Sunday, 8 July, 2012

LocalGovCamp next weekend!

Next Saturday (14th July) sees LocalGovCamp coming back to Birmingham!

It’s a great opportunity for innovators across local government to get together, share problems and come up with solutions. It’s also an honour (and occasional inducer of panic) to be able to put the event together.

I was ably assisted this year by those titans of the local government web world, Si Whitehouse and Dan Slee, who were my eyes and ears in the West Midlands – thanks guys.

With over 100 people signed up, we’re up to capacity now, but there’s a waiting list on the Eventbrite page if you fancy sneaking in last minute if others have to drop out.

Also props to Vicky Sargent at Boilerhouse for designing and organising the printing of the t-shirts.

Many thanks to the excellent sponsors who are helping to make this event happen:

FutureGov

Talk About Local

UKGovCamp

…and of course, Kind of Digital have chucked a few quid into the pot as well.

Am looking forward to seeing everyone next Saturday (and Friday night too – news of curry to come soon…) and those that cannot make it can follow the action on the hashtag #localgovcamp.

#LocalGovCamp next weekend!

Friday, 6 July, 2012

Go off grid but not offline

That nice Mr Briggs has been encouraging me to post some stuff about hardware.

As it happens I’ve been trying out a new piece of ultra-modern hi-tech digital equipment.

No it’s not a MacBook Air, ChromeBook or even one of them new Google tablets.

It is… drum roll… The PowerMonkey Extreme.

Which is basically a back-up battery.

Photo of a Power Monkey battery charging

Bear with me.

The use case for this bit of kit is for situations when you find yourself some distance from a power supply and need to charge your device.

Now I know what you’re thinking. You’re thinking: how often does that happen in this modern age? And the answer is: surprisingly often. For example on a train journey from Hereford to Sunderland (it happens) you will be six hours without an onboard power supply and because of the patchy mobile signals your tablet and mobile phone will be exhausting themselves screaming at non-existent cell stations. Even a day in London can be frustrating when every Starbucks you pop into is full of Apple-heads sucking lattes and hogging the 240volts.

Of course other backup power supplies are available. The Power Monkey was attractive because it is capable of delivering the 5v 2.1 Amps necessary to charge an iPad or Galaxy Tab. The Extreme bit seems to refer to its general resilience, waterproofness and separate solar panels.

The battery itself is pleasingly compact. It can be charged from the mains. This takes a reassuringly long time. It seems to hold two & a bit charges for my tablet and a large number of charges for my LG mobile. It can charge both devices simultaneously. It charges around as fast as the mains.

I’ve tested the device completely off grid (a week in a sailing boat and camping in the rain).

A stream leads to a misty estuary

The solar panels are slow to charge in the rain and I did have to ration my device use to conserve battery. That said it beats all other options and will now join my short list of never travel without items.

I’ve also used it on a variety of day trips. Such as a 13hr visit to London yesterday. When I start a meeting I can pop my devices on charge and use them with confidence in the gaps. The solar panels are less useful while travelling on the underground of course.

It seems to me that it would also be a useful piece of resilience kit for public information officers and other people who might want to keep their mobile devices working in a power failure or while temporarily off-grid.

#Go off grid but not offline

Wednesday, 4 July, 2012

We need to talk about the Knowledge Hub

Or at least, about where people in public service can go to share ideas, ask questions and promote good practice.

Back in the summer of 2006, when I was working as a lowly Risk Management Officer (yes, you read that right) at a county council, I joined the nascent Communities of Practice platform, which was being developed by Steve Dale at the then Improvement and Development Agency.

I thought it was fantastic, and joined in with some gusto – so much so in fact that I did attract a little criticism from colleagues who thought – probably quite rightly – that I ought to have been concentrating on the day job.

One of the first things I did was to launch the Social Media and Online Collaboration community, which I ran until my circumstances changed and Ingrid took over. Under Ingrid’s watchful eye, the community grew into one of the biggest and most popular on the platform.

Over time though it became clear that the CoP platform wasn’t keeping up with the technological times: the interface was a little clunky and a few things didn’t really make sense in an age of hyper-sharing on Facebook and Twitter.

So the Knowledge Hub was born, to take things forward. Only, I’m not sure it has.

I’m not wanting to bash the hard work that people have put in. All I will do is describe my experience – that people aren’t using the Knowledge Hub, and activity appears to be way down compared to the CoPs.

