An online notebook
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An online notebook
It’s been a while since I’ve run a live chat, so it’s probably a good time to do another. As for a topic, I think it would be really interesting to have a look at digital engagement and where things…
When I delivered the Civil Service Learning digital engagement for policymakers course with Steph Gray, Steph put in a really neat slide which explained that different people have different needs from any one engagement exercise. Some people are happy to…
This is a bit of a precursor to my session at CommsCamp on Monday, but also links in with a chat I was having with Stephen Hale yesterday. It strikes me that there is a clear role for community management…
Today my new online course, successful digital engagement, kicks off over at School of Digital. I’m excited, and nervous. I’ve not done something like this before. I’m pretty sure it should work, from my experience working at Learning Pool and all the reading…
Do you need a digital engagement strategy to get it right? Perhaps you don’t, but it can’t not help, surely. Start with a vision. What do we want to achieve? Where do we want to end up? Pick an arbitrary…
One of the key skills (or roles) that I bang on about a lot when I am delivering training to customers is community management. I talk about it a fair bit on this blog too. One of the first things…
A lot of people are unwilling to innovate online because they’re worried it’ll go badly. After all, there’s a story every week in the media about someone ballsing up online in one way or another. It strikes me, from only…
But certainly not any predictions! In the space in which Kind of Digital operates – which means largely working with public sector people in helping them innovate in the way they engage with citizens and communities using technology – I…
I do a fair bit of training on digital engagement to public sector bodies up and down the country and most of the time it means very different things to very different people.
To some, it means running a corporate Twitter account or Facebook page - which, of course, it does.
To others it means teams delivering services making use of digital tools to engage with service users, to improve the quality of the service being provided - which, of course, it does.
To another group, it means bringing social technology into the organisation, to improve the way people work, learn and generally get stuff done - which, of course, it does.
Then there are those to whom it means an approach to consultation on a particular decision, policy, campaign or project - which, of course, it does.
So all of these things, and a fair few others as well, are a part of what digital engagement means. Often the trouble is that they aren't always considered by those looking to implement digital engagement.
Quite excited about this! Affordable, scalable digital engagement training for your whole organisation. Get access to over one hundred instructional videos on how to use digital tools to engage with citizens and communities. From getting started with Twitter and Facebook…
Tuesday 25th October 2011 Feedback from previous Digital Engagement workshop The workshop provided me with a better understanding of the advantages & pitfalls of social media – Tourism Development Officer, Ceredigion County Council The workshop was informative and lent itself well…
A quick note to mention some of the projects Kind of Digital is working on. CiviCrowd This is the name we have given to our WordPress-powered ideas crowdsourcing platform. South Holland District Council are going to be using the service…
As part of the Public Sector Web Network, I’m delighted to announce we will be running an introduction to digital engagement workshop in Wales on 6th September 2011. Facilitated by yours truly, attendees will come away with a full grasp of the…
We’re going to start running occasional live webchats on the subject of online innovation on the Kind of Digital website. They’ll be simple affairs using the CoverItLive system and a bit of Twitter, and all the action will take place…
One of the things that comes out of the training we do is that evaluating online engagement is hard. What’s more, just finding out whether you are doing the right things is tricky too. Looking at other people’s good practice…
When I’m talking at events or to meetings of people within an organisation about the benefits of moving communications and engagement activity online, I often have someone put their hands up and say: I totally get what you are saying,…
I’ve stopped saying it quite so much now, but the four point plan I used to trot out all the time when talking to organisations about their approach to the web was always: Listen Acknowledge Create Share The only reason…
Since moving house back in October, my local government district is South Holland, in south Lincolnshire. I’m no stranger to it – this is where I grew up, before leaving to go to University. It’s good to see the local…
I’ve long considered LinkedIn to be one of the most boring websites in the world, and as I described here, I rarely use it when not prompted to by an email alert demanding my attention. However, the first rule in…
In my recent soul-searching post on where digital engagement is heading next, I mentioned that social media needs to embed itself back into digital work as a whole. This is in part for protection – if ‘playing around with Facebook’…