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LOTI is 7 years old and Eddie rightly celebrates, and also teases about the future: That’s why LOTI is now planning its most ambitious initiative to date: to establish a Centre for New Public Services. The aim is to give…
Dave Briggs
An online notebook
Dave Briggs
An online notebook
Monday, 13 July, 2026
Cathy Dutton – The portal trap: When portals are treated as containers they fail. You can’t cover up the complexity, and attempting to do so just adds another layer of abstraction and frustration. If portals are instead built as a…
The Service Standard and the Local Government Digital Standard
A few people have asked if the work on the existing Service Standard affects the Local Government Digital Standard. Yes and no! First up, read the post. It’s good and it looks like the Service Standard is going into some…