The phrase DDAT – standing for digital, design and technology – has become a commonly adopted bit of industry jargon in government circles, to describe the work that people do in this thing we call digital.
However, I find it just doesn’t quite work for me, and I think it is because of the use of the word digital within it. I think in the definition, digital is meant to cover things like user centredness, service design, digital culture and so on – but this isn’t terribly clear.
So, I have found myself on occasion instead referring to digital: design, data and technology. I’ve never abbreviated it, but I suppose that if I did it would be D:DDAT.
For me, D:DDAT gets across the idea that ‘digital’ encompasses the use of design, data and technology rather than being separate from the latter two.
This hardly matters in the grand scheme of things, but I thought it worth sharing! 🤷♂️
The Local Digital and Cyber teams are going to be making some exciting changes over the next few months, backed by multi-year funding to the tune of £85 million.
We’re developing an enhanced approach that will allow us to support the local government sector to achieve even more brilliant things, as well as fix the core problems.
Today we have announced our ambitious new Digital Strategy. It aims to provide residents, businesses and partners with an overview of our digital ambitions for the borough, based on three broad pillars: Digital Communities, Digital Place and Digital Council.
The Tacit community of practice kick-off canvas helps get your community started or reset using a canvas framework that guides you through six questions… It has been available for a couple of years on my company website as a printable pdf, and I have recently turned it into a Miro board template, which anyone can use.
Despite politicians’ grand ambitions for DDaT since at least 1996, it’s had relatively little impact on radical government renewal and reform. Yet the political ambition has remained fairly constant during these 26 years: to ensure users are the focus, not providers; to design services more closely around people’s needs and lives; and to deliver more effective, and higher quality public services.
These two quick lateral thinking icebreaker games will help participants flex their creative thinking muscles before jumping into your workshops. I love that they help get people checked into the session and open up new ways of thinking, particularly good if you want creativity in your workshop.
While companies large and small have made considerable gains in building a scalable and sustainable architecture, we’re left with the uncomfortable questions: is what we’re doing truly providing value? Do we really know who our users are and understand their needs? If so, can they generate insights in a fast and reliable way? As long as users don’t complain and pipelines don’t fail, does that mean all is well? For all our investment in data, are we seeing the return?
As we enter this new phase, I am keen that we now move away from being seen as just an IT provider to the rest of the council to one where we can start to work more collaboratively in partnership with our service leads so that we prioritise, manage our demand, design and shape and build great digital services together; a place where we cultivate and nurture an environment of working in the open; grow our digital talent and become centres of excellence of good practice across our various digital and technology disciplines.
Today we’re sharing the first of our new user research templates and guides. We designed these for teams working within the council, and they can easily be adapted for teams working in other councils. You’ll find these on GitHub. Download them, make them your own, and let us know if we can make them even better.
Am really chuffed to be a part of this project, funded by the team at DLUHC, to see how portable the in-house developed revenues and benefits system from Sedgemoor council is. We will also be looking at the licensing and governance model for making the system potentially open source – potentially a revolutionary move.
What’s also nice is that the project needed a home for its blog, and in an, er, semi-professional capacity, I was able to knock something up on LocalGov Blogs, along with the free version of the Blocksy theme.
As always when I run into WordPress issues, Steph Gray is on hand to help me. Thanks buddy!
For what it’s worth, my instinct is that the NHS might be the place that leads (by doing) the settler phase over the next 10-years. Showing by doing. The work of the last 2-years during the pandemic, the recent restructuring, and some conversations with people leading this work all make it sound like they’re explicitly investing in the work of the settler phase. Looking closer to my old home, the Office of the Public Guardian is doing this at a smaller scale.
In 2017, I was asked to ‘make digital happen’ at the council. Digital is such a broad agenda and needs to permeate everything we do and think about in the organisation. Although the ICT function in the council initiated ‘digital’, I didn’t want technology to be the focus of the change activity.
