I’ve not heard anyone disagree that this is a good thing. There were many people at the event who were passionate about user centred services and about designing end to end services. Why is user research not given the priority it needs and why do we still continue to pay little attention to it when undertaking transformation activity and service redesign?
Original: https://medium.com/north-east-lincolnshire-digital/what-have-we-learned-from-the-service-design-conference-sd-in-gov-64e4438a2223