LINK: “Smart London Camp 2018”
Yesterday [Rob Miller] joined a large group of people whose idea of the best way to spend a beautiful sunny Saturday was to gather together in London’s City Hall and discuss ideas for ways that London can get the most…
Dave Briggs
An online notebook
Dave Briggs
An online notebook
Tag digital
LINK: “Defining digital standards for the NHS”
With the particular needs of healthcare users and NHS having a strong, trusted brand, we’re noticing more and more that we need to go beyond the GDS standard and define our own universal method. Original:
LINK: “The wellsprings of UK digital reform part 1 – the backstory”
While there are some great pockets of work taking place to deliver better public services, the UK government’s overall attempts at technology-enabled, or “e-government” or “digital”, reform appear to be struggling to achieve and sustain the benefits promised at the…
Implementing digital civic infrastructure
I’ve banged on about this before, but then that’s because I think it is pretty important. To quickly recap – digital civic infrastructure is an idea I have been thinking about for some time as a means through which local…
LINK: “Service patterns could be big! (actually .. small)”
There’s a knotty systemic and cost problem with local authorities and other public service organisations delivering essentially the same core services in different parts of the country. We all recognise that we are often doing the same thing, but we…
Six themes for a good local government digital strategy
I recently went through the rather painful process of applying for a senior digital transformation role in local government and not getting it. I might write in more detail at some point about it all, but right now I am…
LINK: “Broken words and why they matter”
Digital – as a word – is broken. We have slapped it onto the front of two many old world applications in an attempt to normalise and ‘make safe’ new concepts that at this point saying something is digital is…
LINK: “Kick-off for the essex.gov.uk project”
To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding…
LINK: “10 steps for digital success [from] Hertfordshire County Council”
You want people to use your digital service. You want best value for money when you buy or build new digital services. Here are 10 steps to success. Original:
Be your own best customer to advance your transformation
One thing that has been taking up quite a bit of my attention lately is how, in the real world, an organisation can do the kind or big picture, strategic transformation that’s almost certainly needed whilst making progress on what…