To help us understand the ‘as is’ in more detail we’ve gathered insights from available data and call centre staff, tested how easy it is for users to find things on the site and identified some key gaps in understanding around the importance of designing for user need, measurement and accessibility.
Original: https://servicedesign.blog.essex.gov.uk/2018/04/12/kick-off-for-the-essex-gov-uk-project/