Although digital technologies are a powerful way to change a service, what really matters is the method with which change is done: user research, UX design, agile working, co-design, and solving problems in experimental ways. We now want to apply those methods to a wider set of problems, not all involving digital tech.
Original: https://wearecitizensadvice.org.uk/to-take-the-next-step-on-digital-we-dropped-the-word-digital-14b09ec2f25f