Wednesday, 6 January, 2010

Being up to date

James Gardner has a good post on staying up to date. His point is that if you don’t bother to follow the latest developments – which might mean doing so in your own, not work, time – then you’re going to be left behind:

2010 is going to be a performance – not an experience – competition. That’s why I said the other day that I think people who are connected are going to get all the rewards this year. It’s going to be about making things happen, and that means you need an in-between.

‘In-between’ is James’ term for the time spent doing kind-of worky stuff at home. That might be reading work related books, or blogs for example. It could be tinkering with stuff – or it could even be just thinking.

This resonates with me. When I had a proper job in local government, I’d do my job, then get home and spend at least a couple of hours a night reading, scanning the web for new, interesting stuff and blogging about it. I’d play with technology, trying things out – most of which didn’t work, but some things did.

When talking about using the web as a tool to improve government, a response is often that people don’t have time to engage with all the content that is online. I usually make up something conciliatory as a response, that perhaps if something is useful, then you find time – or that you replace less productive activity with the new ways of working.

But the brutal truth is that if you don’t find the time in your schedule, which may or may not be when you are at home, or perhaps on the train, or whenever, then there is a chance you’ll be left behind. Someone will be doing it, and they will know stuff you don’t.

This could well end up being a problem for you.

PermalinkBeing up to date

Bookmarks for January 4th through January 6th

I find this stuff so that you don’t have to.

  • Enterprise 2.0: Totally Unacceptable – I don't agree, but the challenge is good: 'Too often I hear Enterprise 2.0 positioned as a technology set that represents a better way of getting things done. It doesn’t. Despite what mavens may say, it never has and never will. That’s because of itself and even with technology adopted, you gain nothing of substance without context and process. All you gain is more content. That is why I have always argued that content without context in process is meaningless.'
  • Phil Bradley’s weblog: A digital native in a wooden world – A marvelous post on change and the need for people to innovate and improve, told through a compelling story. Great blogging from Phil Bradley.
  • Legal halt for Easy Council plans – "Running an airline, however, is possibly less complex than navigating a few hundred years of local government evolution and legislation."
  • Top Intranets Embrace Mobile Accessibility and Social Networking – ReadWriteEnterprise – Intranets are becoming a higher priority for organizations. Intranet teams are growing in size, and the best of them are embracing new trends such as mobile accessibility and social networking.
  • oneDrum – "oneDrum is a free, lightweight desktop application that can turn any application into a rich, collaborative environment."

You can find all my bookmarks on Delicious.

PermalinkBookmarks for January 4th through January 6th

Tuesday, 5 January, 2010

Jakob Neilson on intranets

Jakob Neilson has some good stuff in his yearly roundup of intranet trends:

Intranet design is maturing and reaping the rewards of continuous quality improvement for traditional features, while embracing new trends like mobile access, emergency preparedness, and user/employee-contributed content.

Ideas of enterprise 2.0 are leaking into intranet design, and quite right too.

As per this post, I’m focusing a lot of my attention this year on what goes on within organisations. I dare say that few councils and other government organisations have interactive – and mobile – intranets as discussed by Nielson.

I want to explore what technology people are using and what the barriers are to adoption – and then think about what the solutions might look like.

I’m on the lookout for stories about collaboration and innovation in this space within public services – like the stuff Carl Haggerty is up to in Devon. If you have any examples, drop me a line, or leave a comment.

PermalinkJakob Neilson on intranets

How I write

I thought it might be useful to offer a sneaky-peak into my processes for writing this blog. After all, given that I am trying to encourage others to do the same, it’s probably only fair that I let people know how I do it.

Obviously, it’s worth pointing out here that this works for me, and it might not for you. Also, there are probably better ways of going about it. But since I started blogging back in 2004, I’ve got into the habit of working this way, and it seems to produce a fairly steady flow of content for me.

Standing on the shoulders…

For inspiration, I spend a bit of time in Google Reader, checking out what other people are saying, Likewise with Twitter, and Delicious. I’m not necessarily hunting for things to write about, but generally imbibing information and ideas and squaring them with whatever I’m thinking about at the time. Be catholic with your reading habits – don’t just limit yourself to reading blogs in and around your own sector, but find out what people are saying elsewhere. Consider how what they write about can be applied to your interests.

