communication

đź“… Daily Note: August 7, 2025

AI in Adult Social Care – guidance for adult care providers on the use of AI.

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Giles shares “examples and links about working in the open and agile communication”.

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Service mapping: building transparency, trust and transformation together on the Public Digital blog.

Service maps aren’t just tools – they’re catalysts for transformation. They clarify complexity, foster collaboration and enable informed decision-making. They help organisations navigate the challenges of transforming and continuously improving their services. We worked with Defra’s Farming and Countryside Programme (FCP) to develop a service map and a set of service outcomes.

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Blood, Sweat and Roadmaps by Maarten Dalmijn:

Your roadmap is like an indicator species that reveals all the organizational dysfunctions in your organization. The roadmap is where business and tech meet, where your vision and strategy collide with your execution and teams. The roadmap is where departments and business units compete with your teams and other organizational priorities.

via Steve.

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Steve Messer: Don’t just keep the lights on, shine bright:

Platform products, built by government for public sector organisations, are intended to be better, cheaper and preferable to competitors. If an arms-length body or small government organisation has to choose between a private-sector platform or a platform built by government, both of those platforms are in a market. The arms-length body will choose which platform to use based on the features offered, the price, the complexity of integration, design, accessibility, and loads of other factors.

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Alan Wright – Jobs to be Done surveys:

As a product manager, one of my favourite ways to prioritise problems to solve for users is to understand their Jobs to be Done (JTBD). The best way to get this data is by having conversations with many users, but this is not always something users have time for. Surveys are a great complimentary method to gather this data quantitatively and quickly. In this post, I share the thinking behind the Jobs to be Done survey I have been running with users in my current role.

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LINK: “Bezos: A CEO Who Can Write”

Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination of early life experience, intellect, emotional abilities and communication skills. Being Bezos isn’t teachable.

Original: https://mondaynote.com/bezos-a-ceo-who-can-write-2f368ee36599

Link roundup

I find this stuff so you don’t have to:

Link roundup

I find this stuff so you don’t have to:

Bookmarks for May 14th through June 2nd

I find this stuff so that you don’t have to.

  • TWiki – the Open Source Enterprise Wiki – "A flexible, powerful, and easy to use enterprise wiki, enterprise collaboration platform, and web application platform."
  • How digital engagement can save councils money – A great paper from Anthony at the Democratic Society. Read this!
  • Living in a world of the merely improbable – Great post, covering why organisations need to figure out their approach to digital and how it can help them get through the cuts.
  • Tim Berners-Lee and Nigel Shadbolt speak out on web institute axing | Technology | guardian.co.uk – "Web inventor says that open government data will become increasingly important – but that 'immediate decisions had to be made' on spending."
  • Instant messaging: This conversation is terminated – Interesting article on the decrease in use of IM – it's Facebook's fault, it would appear.
  • And The Long Sought Replacement For Email Is . . . | Forrester Blogs – "Enterprise 2.0 enthusiasts (count me in) have argued for several years that Email’s manifest deficiencies could and would be overcome with open, social, and dynamic 2.0-based communication and collaboration tools. However, there’s also long been the recognition that Email – or rather, Email users – would not go down without a fight."
  • The Coalition: what now for digital? at Helpful Technology – "In terms of public sector IT at least, it looks broadly as through the principles and plans outlined by the Conservatives over the last six months are being brought into effect, with added emphasis on civil liberties."
  • Designing the Big (Civil) Society – it’s DIY time – "But in my experience, whether it’s a group of activists, social entrepreneurs or local government officers, you can’t assume people will easily start co-designing new stuff together – particularly if that involves adding technology. People need to get to know and trust each other, tell stories about what’s worked and what hasn’t, filter inspirational ideas against local realities, think about who does what, where the money comes from, and so on. That’s particularly difficult when you are doing that with less funds then before – as will certainly be the case."
  • The Future of Open Data Looks Like…Github? – "the future to me in this area seems clear: we’re going to see transformation of datasets incorporated into the marketplaces. As the demand for public data increases, the market will demand higher quality, easier to work with data."
  • Government needs a SkunkWorks – "What's stopping us spooling up a Skunkworks? Nothing but the momentum which continues to carry us down the old path. It's inertia, but, as I said, we're at the dawn of something new. Personally, I'm confident that all manner of things which would have been difficult before will now become possible."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

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