Friday, 8 February, 2008

On blog comments

How do you track the conversations that go on in comments around the blogosphere? It’s easy enough to know what the actual blogs themselves are doing, after all – we have our feed readers, Google’s blog search and technorati. We have trackbacks and pings to let us know when people are linking to us on their sites. But what about the hidden conversations that are happening in the comments?

There are two angles to this. For example, it annoys me that when I comment on someone else’s blog, I am leaving content there that isn’t aggregated on my blog. I see DavePress as my little hub on the web, from which you can find out what I am doing elsewhere, on Twitter, or del.icio.us, or Flickr. I have a widget on this blog that displays the latest comments here – I’d also like one that displays my latest comments elsewhere.

This might be a fairly selfish thing to want, but the ability to do this has more practical advantages too. If we want people, whether public servants or those working for private enterprises, to engage with bloggers and to respond to them we really ought to be providing a way for those responses to be easily tracked.

Likewise, when a discussion is going on around an issue, with lots of stuff in the comments, how can that be tracked, or even found in the first place? You can subscribe to comment feeds I guess, but if you do that with every blog you’ll end up with twice as many feeds as you have already…

I think this could be a really important issue if we are to start using blogs as consultation mediums.

I suppose one possible answer is that we abandon comments altogether, and instead everyone responds to everyone else via blog entries, linking to the original.  I have read of some bloggers turning off the comments on their site for exactly this reason.

It’s a funny decision to make, actually, whether to start your own post on a subject or whether to respond in the comments. I don’t think I have a hard and fixed rule about it, maybe it just comes down to how much I have to say on a topic.

Does anyone have any ideas on how we can track comment conversations – whether our own or those we are interested in? What could change to make it easier?

#On blog comments

Polling day

DavePress pollEvery day, WordPress and the community around it manages to surprise and delight me more. I have mentioned how it can be used to consult before, specifically by using the amazing CommentPress theme. But you can also create small polls to run on your site too, whether on a page of their own or by running in the sidebar.

This is done using the Democracy plugin, which is really easy to set up and deploy. It allows you to set the options, or give voters the ability to add their own. IP addresses can be logged to stop multiple votes, and you can store an archive of polls on a page.

I am running a quick example on this site asking readers how they access the content on this blog. OK, so it probably isn’t very scientific, but it’s fun, and another great example of the flexibility, and sheer genius, that is WordPress and the people that use it.

#Polling day

barcampukgovweb Developments

barcampukgovwebThe community that formed around the barcamp for uk gov web types (hence the name) has been working hard to start developing idea and connections that can start to have a real beneficial effect on the way that public services are using the web as a medium for communication and collaboration.

One of the ways this is working is through the Google Group, which is seeing some interesting discussions and some germs of top quality ideas are starting to emerge.

The trick is to capture these ideas and the various links and put them in a space where collaboration can start to happen. This can now be achieved using the GovHack wiki, set up by Adam McGreggor. A section for projects has been created, and once the discussions on the mailing list reach a point where it’s appropriate to do so, a page is created on the wiki to allow the ‘work’ to begin.

So, things are moving gradually, but at least they are moving. Mini-meets, like yesterday’s in a cafe at the House of Fraser store in Victoria, London, can only help as ideas are bandied about and possible solutions demonstrated. We need to ensure, though, that as much is documented as possible, so those that can’t engage face-to-face can still use the mailing list and the wiki to get involved.

I think it’s amazing that this is taking off in the way it has – fine, it’s incremental and evolutionary rather than there being any massive quick developments – but hey! maybe that’s just the British way. And there’s nowt wrong with that.

#barcampukgovweb Developments

Thursday, 7 February, 2008

WordPress is a platform

WordPressSimon Dickson points to a new theme that turns WordPress into a Customer Relationship Management (CRM) tool. This confirms to me something that I have been thinking for a while that WordPress is no longer a blogging system, nor a content management system, but actually a platform upon which applications can be built.

Let’s take the evidence:

  • CommentPress turns WordPress into a super consultation platform by allowing readers to comment paragraph by paragraph on documents presented as posts on the blog
  • Prologue turns WordPress into a Twitter clone, allowing users to post very short messages as a cool way of keeping people in touch with one another. If you want to engage with Twitter-lke technology then this is a great way of being able to do it on your own terms
  • Now WPContactManager, as I mentioned above, turns WordPress into a CRM.