Type first, think later

I spend quite a bit of time writing posts that will never see the light of day. There’s no editing at the ideas stage. Sometimes I only have a sentence, or a whiff of a concept for a post, but I make sure it’s recorded somewhere. My preference is for these to be draft posts within WordPress, but sometimes that isn’t possible, so I’ll use another tool like Evernote, or even just a text editor. I’ll usually aim to get those posts into WordPress ASAP though.

The point is that I very, very rarely sit down and write a post from beginning to end, without having a good think about it first.

So, I usually have up to ten draft posts in WordPress at any one time. I spend quite a bit of time just staring at them, then I read other things, see related content online and how I can work that into the post. Sometimes this changes what the post is about, and the original theme is lost entirely, or reduced to a footnote. What often happens is that I’ll combine two or three of the posts I have in draft to try and produce something a bit more meaty.

Go ugly early

I’ll often hit publish on posts when I’m not entirely happy with them, when the thinking is half-baked or I have a sneaking suspicion I’ve got something totally wrong. I usually get corrected in the comments, or people add stuff to help me make what I’m saying make sense. I must admit, though, that it takes a bit more nerve that usual to do this as it risks exposing me as the fraud I really am.

Your tips

So that’s a quick run through of my writing process. What tips do you have for any budding bloggers?

PermalinkHow I write

Monday, 4 January, 2010

Easy blogging

Two services which aren’t very new, but which I only started using recently, are Tumblr and Posterous. They are basically blogging platforms, but in a different way to, say, WordPress, Blogger or TypePad.

It’s all about how you post to these services.

Posterous, for example, is almost entirely email based. You create your account on the service by sending it an email, and that’s by far the easiest way of posting to it – thought there is a web based interface if you really want one.

It’s brilliant at handling multimedia, especially photos and videos – just attaching one to your email will see it hosted at Posterous and embedded in your blogpost. Including YouTube URLs will embed the video into your post as well – it’s very easy. It’s also very impressive the way Posterous interacts with other social networks, cross posting nicely to Facebook and Twitter, and sending photos to Flickr too.

I use my Posterous as a personal blog, but one to which I post almost exclusively by email, from my iPhone.

Some of the other blogs that use Posterous that I read include:

Tumblr is a blogging system that is probably best described as an online scrapbook. Again, you could use it as a normal text based blog, but Tumblr really comes into its own by acting as a clipping service – you see a link, or a photo, or a video that you like online, and you post it to your Tumblog, perhaps with a bit of commentary added.

I’m using mine to clip videos I find interesting, or will want to save for later viewing. I never bookmark videos in Delicious for some reason, and this will make up for that!

Some other great Tumlr based blogs I follow include:

The key thing about both these services is the easy of use, and the way they speed up posting. I’ve never really kept a personal blog, but by being able to make quick, short posts on my phone, finding the time is a lot easier.

Perhaps if you are finding Twitter’s character limit a bit, well, limiting, but full blown blogging seems a little bit daunting, maybe Posterous or Tumblr can fill that gap for you!

PermalinkEasy blogging

Bookmarks for January 1st through January 4th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious.

PermalinkBookmarks for January 1st through January 4th

Friday, 1 January, 2010

2009’s top tech

Here’s a quick roundup of some things I’ve really started to get some use out of in 2009. Not necessarily services that were new to the last 12 months, but ones which became a vital part of my toolkit.

You’ll notice Google Wave isn’t on the list – for me, it’s still a great bit of tech in search of a problem to solve. The idea posited here, that it’s real value will be in the enterprise, is interesting.

Key things that come out of this list for me are:

  • For me to really love a service or application, it has to run nicely – preferably using a dedicated app – on the iPhone. It also needs to have a web interface, so I can access it using different computers.
  • I also prefer tools which interface nicely with the other things I use – silos for my information and content don’t really interest me.

1. Basecamp

Despite the fact that there are a lot of things about Huddle that I like more than Basecamp, I’ve found myself using the latter more and more in 2009. I think it is partially the email integration I like so much – the fact that people can take part in online discussions without having to leave their email client.

