation 2010

Monday, 12 April, 2010

DavePress podcast 1 – Anthony Zacharzewski

Spurred on by Robert Brook, I’ve decided to give podcasting a try. My podcasts are going to be short – around 10 minutes – chats with interesting people about technology, government, democracy and public services.

Anthony Zacharzewski

Here’s the first one, where I talk to the lovely Anthony Zacharzewski of the Democratic Society about his stuff, including the new TalkIssues site.

[audio:http://media.libsyn.com/media/davepress/DavePressEp1.mp3]

If you can’t, or don’t want to, use the flash player, you can download the .mp3 instead or subscribe with iTunes.

If you have any feedback – or volunteer to be a participant in a podcast, please do so in the comments below, or email podcast@davepress.net.

For those that want to know, here’s how the podcast is produced.

#DavePress podcast 1 – Anthony Zacharzewski

Organising yourself with Evernote

EvernoteEvernote is a nice little app that I have mentioned a couple of times before. It’s a note taking and organising tool, which exists in three main forms: a website, a desktop application for your computer, and an iPhone app.

This approach is becoming increasingly important for any service I use on a regular basis. It needs to be present in a usable form wherever I am and be accessible offline as well as off. It’s one of the reasons that Dropbox has become so invaluable too.

Evernote let you create pages on notes, using text, images, video or audio and to embed documents and even web pages as well. Notes can be collected into notebooks, enabling you to bundle things on similar topics together, and notebooks can even be published publicly, turning Evernote into a simple CMS.

For example, my default notebook, where note are stored if I don’t specificy another one, is simple ‘Stuff to sort’ and notes don’t stay in there for long. I have a notebook for blog posts ideas, one for  reports and documents to read, and another for project ideas.

I’ve recently started using it in another way – which I wouldn’t have really thought of before I found myself doing it! When I am at events, I pick up loads of business cards from people. Before, I would take them home in a big pile, then after a while I would go through them, trying to figure out who people are etc. Now, I photograph them on my iphone as soon as I get them, and send them into Evernote. I can then add notes to them, such as who they are, what they are interested in, where I met them etc all in one place. These all get synced up to a ‘business cards’ notebook so I can find them easily and it acts as a simple CRM.

I’m not the only fan of Evernote at Learning Pool – my good friend John Roughley uses it regularly too – here’s his take:

John RoughleyI found Evernote by chance when looking for a way to collect and organize the sheer amount of technical information I come across on a daily basis. I needed an easy way to collect text, images, and web pages. I looked at various options but found that Evernote offered the flexibility I needed. For me, one of the big advantages was the ability to tag information, making it easy to search for.

So what do I collect? In a word everything! Well, everything that is of use to me in my job at Learning Pool.  This mainly consists of information from moodle.org, capturing text, sometimes long pieces or short posts on the forum. Anything that I think might be useful, it’s much easier than bookmarking every page that might (or might not) be useful in the future.  Plus you only capture what you need. Images are easily captured with a right-click, then tagged in the same way as you would with anything else.

Gathering all this information is great, but is of no use if you can’t share it with anyone. Another cool feature is that you can share the information with anyone, by simply entering their email address. They can then view the information through a web browser.

So there you have it. Evernote is dead handy.

Do you use Evernote in an interesting way you could share? Or do you use a different app? Would be great to know about it if so!

#Organising yourself with Evernote

Sunday, 11 April, 2010

Bookmarks for April 5th through April 10th

I find this stuff so that you don’t have to.