This is the advantage of open source software, of course, that because people have access to the innards of the system, they can understand how it works and put it to innovative uses. Of course, the flexibility of WordPress certainly helps, with themes and plugins being used to achieve much of these innovations.

It will be interesting to see what other applications based on WP start to emerge.

#WordPress is a platform

Redesigning DavePress

I have been wanting to give this blog a redesign almost ever since I started it. For some reason I just haven’t taken to the Mandigo theme I was using – a bit dark, maybe? I do think that darker themes are less forgiving of some of the clutter that we bloggers like to fill our sidebars with.

So, I have settled on PopBlue, by Bob, which is a much lighter theme and hopefully the single sidebar will focus attention on the content rather than the widgets and other crud. I ‘designed’ a quick logo, using an icon from the free Crystal Clear set and a bit of text.

Couple of jobs to get done though, including:

  •  Sorting out the CSS for images so that text floats nicely  around them in posts (any help gratefully received…)
  • Making blockquotes stand out a bit more
  • Replacing the standard search bar with my Google CSE one

So, there is plenty to be done…

#Redesigning DavePress

Wednesday, 6 February, 2008

Social Media Risks

One thing that came out of the recent barcamp for UK government types is that as much as those who really dig this stuff do their best to champion its use wherever possible, it really comes down to how senior managers feel about it.

The issue, of course, is one of risk. Doing anything different is inherently risky, and when that something different is directly engaging with people through an online conversational medium, then it’s even riskier. I don’t think we social media enthusiasts should ignore the fact (and it is, I think, a fact) that there are some really quite persuasive arguments as to why government, or indeed any organisation, shouldn’t go near this stuff.

Shel Holtz has come up with five common reasons why organisations won’t risk social media:

#1 – IT won’t let us

IT doesn’t want to spend the time or money to test social media software on company networks, claiming it can cost tens of thousands of dollars and take up to a year to make sure applications don’t conflict with existing programs. They also resist external hosting, asserting that it puts company data at too much risk. (Makes you wonder how much they care about our 401(k) data, since that’s never housed on internal servers.)

#2 – It will be abused

Employees will say inappropriate things. Customers will complain. Bad language will appear on comments. People will insult management. We’ll end up spending time on issues we don’t really think are important. Care to add to the list?

#3 – Management fears loss of control

The company has invested considerable time, effort, and money to craft a brand image that will be completely destroyed if we open it up to the masses. Besides, transparency is a bad thing and we don’t need our internal workings on display.

#4 – Legal and regulatory risks

Nobody likes a lawsuit. Besides, the Securities and Exchange Commission will the company if an employee inadvertently makes a forward-looking material statement. Pharmaceutical companies fear the FDA’s punitive powers for promotion of unapproved indications while the financial services industry fears fines from the bodies that regulate their activities.

#5 – We don’t have the time or resources

Communicators are already overworked. Where are they supposed to find the time to do all this new stuff? How can they even stay on top of the ever-shifting social media landscape?

These are all valid points, but that doesn’t mean there aren’t convincing counter-arguments, or mitigating actions that can be made to minimise them. In a future post I will cover what we can do to convince people that these are issues that can be overcome.

#Social Media Risks

Digital Curator

One of the interesting discussions at yesterday’s focus group meeting at Ruralnet was around the idea that by aggregating all the content that’s out there on rural issues, Ruralnet might end up overloading people with information. In other words, no matter how well tagged and categorised content is, an awful lot of people just don’t have the skills or the experience to deal with a huge amount of information.

What sort of skills are required? Some are:

  • The ability to scan web pages and articles to check for relevance/interest
  • The use of RSS to subscribe to content you are interested in
  • Using tags to further break down content to identify the stuff you really want
  • Using tools like social bookmarking to clip content to read/use later

Steve Rubel has written an interesting post today, entitled ‘The Digital Curator in Your Future‘:

The call of the curator requires people who are selfless and willing to act as sherpas and guides. They’re identifiable subject matter experts who dive through mountains of digital information and distill it down to its most relevant, essential parts. Digital Curators are the future of online content. Brands, media companies and dedicated individuals can all become curators. Further, they don’t even need to create their own content, just as a museum curator rarely hangs his/her own work next to a Da Vinci. They do, however, need to be subject matter experts.