In 2010, though, I suspect that Huddle will break through into the government space, and that I’ll start using it a lot more. One reason for that will be the integration with Microsoft Office, which could be a real game changer.

Both Basecamp (unofficially) and Huddle now have iPhone apps, making them accessible in a usable format on the move.

2. Evernote

I have mentioned Evernote in a few posts before – it’s a very useful and clever little service. You create notebooks which contain note pages within them. All are synced in the cloud, so whether you access them via the desktop app, the iPhone app or the website, you can read and edit them wherever you are.

Great for storing quick notes, links to look up later, or even photos and audio notes. I use it a lot to jot down and develop ideas for blog posts.

3. Posterous and Tumblr

I’m going to cover these two in a dedicated post on ‘easy blogging’ soon. Both make it stupidly quick and easy to record content online. Both work brilliantly on mobile devices with apps (Tumblr) or excellent email integration (Posterous). Both seamlessly interact with other online services, like Flickr, Twitter and Facebook.

4. Mailchimp

If there is one technology that government really ought to be making better use o, then it’s email. Fine, lots of people moan about having too much of it, but given the option between getting an email or having to check a webpage, they’ll go for the addition to their inbox every time.

Email works on mobiles, is accessible and pretty much everyone knows what to do with it. Services like MailChimp – and there are others, like Campaign Monitor – make it easy to collect lists of email addresses and send messages out, tracking what people click on and how many people open the addresses.

I have a bigger post on email in the pipeline.

5. Yammer

Since joining the Learning Pool team, the problem of keeping communications working in a distributed workforce have become really apparent to me. But since we started using Yammer in a serious way across the company, those problems seem to have disappeared.

Yammer, for those that don’t know, is a Twitter-like service that is private for organisations. Authentication is based on your email address, so everyone on the same email domain can access that organisation’s Yammer stream.

It works really well, and the service is used for a true mixture of ‘what I’m doing today’ type updates, office banter, general messages and discussion. Kent County Council are also using Yammer to great effect – anyone else?

6. Skype

I’ve been using Skype for years, but never more than now. Part of that is for the same reason as for the use of Yammer – chatting to the Learning Pool guys, who are all heavy Skype users – but I’m now using it a lot to talk to family as well.

I’d put quite a bit of this down to hardware – all the computers in our house now have webcams built into them, which makes using services like Skype much easier and more effective.

7. Adium

Adium is a great little multi-protocol instant messaging client – which means that within the one application, I can chat to people using Google Talk, MSN, AIM, Yahoo! and Facebook.

Instant messaging is now something I use much more than before, and Adium makes that easy. IM is often seen as being a bit old hat these days, what with it being a fairly closed and usually one to one medium. But sometimes you need the immediacy, and, yes, the one to one-ness. These days more time seems to be spent communicating, which affects every medium.

8. Dropbox

I came to Dropbox late, but it is an awesome tool and probably the best cloud-based file storage solution. It adds a drive to your desktop computer, or your laptop, to which you can save files, which can then be retrieved on other machines via the web interface, or the iPhone app, or indeed the drive application if you have that installed elsewhere too.

Dropbox makes it a doddle for me to be able to access the files I am working on whether I am using my laptop or my desktop.

9. Delicious

I’ve been using it for years, but I’m starting to find more and more value in Delicious. Part of the reason is the huge number of links I now have in there, which I can access and search easily using the Firefox plugin, also the way it interfaces with other services, like the occasional blog post that pops up automatically here, to cross posting links to Twitter.

I’m also finding myself subscribing more and more to individual users’ accounts in Delicious, to see what they are bookmarking. It may seem rather old hat these days, but if you are interested in using the web as a learning tool, then social bookmarking is a vital part of the toolkit.

10. Wikipedia

There probably hasn’t been an hour that went by, when I was awake, during 2009 in which I didn’t refer to Wikipedia at some point. I’d never used it as a single source, or for any serious research (other than to follow up the links it references, perhaps) but to get the lowdown on a topic fast, it’s an astonishingly good resource.

