I like scrutiny – it was one of my first jobs in local government to help the process at a smallish borough council. The CfPS does a great job of supporting good practice in the area, and recently this is taking the form of providing advice and guidance around using online methods to engage people with the process.
Cannot find server: reconnecting public accountability is a recent publication looking into this area. The blurb says:
The Centre for Public Scrutiny has published a critical analysis of what internet communication technologies might mean for public accountability. Cannot find server looks at themes in public engagement, and democracy to establish whether emerging social media are likely to enhance or hinder accountability. In an environment where too few accounts of this subject matter adopt a critical position a balanced analysis of the issue was needed. By looking at examples (both hypothetical and real) this publication helps the reader to build an understanding of where social media should fit within a broader engagement strategy.
It’s well worth a read, and is a free download (PDF warning).