An online notebook
I’m at Channel Shift Camp in Birmingham today, organised by my good friend Nick Hill. It’s an opportunity for people involved in customer services in the public sector to talk about ways of delivering services using new channels, such as online. The point for organisations is that online channels tend to be a lot cheaper … Keep reading
With reference to my previous post, I was intrigued to see this pop up via Seth Godin: If you try to delight the undelightable, you’ve made yourself miserable for no reason.
I was part of an interesting discussion recently where internal communications was being debated. It was revealed that only 40% of staff were engaged with the communications coming from the corporate centre. The conversation focused on what could be done to engage better with the other 60%. What mediums should be used? What tone and … Keep reading
Portfolio looks an interesting idea, coming out of Nottingham City Council. This, from an article at LGComms: We’re launching Portfolio, a web portal that allows public sector organisations to share marketing materials. Councils and other public authorities can sign up to it for free and save money by buying ready-made, proven marketing campaigns. It also … Keep reading
I find this stuff so that you don’t have to. Local Government Graduate Gripes – "How would a networked, open, innovative, tech-enabled, social recruitment scheme for government work?" 10 things Alpha.gov.uk gets wrong (Part 1) | Helpful Technology – Nicely contrarian points from Steph on the new government website prototype. Would you like sauce with … Keep reading