I often mock it for its focus on tech and pop culture when I mention it in talks, but that is probably where I get most of my use out of it. Oracle want to buy Sun? What do Oracle actually do, anyway? Wikipedia make it dead easy to find out.

Permalink2009’s top tech

Bookmarks for December 31st through January 1st

Awesomeness off of the internet for December 31st to January 1st:

You can find all my bookmarks on Delicious.

PermalinkBookmarks for December 31st through January 1st

Thursday, 31 December, 2009

DavePress in 2009

There have been about 60,000 visits to this blog in the last twelve months, and thanks to you all.

In December the site broke through the 1,000 subscribers barrier, which is very nice indeed. 50-odd of those subscribers choose to get updates from the site via email.

Big thanks to those that have contributed guest blog posts this year too. Hopefully there will be more in 2010 – if you fancy having a go, just drop me a line.

The most popular day was a Saturday, strangely enough, the 17th October. It looks like this was due to the myth of engaging with everyone post being stumbled.

Here’s a list of the top 10 posts on DavePress this year, with the number of views for each:

I suspect the reason for some of these posts’ success comes down to search engine traffic.

PermalinkDavePress in 2009

Bookmarks for December 30th through December 31st

Awesomeness off of the internet for December 30th to December 31st:

You can find all my bookmarks on Delicious.

PermalinkBookmarks for December 30th through December 31st

Wednesday, 30 December, 2009

Tuesday, 29 December, 2009

Bookmarks for December 27th through December 29th

Awesomeness off of the internet for December 27th to December 29th:

PermalinkBookmarks for December 27th through December 29th

Sunday, 27 December, 2009

iPhones

I’ve had an iPhone for about 18 months now. In the summer, I upgraded from my 8gb first generation model to a 32gb 3GS. It’s awesome, and with the 3G, extra processor speed and storage, plus improvements to the camera and the phone experience, I’d say it is the first true experience of what the iPhone was always meant to do, if that makes sense.

Here are a few recent examples of how the iPhone doesn’t change your life, but does subtly make it so much easier, and sometimes stranger:

  1. Before having an iPhone, when I went on trips to London for meetings and things, I’d take a laptop, mp3 player, and my phone. Go back a couple of years and I’d have a PDA as well (a Palm Tungsten T5, if you’re interested). I might have had a separate camera, and possibly something like a Flip, just in case. Now, unless I have a bit of work to do when I am traveling that involves a lot of typing, I just take the iPhone.
  2. I got a phone call the other day, when I happened to be in London, from someone asking to meet up. They told me where they were, and as soon as I hung up, I looked up where it was on the map on the iPhone, and where the nearest tube station was from it, and where the nearest one from me was. Then I went straight to the Tube iPhone app to get the best route from where I was to where I needed to be. This is great for me, as I don’t really know London that well, and means I don’t have to faff around with loads of maps, looking like a tit. Instead I get to stare into my phone, looking like a tit.
  3. Today I was in Halfords, looking for a bike rack. I found the one I wanted, but it wasn’t priced up! A normal person would find a Halford’s staff member to ask. I just went to the Halford’s website on my iPhone and searched for the product’s reference number. I got the price in a couple of seconds.
  4. On the train home, before Christmas, I was having several conversations, all through my phone. One was using SMS, one on Yammer, another on Twitter, another through email and another on IM. I skipped around them, keeping up and responding to each without any real thought. When I got home, I really couldn’t think why I was using each medium to talk to those people – I had the mobile number of the person I was emailing, so I could have sent them a text, for example.

The interesting thing about 2,3 and 4 is that I didn’t have to think about what I was doing, it just happened. The iPhone’s interface isn’t perfect – for instance, why are the compose buttons for SMS messages and emails at different ends of the screen? – but it’s still fairly intuitive and keeps out of the way. Having all these different streams coming into one device just makes everything so fluid.

The one issue is that typing a lot just isn’t feasible. This seems to be a great way of sorting that out, though:

I’m not willing to jailbreak my phone though. Let’s hope something similar that’s authorised will appear soon.