The point here is that the tools are not enough. Google Reader, Del.icio.us etc already exist and can be used to manage and view information. But the need is there for a guiding human hand, someone used to dealing with large amounts of information and with the ability to be able to spot at a glance what is useful, and to whom.

This is yet another facet of the role that is emerging, including the community facilitators that Steve Dale has written about, and the online community organiser that Seth Godin has discussed. Bring in other elements: Steve Bridger‘s buzz director, David Wilcox‘s institutional hacker, Nancy White‘s community technology steward.

Slowly there is a job description building up for a role which is needed within every organisation – the only issue is, do they know it yet?

#Digital Curator

Tuesday, 5 February, 2008

Video upload weirdness

I have been trying to upload the screencast I did for Pageflakes onto blip.tv and YouTube so it’s a bit easier for people to access. Trouble is, I’m not having much luck with it.

My screencasting package, BBFlashback, has produced a 60-odd mb WMV file (am back on the Windows machine for this job, folks) and everytime I try to upload it to a video sharing service, the resultant video doesn’t move – my dulcet tones work their way through producing a public Pageflake page, but the screen just shows the original image from the start of the clip. Then, when the audio stops, the video starts moving.

Is there something I am doing wrong here, chaps?

#Video upload weirdness

Monday, 4 February, 2008

links for 2008-02-04

#links for 2008-02-04

Two point oh? Or zero?

The BBC are coming up with guidance on how staff should pronounce the phrase “Web 2.0”. Is it, for example:

  • Web two point oh
  • Web two point zero
  • Web two dot oh
  • Web two
  • etc etc etc…

I have always been a two point oh kinda guy myself, which puts me in line with most folk. I do think there is a nice simplicity to just web two,  but it misses the essential nerdiness of the extra version number, redundant as it may be.

What’s your preferred pronunciation?

#Two point oh? Or zero?

What NetNewsWire needs to learn from FeedDemon

FeedDemonOn my Vista-running laptop, I had FeedDemon installed, a super desktop based RSS aggregator. I’ve always been more comfortable using this type of app as opposed to a web based solution like Google Reader or Bloglines. When I don’t have my laptop with me and I need to use a public PC or a mobile device, I can still use the NewsGator onlie service, which syncs up with FeedDemon so I don’t end up having to read stuff twice.

NetNewsWireWhen I got my MacBook, then, it was an obvious choice to download NetNewsWire, NewsGator’s desktop app for the Mac. I hoped it would be the equivalent of FeedDemon, but sadly it isn’t, for me. This is surprising, because both products are developed by the same community, and I would have thought that some of the innovations of FeedDemon would have filtered through to the Mac app.

Here are some things I’d really like to see added to NetNewsWire, that are already in place in FeedDemon:

  • The ability to hide subscriptions with no new items: FeedDemon let’s me ensure that the only feeds that appear in view are those with something new to read. I can’t find this option in NetNewsWire, and it means I have to scroll through loads of empty feeds to get to the new stuff
  • Newspapers: these are the different ways you can display feeds. For example, the way you look at a Flickr photostream feed is different from a standard text based blog. FeedDemon lets you set just how you want stuff presented. NetNewsWire, as far as I can tell, doesn’t
  • Panic button: OK, so this is a very new feature to FeedDemon, but it’s super useful. If you have a huge backlog of feeds, the panic button lets you mark a certain amount of them read, leaving you with the current stuff. NetNewsWire needs this!
  • Attention reports: FeedDemon provides you with loads of stats about what items and feeds you pay the most attention too. Useful stuff. Can’t find it in NetNewsWire

Any other NetNewsWire users out there? How do you find it in comparison to other apps?

#What NetNewsWire needs to learn from FeedDemon

My PageRank is 0!

PageRank 0Now, this is depressing news. Brace yourselves.

I downloaded and installed the Google toolbar this evening, just so I could check the PageRank of my site. Yeah, I know there are third party sites out there that do the same job, but I wanted the information from the horse’s mouth, as it were.

I wish I hadn’t bothered.

My PageRank is zero! Nought! Nil! Nothing! Nada! Zilch! You get the picture.

