An online notebook
An online notebook
When the policy is broken, the service fails. And when the service fails, trust in the institution providing the service diminishes. More often that not, high-profile breakdowns are seized upon as a failures of technology or implementation. The truth is that policy is often the culprit.
Original: https://medium.com/digitalhks/making-public-policy-in-the-digital-age-1900a248578c
Bezos’ letters make splendid material for a Business School course on Strategy and Communication. A caveat applies, however. Most of the strategies and practices advocated by Amazon’s founder have broad applicability, but a central mystery remains: Bezos himself, his combination of early life experience, intellect, emotional abilities and communication skills. Being Bezos isn’t teachable.
Original: https://mondaynote.com/bezos-a-ceo-who-can-write-2f368ee36599
user’s point of view – from the very beginning of how users become aware the service exists, to the very end of them leaving it. But what makes service design different from just thinking about the user journey, is also the need to design the service from front to back.
Original: http://transformation.blog.nhs.uk/Servicedesign
…we sort of are a legacy of the original spirit of the web, and that’s very much what the Wikimedia Foundation was created to do — to ensure that Wikipedia was preserved as a nonprofit entity, with respect for community governance, and in the public interest and in the public spirit.
Original: https://medium.com/new-york-magazine/there-is-no-public-internet-and-we-are-the-closest-thing-to-it-54aa63adc2e2
Much of the value of commissioning, I believe, is that it is an emerging field — not yet fully formed and devoid of inspiration. Yet there is much commissioning practice and activity out there.
Original: https://medium.com/@antlerboy/what-is-commissioning-c77b5983bc12
Successful digital transformation in the public sector requires a significant shift in mind set from all employees to generate the best possible return for citizens. Councils also need to work together to generate ideas and platforms, which can then be shared across local government.
Original: https://government.diginomica.com/2018/04/23/cdo-scottish-local-government-digital-office-martyn-wallace-creating-shareable-platforms-local-government/
At the end of the day, use the Spotify model as an inspiration for what’s possible when you spend time and attention developing your own operating system — not as a model for what your own system may end up looking like. Design, test, and evolve your own model as inclusively as possible. Don’t do a big-bang change towards a new static target operating model, but instead build the muscle for continuous participatory change.
Original: https://medium.com/the-ready/how-to-build-your-own-spotify-model-dce98025d32f
Great short-ish summary of the rise of aggregating platforms like Google, Facebook and Amazon from the ever-insightful Ben Thompson:
https://youtu.be/KE2w4lO9jSs
There’s loads of great digital transformation nuggets in here, from Coté.
https://speakerdeck.com/cote/digital-transformation-just-means-creating-better-software
A top-tier Android phone can cost upwards of a thousand dollars, and for that money, you’ll get some amazing features. It will have a stellar screen, top-flight camera, gobs of storage, and an absolutely atrocious texting experience.
Original: https://www.theverge.com/platform/amp/2018/4/19/17252486/google-android-messages-chat-rcs-anil-sabharwal-imessage-texting?__twitter_impression=true