PermalinkiPhones

WordPress 2.9

Bit of a late one this, but WordPress 2.9 came out before Christmas. Well worth the upgrade – especially for the image handling stuff and the ease of embedding flash content like YouTube videos.

More information in this video:

PermalinkWordPress 2.9

Thursday, 24 December, 2009

Is government a knowledge business?

Enterprise 2.0 is a label Andrew McAfee coined to describe the use of collaborative tools within large organisations, focused on the benefits this offers to non-technical managers rather than technology-for-technology’s sake enthusiasts. In other words: blog, wikis, forums, and social networks are nice, but what does it mean for a service manager? As always Wikipedia is your friend.

McAfee’s book, helpfully titled Enterprise 2.0, is a great read. I’m halfway through it myself.

This ties into what will be a key theme for me in 2010 – that the interesting bits around social software is not the software but the implications of it: sharing, openness, transparency, collaboration, co-creation.

Dennis Howlett posted a while back that enterprise 2.0 is a crock:

Like it or not, large enterprises – the big name brands – have to work in structures and hierarchies that most E2.0 mavens ridicule but can’t come up with alternatives that make any sort of corporate sense. Therein lies the Big Lie. Enterprise 2.0 pre-supposes that you can upend hierarchies for the benefit of all. Yet none of that thinking has a credible use case you can generalize back to business types – except: knowledge based businesses such as legal, accounting, architects etc. Even then – where are the use cases? I’d like to know. In the meantime, don’t be surprised by the ‘fail’ lists that Mike Krigsman will undoubtedly trot out – that’s easy.

It’s an interesting point Howlett makes, that greater collaboration and knowledge sharing through social technology works well in ‘knowledge based businesses’ but that the business case is harder to make otherwise.

How does this fit with government and public services? It’s a complicated one because there are clear examples of where greater collaboration and information sharing would have benefits, but also there are services provided by government which have to follow strict procedure, and to circumvent that would lead to disaster.

I see a clear opportunity to blend technology to produce systems that produce real value to staff working in public services: the intranet, eLearning, collaboration tools like Huddle, communication platforms such as Yammer and more traditional forums, knowledge sharing systems such as wikis. Carl hints at this in his recent post:

the intranet is now just part of what many people are referring to as Enterprise 2.0

The focus on the use of interactive web technology has been on external citizen engagement up til now. But many of the real wins might be behind the firewall.

Is there a conversation already going on about this? If not, let’s start one. I’m tagging this post – and any other relevant ones here on DavePress – as entgov. Feel free to do the same, or if someone comes up with something better, let’s use that.

Update: John Suffolk, UK government CIO, has posted this:

So if the customer/citizen becomes the CIO what does the CIO become… time for a new TLA; How about CCO, the Chief Collaboration Officer? In our world of ever decreasing time to launch our products and services and our increasing reliance on global supply chains and a multi supplier (IT and business service) world, increasingly our roles demand substantial collaboration to get the job done.

PermalinkIs government a knowledge business?

Importance of mobile

Mobile platforms are going to be ever-increasingly important to government, not least in terms of communicating and consulting with citizens – especially in terms of engaging with the disadvantaged who are more likely to have a mobile phone than a web-connected computer.

But there is another side of this too, which is the role that mobile will play within organisations. As Oliver Marks writes on his Collaboration 2.0 blog:

The danger in this recessionary era is ironically choice: many employees have to resort to their personal mobile phones and unofficial (and often illegal) use of web ‘Software as a Service’ applications, storing sensitive company data outside the company, simply in order to get their job done. The challenges of putting together workflows which leverage the power of the new technologies is far more about motivating people to use processes mapped to appropriate technologies than the actual technology tools.

We are in a period of unprecedented change, while also fighting our way out of a deep financial markets induced recession. Companies who focus on leveraging their most precious asset – their people – and empowering them with the workflow, guidance and tools to innovate and work perceptively and productively will emerge as a more sophisticated next business generation. Those who don’t are likely to choke to death on costly fragmentation and lack of focus.

In other words, if organisations don’t embrace new ways of working and empower staff to use new technologies to work together better, the ever increasing sophistication of mobile platforms will mean staff can get on with in themselves. Not only will this mean organisations won’t make the most of this opportunity, there will be risks created by staff doing their own thing.

