LINK: “Top tips for nonprofits building digital services”

Digital technology, coupled with design approaches, can help third sector organisations expand the reach of existing services, sense and respond to new needs as they emerge, and achieve more for less.

Original: https://medium.com/@wearecast/top-tips-for-nonprofits-building-digital-services-e624cec3408c

LINK: “Throw away your corporate training plan”

Transforming an organisation is fundamentally about working with people to help them do new things and work in new ways. There’s a whole industry built on workplace training with courses, curricula and training providers to fit almost any skills gap. But when it comes to digital transformation, this way of thinking falls short in several ways.

Original: https://blog.wearefuturegov.com/throw-away-your-corporate-training-plan-e8eae41ae6c8

LINK: “To take the next step on digital, we dropped the word ‘digital’”

Although digital technologies are a powerful way to change a service, what really matters is the method with which change is done: user research, UX design, agile working, co-design, and solving problems in experimental ways. We now want to apply those methods to a wider set of problems, not all involving digital tech.

Original: https://wearecitizensadvice.org.uk/to-take-the-next-step-on-digital-we-dropped-the-word-digital-14b09ec2f25f

LINK: “The Hitchhikers guide to Engaging SMEs and Local Government in Innovation”

Due to time constraints, many Local Government Service leads are inevitably ‘heads down’ and perhaps overwhelmed by the variety of technology on offer. It can be hard to team up with neighbouring boroughs because that adds complexity and may slow things down through collaborative decision making. They need more ‘heads up’ time to reflect and review what is going on elsewhere, and try to be open minded and consider wider options – we as SMEs on the other hand need to present our products in terms of their benefits, in plain English, not as a technology offer.

Original: https://medium.com/@hilary.simpson/the-hitchhikers-guide-to-engaging-smes-and-local-government-in-innovation-d9b6d371feff

LINK: “Why Local Government must share the driving to accelerate transformation benefits”

There is a huge opportunity for local authorities to share common digital service patterns for highly defined, commoditised services that are repeated across multiple organisations. For services like reporting missed bins, FOI requests and complaints for example, how fundamentally different should the user journeys for these services be between individual authorities? Or, put another way, at a time of such pressure on public finances, can we continue to justify the level of local variation in the design and delivery of these services that we continue to see across the country?

Original: https://methods.co.uk/blog/local-government-must-share-driving-accelerate-transformation-benefits/