On the rare occasions I log in, I find the site incredibly, almost unusably, slow – and the interface hard to find my way around. I mean, I spend my life on the internet, and I just don’t really know what I am meant to do on the Knowledge Hub.

I’ve been wanting to raise this topic for a while, but what made me do it was receiving a request for information on Twitter by a local government person.

I don’t mind it when this happens. In fact it’s rather nice, as it means people remember who I am, and I get a chance to be helpful. As the owner of a small business, I get that this sort of thing can be a useful marketing tool.

But I do think to myself that there really ought to be a place where good practice, case studies, stories, examples, discussions and helpful chat can take place.

Surely that should be the Knowledge Hub? But as I mention, it isn’t: hardly anyone is on there and people are using tools like Twitter to try and track down the information they need.

So what’s the answer? Given the investment so far, and the organisational backing of the Knowledge Hub, that platform ought to be the future of knowledge sharing and collaboration in the sector.

I’m sure there are a few tweaks on the technology, user interface and community engagement side that could push things forward massively on there, before the goodwill earned by the previous system is used up.

The other option is for something else to emerge to take its place. With a little time and energy, I’ve no doubt someone – maybe even me – could put the tech in place to make it happen. But the time and resources needed to engage an entire sector are huge – and if the LGA are struggling I dread to think what sort of a hash someone like me would make of it.

What are your views? Do you use the Knowledge Hub? How does it compare to the CoPs? Where do you go for your innovation knowledge, stories and chat?

Where do we go next?

#We need to talk about the Knowledge Hub

Online PR – join in or be left behind

Helen Coen is currently online community manager for the RSPCA, the UK’s leading animal welfare charity. Previously she has been a senior RSPCA press officer and award-winning journalist. She is also Dave’s sister.

I admit it: I wasn’t always that interested in the internet and social media.

In all honesty I was a tad old-school – I’d started out as a newspaper journalist before the internet really took off, and before social media became mainstream.

I just didn’t quite get it.

As far as I was concerned print and broadcast media were very important and social networks and blogs were something ‘other’ and a bit of a mystery.

Luckily I had a hunch that I needed to get with the times (and keep up with my brother!) and learned through courses, conferences and trial and error.

As my knowledge and experience increased I realised that online is where people are now and how wonderful – and important – online and the communities that form there really are.

It was natural to feel that communicating online – and directly with the public rather than via journalists – was a risky business. After all, I was responsible for protecting the RSPCA’s reputation.

It’s a common fear that by having an online presence you’re making it easier for the general public to slate you whether you deserve it or not.

To some extent this is true. But people will say negative things about you online whether you’re there or not.

At least if you’re easily contactable and listening to the conversation you have a chance of putting things right or setting the record straight.

There’s no getting away from it, entering the digital world does involve risk and not a small amount of time and money. But there is no doubt in my mind that not getting involved is a huge opportunity missed – and frankly not an option.

I’ve found that communicating online is an essential way of building relationships direct with key influencers – whether it’s through working with bloggers and forums or building your own online community.

The most rewarding and worthwhile element of my online work so far has been talking with bloggers.

I’ve been blown away by how hard bloggers work – mostly in their ‘spare’ time – to make sure their content is genuine, engaging and well written, and also by their brilliant help spreading the word to the right people.

A handful of bloggers I’ve contacted have said that it’s not a cause they can support or agree with, or they already support their quota of charities.

But (approached in the right way) most are happy to do what they can to help, have a vital part to play and are a pleasure to work with.

Okay, not all bloggers have a huge readership, but small, carefully chosen blogs have massive influence on the people that matter – and don’t forget that newspaper articles (and content on news sites) are here today, gone tomorrow – blog posts stick around for years.

Twitter: @HelenRSPCA

http://www.huffingtonpost.co.uk/helen-coen/

#Online PR – join in or be left behind

Tuesday, 3 July, 2012

Digital democracy: some quick and easy ideas

Following up on my earlier post on tweeting meetings, here are a bunch of quick, easy – and probably free – ideas for getting started with digital engagement.

I put them together for a conference talk today on how local councils – parishes and towns – can use digital communications, along with more traditional approaches, to reach and engage with more people. The conference was a joint effort by the Norfolk Association of Local Councils and the Society for Local Council Clerks.

The point I was trying to get across is that there are some small actions you can try with minimal risk, need for knowledge, cost and so on – but which could have a really positive impact on participation levels.

The list includes:

  1. Tweet a meeting
  2. Start an email newsletter
  3. Map your parish
  4. Ask for ideas
  5. Verify a decision
  6. Run a web chat
  7. Hold a Skype surgery
  8. Become your local area’s online hub

The slides are embedded below, or you can download a PDF if you’d rather.

[slideshare id=13529693&doc=norfolk-alc-july2012-120703120837-phpapp01]

#Digital democracy: some quick and easy ideas

Digital democracy: tweeting meetings

I’m giving a talk today at a conference in Norwich for parish and town councils and one of the things I want to do is just to share some really simple ideas on how councils could get some online interactivity going.

One of those ideas was to tweet meetings. I asked my network on Twitter for examples, and was deluged!

I’ve used Storify to collect them all together, and have embedded it at the bottom of this post. Storify seems a great way of dragging tweets (and other media) together – ideal indeed for covering meetings!

It seems like there are different approaches being taken, mainly around who does the actual tweeting. Is it council officers? Councillors themselves? Journalists? Citizens?

Have a read through and see what you think.

http://storify.com/davebriggs/tweeting-meetings

#Digital democracy: tweeting meetings

Monday, 2 July, 2012

Friday, 29 June, 2012

Link roundup

I find this stuff so you don’t have to:

#Link roundup

Wednesday, 27 June, 2012

Goodbye, We Love Local Government

We Love Local Government, an anonymously written group blog by a bunch of people working in the sector, has closed its doors. How sad!

It was a great resource, providing support, advice and amusement for all those working for councils during an incredibly difficult time.

Those behind it have decided to move onto other things, which is fine – they’ve done their bit!

Hopefully what they have done is to further advance the cause of blogging in the public sector in the UK. That simple act of publishing stories, ideas, experiences, views and opinions is still incredibly powerful, and yet one that still isn’t being effectively used at scale.

My hope is that some of those who followed We Love Local Government now start their own blogs, writing about what they do, why they do it and how it’s changing – developing the support network and adding to the conversation.

It’s my hope that they choose to do so publicly, under their own names too. I understand why WLLG was anonymous, but I passionately believe that being open about your identity as a blogger is best in the long term.

In the meantime, there are loads of people blogging about public service issues, and many of them are aggregated at Public Sector Blogs. Go take a look.

#Goodbye, We Love Local Government

Thursday, 21 June, 2012

Link roundup

I find this stuff so you don’t have to:

#Link roundup

Tuesday, 19 June, 2012

ifttt – an absurdly useful little tool

If this…then that (commonly known as ifttt) is a ridiculously brilliant little thing.

It allows you to set automated tasks based on your activities online – and is as easy to use as clicking a few buttons – no complicated wrangling with the likes of Yahoo! Pipes here.

Here’s an example. You can tell ifttt that when you post a photo on your phone to Instagram, it should copy it across and post it in your Flickr stream too.

Or. you could tell ifttt that when you save a bookmark in Pinboard, it should also create a link post in your Tumblr site.

The ‘recipes’ page on the ifttt site is full of examples of how users are stitching together loads of online services to create something new.

I set something up recently that made me feel a bit better about the photos I share online. I already have my Instagram photos sent to Flickr – and Flickr remains my main online photo archive. So, I added a rule to ifttt to save any photos that appear on Flickr to my Dropbox account.

Of course, Dropbox syncs files automatically with all my computers, so this means I get a local copy of my photos saved, giving a bit more peace of mind.

Now, I’ll admit my use of ifttt is pretty boring. Anyone doing anything more exciting?

#ifttt – an absurdly useful little tool

Wednesday, 13 June, 2012

Link roundup

I find this stuff so you don’t have to:

#Link roundup

Digital visions

I spend a fair bit of time talking to local councils and the like about taking a strategic approach to digital stuff, although usually it is mostly around engagement, and a bit of communications.

It’s important – simply to know what you want to achieve and why. As soon as you have those things figure out then it’s easy to choose the right tools and channels to help you get there.

Taking a strategic approach though doesn’t necessarily mean you need a bit of paper, with ‘strategy’ written on it. Sometimes just having thought about the issues is all you need to do. A quick look on Twitter or Facebook and it’s pretty straightforward to spot those that haven’t even done that!

However, there are times when a bit more of an in depth look at all things digital are required. After all, the bits of an organisation like a local council that are affected by the internet go way beyond just the communications team.

There’s customer services and all the transactional stuff – what commonly gets referred to as channel shift these days. There’s the democratic element, and the policy development process. The way big projects are managed and communicated can be transformed by the web. Every service delivery team could make use of digital channels to deliver that service, or part of it, or at least communications around it.

Given all of this, and the vital strategic role a council plays within a local area, having a digital vision is pretty important. There are several big agendas connected to technology which need to be considered.

What elements are required?

  • channel shift
  • digital engagement
  • mobile
  • publishing / content strategy
  • digital inclusion and broadband roll out
  • open data

I think these are probably best presented as some form of ven diagram, and there is bound to be plenty of overlap in there.

I’ve always like the phrase that ushered in the Government Digital Service – that of ‘digital by default’. The notion not that digital is the only option – but that it is always an option. Quite often when I have been called in to help out with digital side of a project or campaign, it’s been a bit of an add on. Being digital by default means building the online element from the get go – making it an integral part of a service or project.

It also means getting away from one of the flaws of the e-government era – that (necessary) rush to get government services online – which was to do the wrong thing righter. In other words, not rethinking how a service should be delivered in a networked society but just taking a process and sticking it into an online form.

We’re just taking on a project to deliver a comprehensive high level digital strategy for a county council. I’m delighted – it’s the sort of meaty, wide ranging envisioning work which is pretty scarce these days. It also offers a chance to think about what a truly digital local council might look like, and how it might work.

Part of the project will involve running a crowdsourcing exercise on good practice and what the future may hold for local government digital – rather like the effort I made back in 2009 which focused on websites. That’ll launch in a few weeks. In the meantime I’d love to hear from anyone who has been having digital visions in the comments, or by email.

#Digital visions

Friday, 8 June, 2012

Living on a cloud

While despatched on a mission of digital mercy a few weeks ago Mr Briggs (of this parish) and I fell to comparing our computers. Or rather he fell to ridiculing my rather ancient Samsung laptop (seven years old I think, it doesn’t like to process video, original power supply fell apart and it now boasts a rather lovely Maplin back up device). Apple fans do tend to look upon me with fear tinged with pity when I unpack the machine.

I explained to Dave that all I really need is an OS to show me a browser because I live in the cloud. He’s become slightly cloud obsessed lately with visions of Chromebooks floating before his eyes. When he challenged me to write a blog post about my online working I realised that that I’m still not quite there.

The Basics

I do rely heavily on those lovely people at Google. They handle my mail for a start. A huge variety of email addresses are sent into my email account (or collected by GMail from mailboxes) and the system handles them smoothly. I virtually never see any spam and it is rare (though not unheard of) for real mail to get caught in the spam filter. I have a couple of Android devices that sync happily with the big G’s servers and lo: mail wherever I need it.

And I make a lot of use of Google Docs. Or Google Drive as we must now call it (what are they going to call the self-directed cars then?). The word processor meets my day to day needs.

Google Spreadsheets meet my fairly simple requirements perfectly well. There was a time when I demanded much of my spreadsheets but those days are mostly behind me. And for the days when they aren’t I have Google Fusion Tables.

Paying for stuff

Mountain View doesn’t seem to be able to deliver a decent task manager. For this I must turn to the excellent Remember The Milk. It’s idiosyncratic but it is fast, in the cloud and it has a cow logo which is nice.

For presentations I am inexorably drawn to SlideRocket. This is NOT cheap but it does make slideshows look good and its library system is easy to understand and flexible. If, like me, you create a lot of slideshows and then embed them all over the place it is probably worth the money. I guess it must be worth the money or I wouldn’t pay. I wish it cost less money though.

I use Hootsuite to help me manage my extensive social media real estate. I even pay them a little.

Other toys

I do use Dropbox but I haven’t fallen in love with it.

I’m more enthusiastic about Evernote. Especially since its Android app has got so good.

Google Reader is quite annoying but I haven’t found anything better for subscribing to blogs and other sites via their RSS feeds. And it handles my podcasts quite well.

What I still don’t do in the cloud.

Serious document prep. When I have a big report to prepare I will do the grunt work in Google Drive but I’ll apply the final formatting offline in Libre Office because it packs a lot more formatting oomph. And Scribus and InkScape are still my go-to guys for what we used to call DTP.

Stills and video editing. Actually simple edits are now pretty easy to do on things like Picnik (now integrated into Google+ of course). For stills there’s the GIMP for video there’s Kdenlive and for sound Audacity, natch.

When the rain comes

There are two big risks with leaving your stuff lying on random servers scattered around the world:

  • other people might see the data without my permission
  • the data might vanish or be locked away from me

So I fret a quite a bit about security. Google has good tools and I try to keep an eye on account activity, change passwords and use 2-factor authentication and so on. As to people being allowed in without my knowledge. I try not to think about that. This does make moving between machines less than frictionless but it seems to be sensible.

And I regularly take copies of my data and documents out of the internet and hide them in a lovely little Buffalo Terastation where they nestle quietly on a RAID. Google’s Data Liberation Front is a bit marvellous in this regard.

Luckily no-one asks me to do any heavy coding, design or other things that require a sooper-dooper machine. I suppose I could do that on a virtual box but that’s hardly the same.

But the crucial question is, when the old laptop finally gives up the ghost should I buy a shiny Chromebook or just shove Linux on a passing laptop?

#Living on a cloud

Thursday, 7 June, 2012

Link roundup

I find this stuff so you don’t have to:

#Link roundup

Wednesday, 6 June, 2012

Writing an effective tweet

Writing a tweet is easy – after all, what can you get wrong when you only have 140 characters to play with?

Quite a lot, it turns out.

Recently Ben and I did some training at a local authority up in the North-East, and part of it was a quick workshop on writing for the web and for social media. We spent a fair bit of time looking at Twitter as a medium.

We ran an exercise where everyone had a story for which they had to write a tweet to promote it. We went through the process a couple of times, with people rewriting their tweets to improve them, save characters, and that sort of thing.

Here’s some of the learning that emerged:

  1. Make sure it begins with an impactful, information carrying word or two. Tweets may be short, but they still need to grab the attention. Tweets beginning with ‘News’ or ‘Announcement’ are wasting space – we know it;s an announcement, else it wouldn’t be on Twitter!
  2. Use  a URL shortener to save characters – but customise it to make it human readable too, as this adds meaning and can save characters elsewhere
  3. Leave some space for old school retweeters and those who like to add a short comment to a retweet
  4. Formatting on Twitter is limited. Make use of capital letters to add emphasis – but sparingly
  5. Draft tweets and work on them – don’t publish your first go. Instead, go through it a couple of times trimming characters and improving the language
  6. Time your tweets – those posted in the morning tend to get more active attention than later in the day. Also don’t post on the hour – lots of automated systems are set up to do that and you might get drowned out
  7. Don’t be afraid of repeating a tweet so people can pick it up at another time or day – but don’t do it too often
  8. You need to work hard to appear authoritative in a social space so people feel they can trust the information you are providing. Ensure you include concrete facts to reinforce this
  9. A key thing for people getting information from social networks is the idea they are getting something special – use language that enforces the uniqueness of the content they are seeing
  10. Whatever you do, don’t automate this process! There’s nothing worse than those press releases pumped out onto Twitter, with half the tweet filled with “PRESS RELEASE” and then half the title missing on the end… just taking five minutes to think about what you are writing can make a real difference!

If a workshop on best use of social media in your organisation would be helpful – just get in touch! We’d be happy to chat about your requirements and design something that meets your needs.

#Writing an effective tweet

Friday, 1 June, 2012

New Chromebooks – worth the bother?

Google have announced a new model of their Chromebook – the web only laptop that runs their Chrome operating system, which essentially consists of a browser and not much else.

As well as the laptop, there’s now a desktop machine too – which is rather reminiscent of the Mac Mini.

Both look like nice bits of hardware – but just how useful is a computer that only runs web based apps? ReadWriteWeb featured two contrasting views recently – one for, one against.

I’ve never actually seen a Chromebook, and am pretty sure I don’t know anybody that owns one (this in itself is probably telling). I do however have a bit of experience with something similar.

A while ago I blogged about my investment in a Lenovo S205 netbook. After a little while I got bored with it, and decided to replace Windows 7 with Ubuntu as the machine’s operating system. I probably should have been mowing the lawn or something at the time.

Anyway, as part of setting up the machine, I made it boot up Chromium (the open source cousin of Chrome that ships on Linux based systems) automatically, and so I pretty much just use the machine within the web – I don’t run any native programs at all.

The truth is, it’s pretty handy and I reckon I can get 80% of my work done on there. Thanks to Gmail, Google Docs, Evernote, Xero, Basecamp, Google Reader, Tweetdeck, WordPress and so on, I can get an awful lot done within the browser.

The downside comes when I need to do something with an actual file – such as using FTP to get a file online, or formatting a document in Word (Google Docs is fine for bashing in text and sharing notes, but not so good for well presented documents, I find). Editing images is another example of a common activity that right now isn’t fun to do within the browser.

(The other downside of using the Lenovo as a Chromebook-like device is the slow boot time – unlike the official ones, it doesn’t feature a solid state drive, which enables the Chromebook’s to boot in less than 10 seconds. I have, however, ordered an SSD for the S205, so we’ll see if it makes a difference!)

However, when I think about it, there could well be a role for Chromebook style devices, not necessarily for person use, but maybe within an organisational context. I could imagine a company’s sales team, or a group of field workers, having access to all the apps they need through a browser: email, docs, CRM etc, without any of the clutter of a traditional machine that in their roles they just wouldn’t need.

I’d probably prefer to have an iPad though. What do you think?

#New Chromebooks – worth the bother?

Link roundup

I find this stuff so you don’t have to:

#Link roundup

Wednesday, 30 May, 2012

Reputation: not a goal but a measure

I am not Dave Briggs*.

I’ve been following the #lgcomms12 hashtag this week. This is the label for tweets from the LGComms Academy event in Birmingham. It is much more lively than in previous years I must say and it sounds like they’ve been having a really interesting time.

Richard Stokoe from London Fire Brigade has caused quite a stir. He seems to have been arguing that Councils should not care about their reputation. I’ve put a flavour of the tweets in a Storify. Richard refuses to tweet himself.

It is pretty strong stuff for corporate comms professionals. Managing reputations is what PR professionals do. Already under threat from digital comms, from people “just doing it” within their own organisations they now face one of their own turning on them.

Which is all to the good.

I’m pretty sure that Richard Stokoe does care about the reputation of local government. He ran the LGA news team after all.

But he cares more about looking after people. When I interviewed him about how London Fire Brigade approaches social media he was very clear that it is all about stopping fires.

I agree with that approach, communications activity should be about changing people’s lives. It should be about making sure that the vulnerable know what services they can access, it should be about making sure that everybody makes use of the recycling service, it should be about transforming the way services are delivered.

Though I have concerns about where that narrative takes us. If local authorities cease to care about their reputation locally that could take them into some very dark areas.

Local authorities are important. They intervene very heavily in the lives of the most vulnerable in society and they shape the environment and economy for us all. They regulate things, they balance competing needs and wishes, they hold the ring in communities.

If we don’t trust or respect our local authority it will find it hard to deliver services. It may make people’s lives worse. It will become dragged into conflict and a cycle of failed projects and angry customers.

Local authorities should earn and re-earn trust. They should care about their reputation: not as a goal in itself but as a measure of how well they serve their community.

PR in local government should be a tool by which citizens can drive improvements in the council. It should not be a tool by which citizens can be persuaded their services are better than they are.

*This is my first blog on Kind of Digital’s site. I have my own blog where I write about digital comms and emergencies. The plan is that, as I often help Dave deliver projects and training, I may post on this site from time to time about non-emergency comms stuff. But I guess that depends on how many complaints the Kind of Digital team receives.

#Reputation: not a goal but a measure

Webchat – 12 June 2012 at 11am – on webchats!

A little while ago, we ran some webchats here, and they were pretty popular. Now we have the website sorted, I think it’s a good time to bring them back.

So, on Tuesday 12th June at 11am for an hour we’ll be having a webchat here at kindofdigital.com on the subject of… webchats! Nothing like a bit of meta-discussion to get the juices flowing, I think.

Seriously though, there have been some great examples of organisations using webchats to engage people with a policy discussion or campaign. We’ll hopefully be able to get some people along who have been involved in those and share some good practice.

Register for the webchat here – we’re using CoverItLive as usual (although we’re developing a plugin for WordPress that means we don’t have to rely on third party services in future…).

Look forward to chatting in a couple of weeks’ time!

#Webchat – 12 June 2012 at 11am – on webchats!