systems

LINK: “From service design to systems change”

Systems analysis at the ‘front end’ of service design can help us to better understand complex social problems and identify opportunities to respond more effectively and profoundly. Equally, systems thinking provides tools and mindsets to understand the power structures and ‘system immune responses’ which so often kill new solutions before they get off the ground. … Keep reading

A red tape challenge for public servants? Or an internal GDS?

At the DH digital champions summit on Tuesday, during the afternoon open space session, an interesting discussion broke out. One among many, I’m sure! Anyway, what was being discussed was the sheer unusability of government systems and processes. Only, not the ones that the public uses, but the ones that civil servants use. I’ve worked … Keep reading