workshop

FREE online workshop: Matching user needs with tech capabilities

A while ago I shared a post with a template showing how you can take a capability-based approach to picking technology by focusing on user needs.

There has been a fair bit of interest in it since it was published, so I thought it might be useful to run a short online workshop running through how it works with a smallish group of people. As I have at this stage no real idea what I am doing, it will be free for public sector people.

Book your place now!

The workshop will run on Zoom on Wednesday, September 15 at 11am. I anticipate it will last around 45 minutes, but keep an hour free just in case.

At the end of the workshop, you will be able to:

  • Understand the benefits of approaching technology decision making through capabilities
  • Understand the core ideas around user needs and how they should impact technology choices
  • Confidently run your own workshops following the process in your own work
  • Come up with loads of ways to improve the whole thing!

The running order is as follows:

  • Quick intro to the session and what we will cover
  • Everyone says hi (and I’ll probably ask a silly question about your favourite something or other)
  • I’ll run through the idea behind the process and template and what it is meant to achieve
  • We will work through the example of the intranet as used in the blog post
  • We will then work through an example or two that people on the session suggest – hopefully real scenarios they are currently dealing with

Sounds amazing, doesn’t it? So what are you waiting for? Book your place now!

Achieving digital transformation workshop

This workshop will equip anyone involved in digital transformation and channel shift projects with the skills and tools they need to deliver fantastic results.

Book your place now!

The workshop will be led by the needs of those attending, focusing in on those areas of strategy, leadership, delivery and capability that have been identified as of key importance.

Things that will be covered include:

  • How to design and deliver an effective digital strategy for your organisation
  • How to design online services people actually want to use
  • How to manage technology projects in an agile fashion to reduce risk and increase user satisfaction
  • How to design capability programmes to provide people with the digital skills and confidence they need

Book your place now!

Who should attend this workshop?

  • People leading change programmes within their organisations
  • Folk who are working on digital capability programmes to improve their colleague’s confidence is using technology effectively
  • People delivering channel shift to encourage services users to switch to more efficient ways of delivery
  • Those wanting to understand better the role senior people can play in digital and transformation

Much of the background thinking that informs this workshop can be found in the 10 ‘Think Digital’ principles I developed, and which you can find out more about on my website.

Book your place now!

For a sneak peak, the video below is a recording of a webinar I gave in September 2014 discussing digital strategy, leadership and capability:

Book your place now!

Using Trello to help run a workshop

trello

I’m a bit ambivalent about Trello as a project management tool – I know others love it, but me, I prefer something that looks a bit more spreadsheety.

If you’ve not heard of Trello – here’s a video that explains it.

Anyway, I did manage to make use of Trello in a pleasing way during a session at Channel Shift Camp, which I facilitated, which was called ‘transformation ticklist’.

The aim was to produce a checklist of things that really ought to happen when redesigning a product or service. With only 45 minutes we weren’t going to all the whole thing done, but we could at least make a start.

My original plan was to use a traditional post-it note and flip chat approach, but being lazy, I didn’t fancy doing the write up afterwards. What else could I use to get the same effect?

I settled on Trello. I created a new project board, cleared it of all lists bar one, and displayed it on a big screen in the room so everyone could see it.

The first thing we did to start building the transformation ticklist was to have people shout out ideas for things that need doing in a transformation project, in no particular order. All these were recorded in a list as individual cards in a list called ‘activities’ in Trello.

Then we identified the stages we’d need to go through that each of the activities could be put into, and these were created as new lists on the board.

The final activity was spent taking activities from our first list and distributing them around the various stages.

You can see the public version of the ticklist. Also email me if you’d like access to it for editing and so on.

What went well

Using Trello for this workshop went pretty well. People liked the idea, possibly because it was a bit new, and it certainly saved time on writing up, messing about with post-its and so on.

What went not so well

The system isn’t as hackable as pen and paper. We wanted activities to take place across the life of our ticklist, rather than being part of a linear process and this was difficult to make clear. Also, the writing on the screen was too small at times for people to be able to read comfortably.

I’ll definitely be trying this again in future, and would love to hear if others give it a go!

 

Introduction to Public Sector Digital Engagement LONDON & SE

Tuesday 25th October 2011

Feedback from previous Digital Engagement workshop

The workshop provided me with a better understanding of the advantages & pitfalls of social media – Tourism Development Officer, Ceredigion County Council
The workshop was informative and lent itself well to interaction with well thought out activities – PR Officer, Coleg Morgannwg
Useful insights and experiences shared. Very knowledgable and practical. – Information Systems Consultant, Newport City Council
Dave is very engaging and informative – E-Communications Officer, Mid & West Wales Fire & Rescue Service
Very engaging and knowledgable – Head of Consumer Strategy, Remploy
Interesting. Good use of examples. Relaxed interactive discussions. Good mix of activities & discussions –  PR Officer, Coleg Morgannwg

We are delighted to announce this workshop introducing Public Sector organisations to the opportunity offered by the web and social media to enable effective engagement with citizens and communities.

Facilitated by Kind of Digital’s Director, Dave Briggs, who has a wealth of experience advising government on digital engagement at all levels; from small local authorities to 10 Downing Street – attendees will come away with a full grasp of the background and potential of this work as well as a practical toolkit to get underway.

The agenda, a blended mixture of engaging talks, group discussion and practical exercises, will include the following sessions:

  • How local authorities can use the web and social networks to engage citizens and communities
  • Case studies of good practice use of emerging technology to engage by those involved in local government
  • How to develop a digital engagement strategy for your work
  • Choosing the right tools and approach to meet your objectives
  • Getting around organisational barriers to implementing your plan
  • Further support

As well as the training on the day, attendees will benefit from post-event support and learning. This includes exclusive access to a follow-up web conference and an online support forum.

Click here to book your place.

AGENDA

9.30am: Registration

10.00am: Introductions and housekeeping

10.15am What is digital engagement, and why is it important?

* The background to digital engagemen
* The opportunities it offers for local government

10.45am: Introducing the digital engagement toolkit

* What are the key tools?
* How have they been used across the public sector

11:15am: The importance of a strategic approach

* Why having a strategic approach to social media activity matters
* The best way to balance strategy and experimentation

11.30am: Coffee break

11.45pm: Strategy development workshop – writing your own digital engagement strategy

* Objectives
* Implementation
* Evaluation
* Risk management

1.00pm: Lunch break

1.45pm: Overcoming barriers

* What are the blockers in many organisations for getting social media activity going?
* How to manage them

2.15pm: Planning a social media campaign exercise

* Group exercise to design effective social media projects, using the right tools and involving the right people

3.45pm: Coffee break

3.55pm: Social media question time

* An opportunity to ask questions of the group and facilitator to work out issues in more depth

4.25pm: Close and next steps

* Further online support: webinars and forum

4.30pm: Workshop ends

Delegate Costs : If you book your place before 19th August, you receive the benefit of an early bird discount, so don’t delay!

Early bird price – £200 + VAT
Standard price – £250 + VAT

Address:
CCT Venues Smithfield
2 East Poultry Avenue
London
EC1A 4PT
Map and Directions

Start Time: 9:30 am
End Time: 4:30 pm

Click here to book your place.

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