  • Social Media Security – "We have found a huge lack of accurate information around security issues and awareness of social media. This website aims to help educate users of social media of the threats, risks and privacy concerns that go with using them."
  • E-government is not a financial cure-all – "Whoever is in charge after 6 May, I expect the drive towards "smarter government" (or whatever catch phrase replaces it) to continue. There are simply no other tools in the box. But whoever is in charge will avidly wish someone had made a bolder start while the going was good."
  • bantApp.com: Bant Diabetes Monitoring App for the iPhone and iPod Touch – Interesting iphone app for diabetes management, via @robertbrook
  • Two models of open innovation – "Based on our recent experience of working on open innovation projects, and also building upon a great paper by Kevin Boudreau and Karim Lakhani, we have concluded that there are two distinct ways of doing open innovation – creating competitive markets or collaborative communities"
  • Let government screw up – "I have the opportunity to speak to groups across government about the benefits, challenges and potential costs of social media. In the face of institutional anxiety, I’ve argued that social media is a positive environment that encourages experimentation. In fact, online users are willing to accept mis-steps and stumbles from government organizati0ns simply because it demonstrates initiative and ambition, if not expertise."
  • Project Spaces: A Format for Surfacing New Projects – home – "The event format I'm calling Project Spaces has emerged from working with various collaborators to facilitate events for communities actively engaged and committed to finding better ways to do things."
  • Can Open Office Escape From Under A Cloud? – "I do see a future for Open Office in the enterprise — one that’s closely tied to integration with collaboration, content management, and business processes and facilitated by the likes of Oracle and IBM."
  • A democratic view of social media behaviours – Interesting action research post from Catherine – plenty to chew on here.
  • Digital exclusion, porn and games – "I wonder if – as with mobile phones – there’s a certain, influential generation that see the technology as being more than just a technology. And instead, a marker for a whole way of life they just haven’t accepted yet."
  • Social media measurement – Great stuff from Stuart Bruce – debunking a few myths and some marketing BS.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

#Bookmarks for April 5th through April 10th

Saturday, 10 April, 2010

Friday, 9 April, 2010

Using the places database

I was asked recently by a colleague for some information about the names and locations of local authorities in this country. I was able to respond quickly and usefully thanks to the places database, which sits on the website of the Department for Communities and Local Government.

Here’s what I did, as a simple example of what you can do with this resource. We’re just going to produce a spreadsheet containing the names and contact information for local councils in England. I’m no expert on this stuff, but hopefully this demonstrates some of what is possible, and encourages folk to have a play.

First, go to http://www.places.communities.gov.uk/ in your web browser.

Scroll down and choose ‘download data by theme’:

Download data

On the next screen, we need to tell the system what information we want to extract through a number of steps. Here’s what steps 1-3 should look like for our example (click for a bigger version):

Steps 1 to 3

For step 1 select Current, step 2 select Key Facts, step 3 select Local Authority.

Two more questions to answer:

Steps 4-5

Step 4 choose Place Details, Step 5 leave start and end dates both as current.

Finally, there is a bit of a warning message – which I just ignore – and then the option to download the data as either an Excel spreadsheet or in CSV format:

Steps 6-7

Then just hit download, and your data will be saved to your computer. Dead easy.

Thanks to Martin Stone who first pointed this out to me.

I’d be interested to find out what uses other people have been putting this tool to.

#Using the places database

Thursday, 8 April, 2010

Wednesday, 7 April, 2010

The iPad: computer or device?

There has been a flurry of reviews and opinions about Apple’s new gadget, the iPad, this weekend as the devices has been launched in the States. They should be in the UK by the end of April, and I still haven’t made up my mind about whether I’m going to get one or not.

ipad

A really interesting debate was kicked off by Cory Doctorow on BoingBoing with a specific philosophical problem with the iPad, in that it is a computing device that is seemingly at odds with the prevailing culture of computing:

The way you improve your iPad isn’t to figure out how it works and making it better. The way you improve the iPad is to buy iApps. Buying an iPad for your kids isn’t a means of jump-starting the realization that the world is yours to take apart and reassemble; it’s a way of telling your offspring that even changing the batteries is something you have to leave to the professionals.

In other words, where is the room for tinkering with a device like this? How can you get a piece of software onto your iPad, other than by having it accepted by Apple onto the AppStore?

Jeff Jarvis also has issues with the iPad:

The iPad is retrograde. It tries to turn us back into an audience again. That is why media companies and advertisers are embracing it so fervently, because they think it returns us all to their good old days when we just consumed, we didn’t create, when they controlled our media experience and business models and we came to them. The most absurd, extreme illustration is Time Magazine’s app, which is essentially a PDF of the magazine (with the odd video snippet). It’s worse than the web: we can’t comment; we can’t remix; we can’t click out; we can’t link in, and they think this is worth $4.99 a week. But the pictures are pretty.

