LINK: “The wellsprings of UK digital reform part 2 – separating porcine lip enhancement from transformation”

Transformation is a world away from simply polishing the way things are currently done (the “lipstick on pigs” approach – the tired web- and form-based service design ethos of the past few decades, stuck Groundhog Day-like inside the broken silos and reference frames of existing organisational services). Improving our public services relies on the ability to step back and rethink and redesign current public policy by focusing relentlessly and selflessly on improved outcomes, with a profoundly beneficial and positive impact on people and their experience of delivering or receiving public services.

Original: https://ntouk.wordpress.com/2018/06/09/the-wellsprings-of-uk-digital-reform-part-2-separating-porcine-lip-enhancement-from-transformation/

Published by

Dave Briggs

Digital oddbod.