The end of the week and time to do some more linkery. Hope you enjoy them, and don’t forget to pass them along to anybody who might benefit.
- Digital Delivery Manager – my old team at Adur & Worthing are recruiting for a delivery manger to whip the programme into shape there. A great opportunity to work on stuff at the cutting edge of local gov tech.
- Things of the internet – a lovely post by Ben Holliday on what it means to ‘be’ digital rather than just ‘do’ digital. One bit stuck out for me: “In my 4 years in government the biggest challenge has been moving beyond the digitisation of existing analogue services.” Yup.
- Writing ‘the missing chapter’ on local digital services for UK digital policy – Theo Blackwell, Cabinet Member for Finance, Technology and Growth at Camden Council, writes persuasively about the challenges local government faces in terms of exploting the opportunity of digital thinking. His identification of a collaboration deficit is interesting – although my experience is that more often than not, councils collaborating slows things down and makes them worse. Doesn’t mean it can’t be done better – but there are deep cultural and structural reasons why it hasn’t yet. While you’re here, check out Matt Jukes‘ thoughts on the local gov tech world.
- The what not the how of Service Design – strikes me that there’s am emerging three way split for doing digital properly in an organisation: the corporate strategy operating models bit, the technology bit, and the service design bit. Actually describing what service design is tends to be pretty hard, and this post from Sarah Drummond is one that I will be pointing people towards in the future. Another articulation of the difference of ‘doing’ something compared to ‘being’ something, it emphasises the need for focus on the outcome for the service user, rather than on processes, tools and techniques (which it is very easy to get obsessed with).
- Here’s a video of Catherine Howe talking about a model for digital maturity that she’s been working on at Capita. It’s a useful framework for thinking about where your organisation is at on this stuff – and it’s short, which means you might get one of the big cheeses to watch it all the way through.