There’s no denying it is a beautiful bit of kit, though, and a winning user experience. Take the review by Jason Snell:

One day, devices like the iPad may very well change the way we view computers and technology. But right now, I don’t believe the iPad is going to make anyone stop using their main Mac or PC. If you were in the market for an e-book reader or a supplemental laptop, though, I’d give those plans a serious re-think.

Because the iPad is such a new concept, Apple faces some serious challenges in making people understand how they might use it and why they should buy one. It’s not a product type people are familiar with, like a PC or a phone, or a TV or a lawnmower. It’s neither fish nor fowl, and consumers are pretty comfortable with their chicken and salmon, thank you very much.

Joe Clarke also has an interesting take:

This was the weekend those of us with high standards lost their remaining residue of patience for ideologues who hyperbolize about open systems without actually creating something people want to use.

I think there is an important distinction to make between those who use computer purely to consume stuff – whether it’s web browsing, playing music and videos, doing a bit of online shopping, Facebooking and emailing, and those who create on a bigger scale using technology – those that produce a lot of content, whatever the medium, and those that want to program computers to do things.

The idea, frankly, that someone would buy an iPad so that they could learn PHP on it, or something, is a bit daft. Instead the iPad could be seen as the type of device people first use to get online, and if curiosity makes them want to find out how stuff is created, they graduate to more flexible machines, in other words a laptop or desktop computer.

I suspect then that iPads – and similar tablet devices – could begin to replace netbooks, which are often bought as cheaper alternatives to full laptops. As Tim Anderson’s recent piece shows, though, even an entry level netbook can be a pain to get working.

My main use for an iPad would be in using tools like my email, Twitter, and especially Google Reader, in a comfy way when I am away from my desk. Whether that’s worth £500 I’m not sure.

The interesting thing is to watch emergent technology to see where it will go. The great example is SMS and mobile phones – it was never thought likely that people would use text messaging, and yet it is a phenomenally popular tool.

Here’s another example, from my own technology use. I bought a Kindle a few months ago, mainly to have a play and without any serious idea that I might stop reading paper books. However, I’ve found myself using it more and more – but not to read books.

Kindle

It’s really easy to get PDFs on the Kindle, either by emailing them into a dedicated address for my device (which costs a few pence) or just transferring by USB when the Kindle is connected to my computer, like any other external storage. The Kindle has now become the thing I use to read documents published electronically, whether white papers, instruction manuals, policy documents, whatever. Rather than staring at my laptop screen, or printing them out, I now just download them onto the Kindle and read them on there.

So it’s possible that the game changing use of devices like the iPad hasn’t even been identified yet. But I think it is important to recognise that these things are devices and not computers, at least not in the sense that a lot of us are used to.

#The iPad: computer or device?

Tuesday, 6 April, 2010

The DavePress survey

Hello everyone, welcome back after the easter break!

I’d be really interested to find out more about the people who read this blog, and what they make of it. So, I threw together this little survey. It’s done in Google Docs, and if you can’t access it for some reason but would like to complete it, just drop me an email and I’ll send you a version you should be able to use.

Thanks in advance!

Update: thanks to all who have taken the survey. I’ll publish the results soon.

#The DavePress survey

Moving to Google Apps…and surviving!

Dave says: Paul is a director of Learning Pool, and thus my boss. When he offers to contribute a post to this blog, I don’t have to say yes, but it kind of makes sense to do so. As well as being someone who knows how to run a great business, Paul also has an understanding of big IT that I simply don’t, thus he is much better placed to write about this than me!

Everyone knows that Learning Pool is all about collaboration, sharing and saving money.

Over the last three years it has also been all about growing a busy and successful business too.

While most of us at #teamlovely just want to meet customers, sell business and do interesting projects, someone has to make sure the lights stay on and that our growing team can continue to work efficiently, no matter where they were.

A few months ago I realised that at least some of this responsibility was mine. I was sitting in an airport (can’t remember which one) unable to connect to our exchange server.Frustrated, I called our tech team and asked them what was up. They fixed the immediate issue but reminded me that the server we were using was

  1. old;
  2. underspecified;
  3. overworked.

