CDO chat with Ben Unsworth
It’s taken a while to record the second CDO Chat video, but today I finally had the joy of an hour of Ben Unsworth‘s virtual company! Ben has done loads in digital government, including stints at the Home Office and…
Dave Briggs
An online notebook
Dave Briggs
An online notebook
Dave
A CDO chat with Ben Unsworth
It’s taken a while to record the second CDO Chat video, but today I finally had the joy of an hour of Ben Unsworth‘s virtual company! Ben has done loads in digital government, including stints at the Home Office and with…
Legends of Low Code online event
Update 16/7/2021 – here’s a link to the recording of this session. On Tuesday 13 July, between 2pm and 3.30pm I will have the pleasure of chairing a panel session discussing the use of low code platforms in local government.…
Matching user needs with tech capabilities
Something that I have found helps an awful lot is having a simple way to match identified user needs with the technology capabilities needed to meet them. It helps in two main ways: by encouraging people to consider the user…
CDO chat with Kit Collingwood
A few months ago, I recorded this chat with Kit Collingwood, from the Royal Borough of Greenwich, about her work at the council, the new digital strategy she authored, and how she and her team are tackling the many challenges…
Do you need a digital programme?
The mechanics of making digital change happen in an organisation can be really complicated. What works in one place may well not stick in another. It all depends on strategy, structures, politics and personalities. One common approach is to have…
Creating good, simple user stories
User stories are the strongest way you can capture requirements for your digital service and are another key component in taking a user centric approach to design. Rather than the old way of doing things, of producing a specification document…
Interesting links – 18 Feb 2021
I find interesting things to read, bookmark them, save a chunk of text as a quote, and then occasionally copy and paste it all into a blog post, so you don’t have to. Digital Inclusion Toolkit: now live Leeds and…
A CDO chat with Kit Collingwood
As part of an occasional series, here’s a video of a conversation I had today with Kit Collingwood, Deputy Director for Digital and Customer Services at the Royal Borough of Greenwich. Kit shares some great insights and has some really…
Monthnote February 2021
February is a short month, of course, but this one seems to have lasted for ages! Perhaps the impact of lockdown. The month started with snow, and we had a good amount here in south Lincolnshire, enough for Ruth and…