An online notebook
An online notebook
This is a nice and easy framework to use when you find yourself needing to do a quick service discovery to find out some basic details about a service and how it can be transformed. The point at which you…
Personas are a great place to start with user centred design, particularly if the whole practice is new to your organisation. This is because they can provide a quick and cheap way of ensuring your project puts the different types…
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…