(For those that are unaware, PageRank is the system by which Google decides the priority of sites turning up in search results. It’s passed on by linking: getting linked to by a site with a high PageRank score can dramatically increase your own, thus netting you some serious search engine visability. As always, if you want to know more, Wikipedia is your friend.)

I really don’t understand how this can be. I mean, I am not expecting anything too dramatic, but a solid 4 surely wouldn’t have been out of the question? I even have the Google Sitemaps plugin installed, and everything!

It’s not like I don’t appear in Google at all anyway – as this search shows. So maybe there’s an argument that who cares?

The trouble is that I do.

#My PageRank is 0!

Editing text on a Mac

MacJohn Naughton had a request from a friend for an alternative to MS Word on a Mac. John pointed him in the direction of TextEdit (Windows users, think WordPad), which comes built into OSX. One issue with this was the lack of a wordcount function, which was soon sorted by an extra little bit of software.

I’ve been doing some digging into Mac word processing, and here are some other options:

  • AbiWord – standalone wysiwyg word processor
  • NeoOffice – Mac friendly port of…
  • OpenOffice – the open source MS Office challenger
  • TextWrangler – for pure text editing, no frills or fancy fonts!

Incidentally, I also came across this page, which might prove useful.

#Editing text on a Mac

Sunday, 3 February, 2008

Anonymous contributions

Jeremy Gould – barcamp impresario, Ministry of Justice web dude and blogger – raises the issue of anonymous contributions, both within blogs and comments on other blogs:

I was thinking about this last week when I came across a new blog by a civil servant who chooses not declare their identity. Its entertaining and a pretty accurate description of life inside a Whitehall department. But two problems come to mind:

  1. It will be too easy to say something inappropriate on the basis that no one knows who you are, and
  2. If the blog gains traction you can bet your bottom dollar that people will do their best to work out who it is – and eventually they will, causing problems for the author.

Interesting stuff, as this issue has been raised by quite a few people I have talked to about my plans for an online collaborative social network for the information authority. People say they would like to be able to post on the communities anonymously, in case their bosses are lurking, presumably, about stuff they wouldn’t like to be associated with their names.

I’m against it, and I will push for there to be no anonymous functionality in the new platform. There are several reasons for this, on top of those Jeremy identifies:

  • It gives an excuse for a potentially valid point to be ignored. It could be perceived, for example, that if the person contributing the idea is ashamed to be associated with it, then why should it be pursued?
  • The social graph is based on identity. The way social networks work is because we know and trust who people are. Anonymity takes that away.
  • Anonymous posting removes the responsibility for your actions – having stuff posted with your name next to it will make you think twice before posting
  • The need for anonymity is almost certainly a symptom of some wider problem which really ought to be addressed – why the fear in speaking out?

I found this article by Ben Macintyre in The Times interesting:

People behave badly when they think they are invisible. Masked balls were an opportunity for licentious behaviour in a buttoned-down society because (supposedly) no one knew who was who. People who would not dream of being rude in day-to-day transactions feel no such constraints behind the wheel, because the four walls of the car offer the illusion of anonymity; in my experience, drivers with tinted windows are far more aggressive than those without.

Bearing all this in mind, my view is not to provide the ability for people to post anything anonymously. Instead, make it clear how you can be contacted through the back channel, maybe an email or phone call, for ideas which a person might want to have aired but not attributed to them. It might be important to get information out, in which case quote an anonymous source, but make the it the exception rather than the rule.

#Anonymous contributions

Saturday, 2 February, 2008

Friday, 1 February, 2008

For Immediate Release

FIRFor Immediate Release is one of my favourite podcasts, which has Shel Holtz, Neville Hobson and a host of other contributors talking social media, web 2.0 and how it affects public relations and business communications. It’s good stuff.

Yesterday, Neville needed someone to step in to fill a few minutes, so I stepped up to the plate and spoke about barcampukgovweb. Neville has been very sweet and praised my efforts, but I think he might just be trying to make me feel better 🙂 Seriously, though, it was real honour to be a part of the show.

Anyway, you can download the episode here. I come in at about 16 minutes. I’d really like some feedback, as online audio is something I would like to do more of in the future. In other words, see this as your chance to stop me.

#For Immediate Release