Two opportunities presented themselves in different service areas when we were about to experiment with service design. We engaged FutureGov, who worked alongside service leads, ICT business analysts, content designers and application support officers, exposing them to user-centred design and working in multi-disciplinary teams.
I’m always looking out for good examples of teams working in the open, and this WRA team are doing everything right. If you want to write good weeknotes about a digital project, just do what this team are doing, and you’ll be doing a great a job.
The important thing to pass on from our experience is that change doesn’t happen overnight. Patience and conviction of cause will help solve one problem at a time. You need to forge alliances and earn trust that will help change to happen.
Today is International Women’s Day. So, we asked a few of the women working in technology at Made Tech to share insights about equality and working in the industry, including how they’d change the tech industry for the better. Here’s what they said…
Eddie Copeland off of LOTI and I recorded a bunch of videos just after Christmas, aimed at senior-ish folk in councils who want to get up to speed on all things digital, data and technology.
I’m really pleased to be able to say that since last week, I have been working at Made Tech!
For the last decade or so I have been working with local government to modernise the way things get done: from early experiments with social media, to improving the user experience on websites, to getting to grips with the back office IT and all that entails.
Sometimes I have worked directly in councils, in Head of Service roles at places like Adur & Worthing or Croydon; sometimes as an interim, such as at Horsham or Reading. Just recently I have been a freelance consultant, working across a number of local authorities.
What I haven’t done before is work for a company that can support public sector change and modernisation at scale. Being a freelancer is all well and good, but there was only ever one of me and my own skill set has its limitations.
Joining Made Tech gives me the opportunity to keep talking to local government about how it can make best use of digital design, data and technology; only with the backing of an incredibly strong team of designers and technologists to actually make things happen.
What’s more, the cultural fit with the company is a perfect one. The commitment to capability building by sharing knowledge and experience and up-skilling client teams really speaks to me.
There are a whole bunch of people I have known and respected for a long time at Made Tech. Getting to spend time with Glen, Lorna, David, Matt, Emma, and others is going to be a fab experience. The new people I am meeting are also an incredible lot, and I am really excited about what we can make happen together.
I need to figure out what I am going to do with the SensibleTech website in the future, but for now it’ll stay where it is and the content won’t be disappearing. I dare say, though, that I will be blogging a bit more here than previously, as well as appearing now and then on more official channels.
If anyone in my network is interested in how Made Tech could help them make things better, please do get in touch.
The workshop that Lizzie and I delivered went down pretty well, I think. You can find out for yourself by watching it back.
It’s a quick canter through different methods of undertaking user research, aimed at those new to the whole idea. I think user research is a super-important thing for digital teams to get involved with as quickly as possible, because it’s a cultural game changer. If you want to be more user-centric in your work, there’s no better way of doing it than actually speaking to, and understanding, your users.
One of the elements of the Loosemore definition of digital that doesn’t get as much coverage as the rest is the bit about business, or operating, models. That’s probably because it’s really hard.
I think it is fair to say that this really is just the start of this conversation, but I really hope that folk can take inspiration from what Eddie shares in terms of thinking about how certain services could be completely transformed from the ground up.
As I explained in this post, it isn’t always going to be possible to be truly transformative, and sometimes less ambitious approaches are more suitable. But I think every council needs to have this kind of thinking in their lockers, ready to take the opportunities as they arise.
User research is one of the most important stages of any successful digital project. However it often gets missed, and that’s often because people just aren’t used to doing it.
Involving service users in research and testing is a big cultural change for organisations, and takes a fair bit of confidence to start doing for the first time.
In this workshop, Lizzie Bruce from Cake Consultancy joins me to introduce common user research methods, as well as some less well known ones.
We will also talk through how to arrange user research sessions for the first time – where to host them, how to recruit users, how to record sessions and turn them into actionable insights.
At the end of the workshop you will feel more confident about:
Including user research activities as part of your digital project
Choosing the best user research methods to meet your objectives
Setting up your user research sessions, in terms of location, equipment and practicalities