Some joviality along the lines of ‘it should see my diary and see what overworked really is!’ later, I received a quote to replace our internal systems with the latest that Microsoft and Dell had to offer.

The response left me running straight into the arms of Google!

We implemented Google Apps in around five weeks and are using the service for email and documents. In the next few weeks we’ll also be moving to Google Sites, from Sharepoint, having trialled this extensively and successfully.

While the project was pretty straightforward, there were a few things to consider that we would have thought should be just easy:

  • How do you set up a LAN without an expensive piece of Microsoft kit and associated licencing? – Google have no good ideas about this so we’ve gone with a standard Windows Server workgroup (much to the displeasure of @ianmoran!);
  • How do you deploy updates to each PC? – answer is that you don’t so you’re expecting all your users to be diligent about keeping their kit up to date;
  • What about all that historical data? – there are a number of solutions for getting archived email data into the Google cloud. We found a real restriction with our upload speed which made this process a pain we could have done without.

And so to Google Apps…

The Good

  • Excellent support. The guys at Google listened to what we wanted to achieve and then in a very matter of face way did it;
  • You can save money. The total cost of ownership of a Google based approach is much lower than a traditional solution. We’ve spent around £6,000 on hardware and licenses. The alternative was a £35,000 project. While we will need to pay an annual subscription to Google, having to pay out less cash has been very welcome;
  • Collaboration – Google docs just works. Several people can collaborate on a document across the net in real time;
  • Google works offline – we didn’t really expect it to, but it does!
  • No more Sharepoint – while I’m sure Sharepoint is a valuable and well built tool, it became the subject of intense hatred at Learning Pool over the last few years. I guess we didn’t invest enough in the initial set up and training. Although my experience is that Google Sites is far better in terms of its ability to enable collaboration.

The Bad

  • Google is a work in progress. I can pretty much guarantee that if you see something you don’t like, the answer from Google will be “we’re fixing that”. On the one hand that makes me feel better about the approach we take at Learning Pool – I have no doubt some of our customers feel the same frustration. At least we know they are working on it I guess;
  • Collaboration requires a Google account – I think this will be a seriously limiting factor in the long run, particularly as we work with organisations who are mainly public sector;
  • We still use Outlook – much and all as we would love to get rid of this, we’re reliant on Outlook for integration with our CRM – something we just can’t live without. No doubt though that Google mail works best in the browser;
  • Managing PCs on our ‘network’ is now pretty difficult – over time this could become a real overhead but we’re working on it as best we can for now;
  • Google Spreadsheets – in my opinion this just doesn’t work right now – the functionality isn’t rich enough and its routinely too slow to use and so there’s no way we can leave Excel behind just yet;
  • Google sites don’t really support hierarchy – this means that all your sites exist at the same level and you need to stitch it together with some html yourself;
  • Search on Google sites isn’t security trimmed. If a user searches all sites they’ll get documents returned that they don’t have permission to. We did have a bit of a chuckle at how Google have mucked up the search function – they are working on it of course (release due in a few weeks!)

On the whole then I’d recommend Google Apps as a way forward for providing groupware for a small to medium sized enterprise like Learning Pool. We like the idea of software as a service and five weeks into the project, most things work just as well as before and some things work a lot better indeed.

Nice work Google (and the Learning Pool and Konnexion teams too of course!). Kenny, our Head of Tech, has written two posts covering the operational side of the big switch over on the LP blog.

#Moving to Google Apps…and surviving!

Monday, 5 April, 2010

Bookmarks for March 30th through April 5th

I find this stuff so that you don’t have to.

