Government customer services to be modernised with help of industry experts: The government is launching CustomerFirst, a new unit within the Department for Science, Innovation and Technology, to modernise public services and improve the experience for millions of people who…

Bookmarks for March 18th through March 20th

[Something is going wrong with this again. For some reason this hadn’t been posted before now.] I find this stuff so that you don’t have to. Embracing Government 2.0: Leading transformative change in the public sector (PDF) – PDF warning!…