PermalinkImportance of mobile

Wednesday, 23 December, 2009

Bookmarks for December 22nd through December 23rd

Awesomeness off of the internet for December 22nd to December 23rd:

  • Small Business Blog – You’re the Boss Blog – NYTimes.com – Nice blog from the NY Times on 'the art of running a small business'
  • Nixle – "Trusted neighborhood news & information sent to your mobile phone & email, directly from your local police department & community agencies."
  • Essex gambles on outcomes – and a change in government – "If Essex's experiment is not to suffer the same fate as other bold, but ultimately frustrated, local authority strategic partnerships, it will need the full backing of central government to enable outcome-based commissioning and to bash heads on workforce cuts and shared services. No doubt this is what Essex's Conservative leadership is counting on."
  • TechHub – "TechHub is a new and exciting project to create a physical space for tech startups in London reaching out to entrepreneurs across the UK, Europe and the USA."
  • IBM takes on services in Essex as part of £5bn privatisation deal – "A Conservative council has signed a pioneering deal with IBM worth up to £5.4 billion to manage and provide public services in a new wave of privatisation supported by David Cameron."
  • chief executive SHDC – A blogging local authority chief exec – Terry Huggins at South Holland District Council. He is also on Twitter @terryhuggins
PermalinkBookmarks for December 22nd through December 23rd

Tuesday, 22 December, 2009

Whither government 2.0?

Government 2.0 seems to be a well established meme in many parts of the world, but doesn’t seem to have taken root at all in the UK.

I can understand why people might think that is a Good Thing – Will and Stefan make the case on Twitter during a quick chat about the issue.

But I can see why having a label like this would be useful – there are so many disparate elements going on around change and the public sector, whether transformational government, Smarter Government, Power of Information, eGovernment, eDemocracy, open data, hyperlocal, CRM and VRM, transparency, openness… wouldn’t it be better to have a bakset to put all this stuff in?

By having a common tag to describe all this stuff, and bring it together, couldn’t we make more out of less? Reduce duplication? Make some useful connections?

PermalinkWhither government 2.0?

Gov 2.0 Taskforce report published

The final report from Australia’s Government 2.0 Taskforce has been published. I’ve not had the chance to read it yet, but the summary points sound sane enough:

  • Government 2.0 or the use of the new collaborative tools and approaches of Web 2.0 offers an unprecedented opportunity to achieve more open, accountable, responsive and efficient government.
  • Though it involves new technology, Government 2.0 is really about a new approach to organising and governing. It will draw people into a closer and more collaborative relationship with their government. Australia has an opportunity to resume its leadership in seizing these opportunities and capturing the resulting social and economic benefits.
  • Leadership, and policy and governance changes are needed to shift public sector culture and practice to make government information more accessible and usable, make government more consultative, participatory and transparent, build a culture of online innovation within Government, and to promote collaboration across agencies.
  • Government pervades some of the most important aspects of our lives.  Government 2.0 can harness the wealth of local and expert knowledge, ideas and enthusiasm of Australians to improve schools, hospitals, workplaces, to enrich our democracy and to improve its own policies, regulation and service delivery.
  • Government 2.0 is a key means for renewing the public sector; offering new tools for public servants to engage and respond to the community; empower the enthusiastic, share ideas and further develop their expertise through networks of knowledge with fellow professionals and others. Together, public servants and interested communities can work to address complex policy and service delivery challenges.
  • Information collected by or for the public sector — is a national resource which should be managed for public purposes. That means that we should reverse the current presumption that it is secret unless there are good reasons for release and presume instead that it should be freely available for anyone to use and transform unless there are compelling privacy, confidentially or security considerations.
  • Government 2.0 will not be easy for it directly challenges some aspects of established policy and practice within government. Yet the changes to culture, practice and policy we envisage will ultimately advance the traditions of modern democratic government. Hence, there is a requirement for co-ordinated leadership, policy and culture change.
  • Government 2.0 is central to the delivery of government reforms like promoting innovation; and making our public service the world’s best.
PermalinkGov 2.0 Taskforce report published