  • The Collapse of Complex Business Models « Clay Shirky – Awesome stuff from Shirky.
  •   Reflecting on my MSc research by Michele Ide-Smith – "By researching the attitudes and perceptions of authorities and citizens I hope to gain a better understanding of perceived barriers, threats and opportunities of using social media for community engagement"
  • Cinch – "Cinch is a free and easy way to create and share audio, text and photo updates using your phone or computer. Cinch enables you to capture and report on your experiences in a way that simple text just can't do. Using a simple interface, you can make and broadcast your content creations through Facebook, Twitter, CinchCast.com and more."
  • The State of the Internet Operating System – O’Reilly Radar – "Ask yourself for a moment, what is the operating system of a Google or Bing search? What is the operating system of a mobile phone call? What is the operating system of maps and directions on your phone? What is the operating system of a tweet?"
  • Penval’s Digital Inclusion Manifesto – Well done Paul Nash. This is what the digital inclusion debate needs – proper, thought through ideas. Genuinely constructive contributions. Not just people bleating about the problems.
  • tecosystems » Forking, The Future of Open Source, and Github – Is the future of open source going to be based on communities such as Apache and Eclipse or will it be based on companies that sell open source? Neither.
  • Dr Dennis Kimbro & his views on recruitment – Really interesting and thought provoking piece on talent management, and attitudes to it, in local government.
  • In quest of simplicty – "We expect IT to be complex and costly, but the lesson of the past 5 years in IT – where we’ve seen the consumerization of enterprise IT (“enterprise” is often a coy way of saying “this has to be complex and expensive – no questions!”) – is that IT can be both simple and cheap."
  • Law and social media – dull but important – "Social media throws up issues of privacy and identity which are far more complex when you have a complete record of someone’s time online and a also a need to balance the personal with the professional roles of an individual. "
  • Powerful petitions with real teeth set to bite – "Local people can now demand their councils take action on underperforming schools and hospitals, drink disorder, anti-social behaviour and other concerns under new rules giving real power to local petitions, announced Communities Secretary John Denham today."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

#Bookmarks for March 30th through April 5th

Friday, 2 April, 2010

The internet is not another channel

I had a pleasant day last Wednesday at the joint NPIA and ACPO event on ‘Policing 2.0’, at the invitation of Nick Keane.

(A quick word in praise of Nick. I have known him for over 3 years now, and in all that time, he has been quietly plugging away at the NPIA, whispering in ears, promoting ideas, talking with others. When things weren’t quite going his way, he never gave up, or had a tantrum, but quietly got on with things. All that effort is now bearing fruit, and the police should be grateful that they have Nick. Every organisation should have a Nick – in fact, they probably do. Find him, or her, as soon as you can, and treasure them.)

I presented a mid-morning slot titled ‘Whose Police is it, anyway?’ – my attempt at a mildly amusing reference to the recent MyPolice saga, which has now thankfully been resolved in a sensible way.

I won’t go into the details of the farrago – the links above will fill you in – but the one lasting impression I got was that quite a lot of people don’t take the internet, and those that inhabit it, terribly seriously. This is a huge mistake and a massive missed opportunity for those that take this view.

This tends to take two main forms. One is that any digital element of a project is left until the last minute before it is considered, meaning that things are inevitably rushed, and not as thought-through as they could be.

The second form is, as I alluded to in the title of this post, that online is considered as just another channel. The fact is, though, that the internet is not a channel. The internet is not the same as your newsletter. It is not the same as your advertisement. It is not the same as your poster.

The internet is a big, important thing. In my presentation, I drew on Stephen Fry‘s analogy from the Digital Britain summit last year, when he described the internet as a city. A place where people meet socially, where they go to work, where they play games together, create wonderful things, share knowledge, thought and jokes.

Like any city, it’s also a place where bad things happen. But like a city, the answer to that is not to shut the bad places down, or build wire fences around them, but to try and root out the bad people and convince them of the error of their ways.

Therefore, like any place where people are so active, they care about the internet. It matters to them. It isn’t something that should be disregarded as a plaything for geeks, or somewhere that only sad, lonely people use to find friends (it is, of course, both of those things, but not exclusively).

Open source wouldn’t happen without the internet. Wikipedia wouldn’t happen without the internet. MySociety wouldn’t happen without the internet. Data.gov.uk wouldn’t happen without the internet. Guido Fawkes wouldn’t happen without the internet. Of course these things all have their flaws, but the fact that they happen at all, and have the impact they do, is a remarkable testament to the culture of the net, which every individual and every organisation has something to learn from.

Here are my slides – a few won’t make much sense, but they were all trying to make one point or another, some more profane than others.

#The internet is not another channel