Giles Turnbull – Working in the open ≠ comms:

Comms seeks to bring about positive opinions of the work. Those opinions might be confined to a small group of relevant stakeholders, or they might be splashed across the pages of a newspaper. Either way: the goal is positive coverage and feedback. It’s a tool for leaders who want to show that they are making an impact.

Working in the open seeks to peel back the layers of organisational fluff that hide and obscure the work that’s being done. It encourages feedback, positive or otherwise. Working in the open happens with the implicit understanding that not all the feedback will be positive. It welcomes critique. It’s a tool for teams trying to share insights and progress, through the fog of institutional silos.