An online notebook
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An online notebook
In digitally mature organisations we are used to seeing strong communities of engaged, self-selecting members gathered around a shared purpose beyond that of their day to day jobs. Organisational communities thrive because they add an extra dimension to the organisational…
I’ve started up a new email newsletter, called Digital Digest. If you would like to sign up, just visit digest.digital. If you’d like to have a look at the sort of thing you’ll be receiving, the first issue is on…
The Ad Hoc Government Digital Services Playbook compiles what we’ve learned from four years of delivering digital services for government clients. Our playbook builds on and extends the Digital Services Playbook by the United States Digital Service. The USDS playbook…
This tool is designed to help you make an honest assessment of how advanced your organisation is at dealing with data. You can compare your assessment with others from your own organisation, and from around the country. Original:
Digital technology, coupled with design approaches, can help third sector organisations expand the reach of existing services, sense and respond to new needs as they emerge, and achieve more for less. Original:
Transforming an organisation is fundamentally about working with people to help them do new things and work in new ways. There’s a whole industry built on workplace training with courses, curricula and training providers to fit almost any skills gap.…
Although digital technologies are a powerful way to change a service, what really matters is the method with which change is done: user research, UX design, agile working, co-design, and solving problems in experimental ways. We now want to apply…
“I think we have to accept that there’s going to be legacy stuff out there, and there’s going to be unsupported systems. So it would be better to accept that we’ve got that and come up with strategies for how…
Due to time constraints, many Local Government Service leads are inevitably ‘heads down’ and perhaps overwhelmed by the variety of technology on offer. It can be hard to team up with neighbouring boroughs because that adds complexity and may slow…
‘A platform is when the economic value of everybody that uses it, exceeds the value of the company that creates it. Then it’s a platform.’ Original: