Thursday, 22 October, 2009

Government 2010: the blogger panel

Iain Dale, Mick Fealty, Stephen Tall, Craig Elder from the Conservative Party and Adam Parker from Realwire kicked off the blogger session at Government 2010 with five minutes each. Here’s something on each of those! Mick went first:

To state the bleedin’ obvious, there is a sea-change ahead.

Mick observed that, thus far, the Internet has been very poor at generating nuanced, useful thinking or innovation: online consultancy is viewed as a box to tick rather than as something which helps better decisions get made. However, what blogs and social media have done well is quick, light response – agile responses to changing circumstances.

What he’d like to see is a move from ‘closed-source’ to ‘open-source’ analysis of policy. A lot of policy at Westminster level gets made in think-tanks, but that approach is just too expensive to work for local and devolved governments. Furthermore, think-tanks work in seclusion: they have no room for consultation with, or contention from, the public. He suggest that if that process could take place in fluid, moderated communities in public, then that could change how policy is made for the better.

Next up was Craig Elder, online communities manager for the Conservatives. He says that what’s going on now is “old politics on new media”. There’s a worrying feeling that what’s said on new media is not going to be taken seriously: with, for example, Number 10 e-petitions, everyone points at the Jeremy Clarkson for PM campaign, but that happens because of cynicism about whether anyone’s listening.

He thinks that we can change that through creating the sense that citizens are empowered, particularly through data – for example, online crime maps which let the public see whether the money spent is working. On the other hand, does the number of Ministers on Twitter herald a new age of engagement? Not really – in a sense, it’s “Twittering while Rome burns”. Is this really the best thing that ministers can do?

Trafigura, though is a testament to the interrogrative powers of the blogosphere: proof that there’s potential here, but it’s very early days yet.

Stephen Tall, of Lib Dem Voice, then spoke on the power of unofficial consultations – they get to different audiences from official ones, and some (like Facebook groups) have the potential to convert “slacktivists” to activists. Steve Webb’s been holding surgeries – with 200 participants! – on Facebook, and:

Official council consultations are crap, and no-one responds to them anyway.

Apparently. (He later pointed out that Whitehall publishing only the data it wants published won’t empower people: to do that you have to go local, go in depth, and publish all the data.)

Inevitably, Twitter came up again – the first Twitterer during Prime Minister’s Questions was Jo Swinson, who got flak for abuse of Parliamentary privilege. It’s subsequently taken off, though: there were 96 tweets from MPs during the last PMQs. Still: is this really a worthwhile use of MPs’ time?

Finally, he proposed three tests for whether social media projects are worthwhile. Are you able to get more information out to people in a digestible form? Are you genuinely engaging with them? Are you empowering them? That’s what really works.

And, lastly, Adam Parker, of Realwire, introduced himself as “Jarvis Cocker on Question Time, only without the talent”. Way harsh, especially after his first point: that it’s not social media’s fault if the conversations are dull! If we want people to be engaged, we have to first be interesting. What’s more, not everyone’s on the Internet, not that many people are on Twitter or read Iain Dale’s blog. So, social media’s biggest impact in the short to medium term is going to be where it influences, or sets, the mainstream media agenda.

In particular, when it comes to politicians and parties engaging directly with the electorate, he’s not convinced. Retail brands are being forced to participate in social media in order to defend their market position and brand image. In other words, they’ve got an economic incentive; will social media ever be a real force in politics until it hits politicians at the ballot box?

#Government 2010: the blogger panel

Government 2010: Peter Kellner from YouGov, eConsultation panel

Here’s some notes from the first two sessions at Government 2010! If, in haste, I’ve accidentally misquoted/misparaphrased, I apologise in advance: there’s a lot more on Twitter, and you can watch the conference live online here.


The first speaker of the day, Peter Keller of Internet-based pollsters, YouGov, gave the opening keynote.

We all need bullshit detectors; we need to teach our children how to detect bullshit…

— Peter Kellner, YouGov

His speech was part call-to-arms, part cautionary tale; he argues that the Internet has fundamentally changed the relationship between citizens and Government, largely through unprecedentedly rich access to the information used to make decisions in Government — and that this is both opportunity and threat.

He started by suggesting that the ways we use the Internet are analogous to the early days of cinema; we’re largely just using technology to do things we’ve done before. Cinema grew out of its theatrical roots to, eventually, developing its own techniques – real locations, cuts, and so forth and so on. In his view, we haven’t worked out what the interesting new techniques, and new methods, are yet; to paraphrase, “we are now exploring ways of interacting with the public which simply weren’t available ten years ago.”

Taking journalism as an example, the economics of print and the scarcity of spectrum space for broadcasters enforced a technical monopoly over the transmission of information. This meant you couldn’t compete even if you wanted to. It’s only now that the Internet has removed many of the barriers to entry. The result of this upheaval is that none of us really knows what the transmission of information is going to look like in 20 years’ time. Cases like the Trafigura/Carter-Ruck injunction farrago just demonstrate how the Internet has completely changed the rules of the game – both the business rules and the nature of reporting. In particular, he talked about accountability: Yougov is held to account by a small number of bloggers who follow polling in great detail. The effect is that YouGov, and other pollsters are more careful than would have been 20 years ago as a result; they know they’ll get called on it if they screw up!

In government, however the same technical forces have had much less impact. (That set up a fantastic quote – another early leader for soundbite of the day, in fact! – that “Going back to Ancient Greece, representative democracy has had a very long run.”). He then made a fascinating argument: that this is, in part, because elected representatives have had a technical monopoly on access to the data government’s based on. Before now, if you want the statistics which inform the Budget, you had to traipse out to your nearest HMSO, put down £50, and buy the Red Book. Nowadays, anyone can get that data online: like journalism, the barrier to participation in decision-making has been flattened.

That’s an opportunity, but also a threat. In Peter’s view, the political parties haven’t yet got the message that access to information is fundamentally changing how people interact with public services and how people approach politics. For example, we’re getting more choice in public services, but now we can know much more than we used to, and make more informed decisions, thanks to the availability of things like school inspectors’ reports on the web.

To challenge the threat that this poses, we need to fundamentally change how government operates. Government needs to be more candid; to interact genuinely; and we need to be careful not to throw out the baby with the bathwater by forgetting the important social roles institutions currently play, which is something you can’t really replace with purely online interaction.

In particular, not all the information online is accurate or fair; Google helps us viscerally experience Gresham’s Law: bad money, or bad ideas, drive out good. We need to be wary that the Internet can be used to spread malice, so we need to equip kids with the critical faculties to find what they need and test what they find – and here’s where Peter Kellner, quote machine, struck again with the line up the top.

There was a lot to chew on in this speech, and I’m certain I’ve missed a lot! I’ll be going back to watch it again later.


Peter Kellner was followed by a panel on eConsultation chaired by Harry Metcalfe from The Dextrous Web (and, notoriously, Ernest Marples. Unfortunately, Tom Watson couldn’t make it (detained on constituency business), but he was deputised for by a representative of YouGov (who, right now, I’ve got a lot of sympathy for).

We’re sticking PDFs online and asking people to email us. There has to be a better way.

— Harry Metcalfe, The Dextrous Web

One of the prevailing themes here was summed up by a question from Emer Coleman of the GLA; if the Government gets to choose the questions asked, is it really consultation at all? Harry Metcalfe had already argued that you need to consult before publishing a Green Paper, in order to frame the debate; Ewan McIntosh of 4iP pointed out that just because papers are commented on, it doesn’t mean real consultation is happening. Neil Williams of Debategraph went further: with the audience of consultations being largely self-selecting, noisy and vocal minorities will loom large in online debate.

Next up, the bloggers: a panel chaired by Iain Dale, featuring Mick Fealty (Slugger O’Toole), Stephen Tall of Lib Dem Voice, Craig Elder from the Conservative Party, and Adam Parker of Realwire. That should be interesting — more soon!

#Government 2010: Peter Kellner from YouGov, eConsultation panel

Government 2010: agenda

Government 2010 kicks off in London in a couple of hours, and it’s going to be all-liveblogging, courtesy of Davepress and Timetric, all the time this morning.

Here’s the agenda:

  • 9.00am – 9.15am Opening Remarks: Jeffrey Peel, Government 2010
  • 9.15am – 9.30am Keynote Address: Peter Kellner, President, YouGov
  • 9.30am – 10.15am Panel Discussion: Digital Engagement is Everyone’s Job: Formal and Informal Consultation on the Web: Chair: Harry Metcalfe; Panel: Tom Watson MP; David Price, Debategraph; Neil Williams, DBIS
  • 10.30am – 11.15am Panel Discussion: Blogging, Social Media and New Media; Chair: Iain Dale, Panel: Mick Fealty, Daily Telegraph Blogger and Slugger O’Toole; Stephen Tall, LibDem Voice; Craig Elder, Conservative Party; Adam Parker, CEO, Realwire
  • 11.15am – 12.00 Panel Discussion: Government Service in a Web 2.0 Era: Chair: Jeffrey Peel, Government 2010; Panel: Gordon McKenzie, Microsoft; Tanya Oliver, Kent County Council; Michael Juer, Northamptonshire County Council
  • 12.00pm – 12.15pm Government and Innovation, Adam Afriyie MP
  • 12.15pm – 12.30pm Technology and Citizens, Tom Steinberg mySociety.org
  • 1:15pm – 2.00pm Identity Management, William Heath/Q&A, Founder, Ctrl-Shift
  • 2.00pm – 2.45pm Panel Discussion: Government & The Internet, Chair: Dominique Lazanski; Panel: Jim Killock, Executive Director, Open Rights Group; Philip Virgo, Secretary General, EURIM; Phil Kingsland from Nominet (TBC); Speaker from Google (TBC)
  • 3.00 – 3.30pm SOCITM – The Web Channel and Local Government – Martin Greenwood
  • 3.30 pm – 4.15 pm Panel Discussion: The Internet and Social Inclusion Chair: Tony Collins; Panel: Stephen Hilton, Bristol City Council; John Shewell, Brighton & Hove City Council; Anthony Zacharzewski, Democratic Society
  • 4.15pm – 5.15pm Panel Discussion: Open Data, Mash-Ups and Government Web, Chair: Ewan McIntosh, Channel 4/4ip; Panel: Chris Taggart, OpenlyLocal; Stuart McRae, IBM; Paul Canning, Consultant, SOCITM; Colm Hayden, Anaeko

    So it’s going to be a pretty full day. But I could use your help! If you’ve got any questions you want to pass on to the speakers, or anything in particular you want covered, let me know in the comments or over on Twitter and I’ll do my best to find out for you.

#Government 2010: agenda

Wednesday, 21 October, 2009

Bookmarks for October 18th through October 21st

Awesomeness off of the internet for October 18th to October 21st:

  • Soup – Publish, collect, share. – "Soup is a tumblelog, a super-easy blog that can do more than just text: post links, quotes, videos, audio, files, reviews and events."
  • The power of social innovation: interview with Director of Social Innovation Camp, Anna Maybank – "While gov20, transparency and campaigning are all beginning to revolutionise the relationship between government and its citizens in profound ways, the fantastic work of organisations such as the Sunlight Foundation and MySociety is very much focused on improving the status quo, a much maligned and mistrusted status quo."
  • FutureGov » Features » ePetitions data standards – get involved! – "Are you interested in ePetitions? Perhaps you run electronic petitioning tools for a local council, or are involved in analysing the results? Do you build tools for governments to use to help citizens petition it more effectively? Or maybe you’re a keen hacker who wants to see these tools built in transparent and effective ways?"
  • Local Electronic Petitions Set To Become Mandatory – "A Bill requiring councils in England and Wales to provide local residents with a facility to lodge electronic petitions, and to respond to such petitions, is set to be passed into law after moving to what is likely to become its final Parliamentary stage last week."
  • A post bureaucratic Barnet? : Matthew Taylor’s blog – "The council aims to develop a much deeper and more nuanced understanding not only through conventional methods of public engagement such as a citizens’ panel and customer forums, but through ethnographic research into the day to day lives of its most needy citizens. "
  • County Hall’s credit union to see off loan sharks – "Established by Kent County Council, the Kent Savers service will provide an alternative to unscrupulous loan sharks and lenders who take advantage of desperate residents by charging exorbitant interest rates."
#Bookmarks for October 18th through October 21st

Kindling

My Kindle arrived today.

I can haz Kindle

For those that don’t know, it’s Amazon’s own e-reader, a portable device that can hold around 1,500 books in its memory which can be read by turning pages using the buttons.

Even though I knew the screen was 6 inches, it still seemed smaller than I was expecting. The device is also a lot thinner than I thought it would be:

Thindle

The screen is really weird, it’s like nothing you’ve looked at before – other than the page of a book. Very odd.

Another interesting thing is the wireless – the Kindle uses the cell network, the cost of which is covered by Amazon and is presumably a part of the cost of the device.

Anyway, I can buy and download books from Amazon.com – not from the UK store yet (which may mean spelling issues…), or add books or documents from my computer. This can be done either by plugging the Kindle into my computer with the supplied USB cable (also my only way of charging it, since the plug supplied is US only too), or by sending a file by email to a special address, which is pretty neat.

You can also use the keyboard to add annotations to documents or books, so this could be really useful for students.

As well as established e-readers like the Sony Reader, the Kindle also has competition from Barnes and Nobles’ new Nook. Crunchgear has a useful comparison chart.

#Kindling

Government 2010: “I’m afraid, Dave, you can’t do that.”

Hello! I’m Andrew Walkingshaw, and I’m going to be deputising for Dave at the Government 2010 conference tomorrow. I’ll be liveblogging the event for you all, both here and as @walkingshaw on Twitter.

I’m the business guy at Timetric. We’re on a mission to get the world’s statistics to you in a form which you can use, and a lot of those numbers start their lives in local and national governments. So, I’m especially looking forward to the Open Data session, chaired by 4iP‘s Ewan Mackintosh, towards the end of the conference. (On that note, if you’re in the business of making data available, we’d love to hear from you. Okay, enough of the sales pitch!). The entire conference looks fantastic, though: I’ll do my best to keep you in touch with what’s going on if you’re not able to follow the live stream.

Anyhow, keep in touch with me throughout the day on Twitter and on here. See you all tomorrow!

#Government 2010: “I’m afraid, Dave, you can’t do that.”

Local e-petitions

Headstar reported the other day about the progress of the piece of legislation that will mandate local authorities to set up systems allowing residents to create e-petitions, and to respond to such petitions.

Under the ‘Local democracy, economic development and construction Bill’ (http://bit.ly/1nEC4Z), councils will be obliged to provide an e-petition facility and publish schemes for both electronic and traditional petitions, to acknowledge any petition to its organiser, and to offer a response, all of which should be published online.

I’ve got quite a bit of interest in e-petitions, not least as a result of spending time helping moderate them for Number 10 during my time there. I’ve seen how these things can work, and how they can be frustrating.

Learning Pool have been keeping an eye on the development of the need for e-petitioning by councils, and already have an e-petitions platform in development which we will soon be looking to engage local authorities in testing. As always with Learning Pool’s stuff, it will be based on open source technology and will be easy to use and very cost effective. If you’re interested, please do get in touch.

In a related development, Andy Gibson is going to be working with Dominic and Fraser to develop a data standard for e-petitions.

From next year, it’s probable that all local councils will be required to provide electronic petitioning tools to their citizens, and we want to make sure they all do it the right way, and in a form that means they can all talk to each other.

I’ve put my name down to get involved, and will ensure that Learning Pool’s e-petitions system fits in with any agreed open standards.

#Local e-petitions

Tuesday, 20 October, 2009

SEO for non-experts: what you need to know

Why do so many councils have such a poor online presence? I’ve written before about some of the missed opportunities, such as here, but for me the puzzle is as much “what should a council do?” as “why don’t more of them do it?”

Part of the explanation, at least from the councillor side, is average age. Councillors are on average near retirement (58.3 in 2006), which means not many have either grown up with the modern internet age or worked in firms created by it.

The challenge then for the typical older councillor is to have enough knowledge to know what their council could or should be doing and to have some idea of whether or not its staff and contractors are doing a good job.

In some areas councillors are usually good at this; for example, councillors are often intensive email users and well placed to tell whether or not an email system is up to scratch.

Search engine optimisation is an area at the other end of the spectrum – often over-looked by councillors and often not done well by councils. So what does a councillor need to know?

What is search engine optimisation (SEO)?

SEO means a bundle of work in order to make a particular website come out near or at the top of search results when someone is using Google or another search engine.

Why does SEO matter?

For councils, it matters for two primary reasons. First, people often use Google as their jumping off point to find information. With search results, almost no-one clicks on results that don’t come up on the first page, and even on the first page the number of people who click on a search result declines rapidly as you move down the page. So if you’re not on the first page you miss out on getting people coming to your website.

Second, councils often provide information that the public don’t immediately associate with the council. Tips on how to live a greener lifestyle are a good example, Many councils put a lot of effort in to publicising this sort of information, but most online members of the public won’t think, “I’ll see what the council has to say about saving on my electricity bills”. Instead, they go to Google and look for information generally. If you want the council information to be found and used, it has to come up high in the search results.

What does SEO involve?

Most SEO work falls into a research phase and then three areas of activity.

The research phase involves working out what the key information is that the website wants to get over (e.g. recycling information) and then the phrases that the public use when searching for such information (e.g. do people talk about “waste” or “rubbish” or “refuse” when looking for such information?). Firms such as Google provide very detailed information about people’s aggregate search habits for free, so the end result of this search should be a specific list of topics and terms which the website needs to perform well on.

Tip one for councillors: ask to see the list of terms the site is being optimised for. If it doesn’t exist, then either the website team is neglecting SEO or they are doing it poorly. The list may be informally in several people’s heads, on a post-it note or in an email somewhere. So you may need to add some extra judgement about how methodical the work has been and whether that suits the size of council and the budget given to online matters.

The three areas of work then are technical, copy and outreach.

Technical works means the way web pages are coded and the content on them marked up. Some ways of producing web pages are liked by search engines, other ways hide their content from them. This is perhaps the hardest area for a non-technical person to judge. My to three tips, based on what is most often got wrong if people aren’t thinking SEO, are:

  1. Look at the photos and see whether they have any “alt” text set (this is the text that appears if you hover over the photo or right click on it, depending on your web browser)
  2. Are the headlines on the page marked up with H1 HTML tags? Don’t worry if you don’t know how to check this; it’s pretty easy to do, so just ask someone who is a bit familiar with creating websites!
  3. Do the web addresses for individual pages contain real words or are they long technical strings? E.g. www.MyCouncil.org.uk/655804231 will do less well in searches for recycling than www.MyCouncil.org.uk/recycling-news/update

The next area of SEO work is copy: does the text on the site regularly and prominently use the key words and phrases identified from the research? Pages should still read naturally, but they can be written in a way that uses the key terms more rather than less.

The third area is outreach, or “link building”, i.e. getting other websites to link through to yours. The more links you have, the better the site does in searches – though to stop abuse, search engines give more importance to links from well respected other sites. External tools can be a bit hit and miss in the number of links they list, but try going to Google and search for link:www.Islington.gov.uk changing “Islington” to your council. You can then do this for several other similar councils and see how the total number of links Google lists compares.

Improving SEO

Checking these areas should give a councillor a good idea of whether their website team is on the ball at SEO, doing it poorly or just ignoring it. Based on that, an appropriate follow-up at the senior level with council staff can be made.

Senior council staff may or may not understand SEO too! But with these answers both sides of that conversation will know whether more detailed follow up is needed down through the organisation – and how to judge whether any follow up really produces results.

Good luck!

Mark Pack worked for the Liberal Democrats 2000-2009, ending up as their Head of Innovations. During that time he often trained councillors on how to make better use of the internet. He’s now at Mandate Communications (www.YourMandate.com) and blogs about politics, history and technology at www.MarkPack.org.uk. He’s on Twitter at @markpack.
#SEO for non-experts: what you need to know

Monday, 19 October, 2009

Government 2010

gov2010

Government 2010 looks like it will be a lot of fun.

It’s a conference about the future of government:

Government 2010 is about improved government communications and more rapid delivery of services to citizens via the web, and web-enabled channels.

It also features some people I really respect on the speaker list:

…amongst a host of others.

Another great thing about this conference is the lengths they are going to to make it accessible – including the live streaming. Having a company like Switch New Media involved certainly helps – their streaming of Aprils Digital Inclusion conference was superb. As I can’t make it, I will certainly be making the most of this live feed.

#Government 2010

Sunday, 18 October, 2009

Twitter lists

Neville writes a post about Twitter lists, some new functionality recently released to users. An official blog post trailed it last month.

Twitter lists

Neville’s quite positive about it, and indeed it may well work for a lot of people. My view is more… meh.

If you follow lots of people it’s true that it is hard to keep up with everything that is said. I follow just under 1,500 accounts and reading everything is impossible. So I don’t.

TweetDeck, my desktop Twitter client of choice, has had groups – the ability to track a group of twitterers in a single, separate stream – for ages, and I’ve never used it.

After all, Twitter isn’t email. You don’t have to read it all.

I’m happy to dip in and out of my Twitter stream as I have time, and as I have something to say.

Anything that is directly pointed for my attention – ie by including @davebriggs in the tweet – is already highlighted for me. Likewise with the issues I am interested in – I monitor various keywords for mentions of those.

But other than that, I’m comfortable with the fact that I’ll miss the occasional gem – but know that if it’s really good, I’ll pick up on it later, anyway. The thought of spending a load of time managing a bunch of extra lists doesn’t really do it for me, at all – just as I don’t tend to put feeds in folders in Google Reader.

I guess I’m happy to rely on serendipity over organisation.

#Twitter lists

Bookmarks for October 14th through October 18th

Awesomeness off of the internet for October 14th to October 18th:

#Bookmarks for October 14th through October 18th

Saturday, 17 October, 2009

Thursday, 15 October, 2009

The myth of engaging with everyone

When I talk to people about the possibilities of engaging with people online, using social technology, I often get questioned about the numbers issue. Stuff like:

  • How many people in our area actually use Twitter?
  • What about people who don’t have web access?
  • What do we do about people who don’t like using the internet to communicate?

…and so on.

It’s night on impossible to give the people who ask these questions the answers that they want. Really, they’re asking the wrong questions.

That’s because they are assuming that what they are doing now already covers all the bases. The fact is, that it doesn’t.

  • Meetings usually exclude anyone with a job, because even when they are in the evening, most people are too knackered to attend or have other stuff to do
  • Printed media usually goes straight into the recycling bin
  • Few people pay attention to the Council stuff in the local paper

The first thing to be clear on is that no one engagement method will reach, or suit, everyone.

The second thing to be clear on, is that you don’t necessarily want to reach everyone, anyway.

The latter point is true of the people within organisations as much as it is people outside. A small percentage of employees couldn’t give a toss about their jobs and are generally quite bad at them. The majority are perfectly competent but aren’t so into their work that they are constantly thinking of ways that things could be done better. Then there are the small number left, the committed, enthusiastic and innovative folk who care about what they do and will put effort into improving things.

My argument would always be to focus on the small number of active, enthusiastic people first.

Likewise, when engaging with citizens, most won’t be too fussed about knowing how their council does things in too much detail, for example. They might like to know that it is being done reasonably well, and cost effectively, but in terms of getting too involved, they’d rather not. But there will be a smaller group of people, those with some social capital to burn up, who want to get involved, who actively think about making things better, and who’ll give up their time to help.

Those are the people you should go after. Don’t waste time convincing people who aren’t and never will be interested to do something they don’t want to do. It’ll make everyone, including them and you, unhappy.

So when people ask about whether 100% of the people in your organisation, or who live in the area, will be involved with a digital engagement project just be honest and say no. But add that you’ll probably get more interest than through current methods, and that they’ll be different people, and people who care.

#The myth of engaging with everyone

Wednesday, 14 October, 2009

OpenSocitm

Socitm

I had an interesting time at Socitm09 – a lot of the conversations I had were useful, and others fruitful. I won’t lie to you, though, a lot of what I saw and heard I found pretty painful. My Twitter followers will no doubt know the exact point at which my frustration boiled over somewhat.

One of the highlights for me, though, was the twenty minutes Mary and I spent with Adrian Hancock, MD of Socitm, and a forward thinking chap if ever there was one. His plans for the organisation are certainly going to lead it in the right direction.

We’ve already put one of the things we talked about into action, and that’s OpenSocitm. This is a simple Ning based online community for Socitm members and non-members to talk about the organisation and what they would like to get out of it. At Learning Pool, we understand community and its importance, and we’re eager to share that with other organisations that would like to work with us.

We hope it will become a space for the more forward thinking among Socitm’s ranks to get together and contribute to the ongoing discussions about what Socitm should look like in the future.

Because Socitm, like any other membership organisations, faces massive challenges in this age of self-organising and free and simple social networks. Put simply: why should I pay a subscription to Socitm when I can create a Facebook group and talk to people that way?

This is picking up on the pioneering work started by David Wilcox with the RSA (I’m a fellow of the RSA and was involved in David’s work here), which has developed in various directions, some official, some less so, based around the OpenRSA concept. Basically: identify the enthusiastic, the innovative and the people with ideas and put them in a space together – and watch and act on what happens.

My view – which David shares, I’m sure – is that for membership bodies to remain relevant in the networked society, they must learn to start listening to their membership like never before. Develop services around the explicit needs as expressed by members in social online spaces. Accept messiness. Acknowledge the fact that membership might mean different things to different people, and that just because someone doesn’t hold a card, it doesn’t mean they have nothing valuable to contribute.

I’ve no doubt that Adrian gets this, and that OpenSocitm will provide a useful channel of ideas and suggestions for the future of Socitm for him and his colleagues to act upon. He’s already started blogging about it.

#OpenSocitm

Google blogs to follow

One of the things I like about Google is the number of blogs they have, used by many of the teams at the company to document their work and share some good stuff.

Here are some of the ones I follow that I think might be of use to others who read this blog.

You can find a directory of official Google blogs here.

Unofficial blogs about Google that I read include:

#Google blogs to follow

Bookmarks for October 11th through October 14th

Awesomeness off of the internet for October 11th to October 14th:

#Bookmarks for October 11th through October 14th

Selling the benefits

I attended the session by Liz Azyan and Simon Hume at Socitm09 on social media – which was ostensibly about the blocking of social networking sites in the workplace but which was also a general discussion around the benefits of this new way of working.

As a follow up, a brief discussion took place on Twitter last night around how senior management can be engaged and convinced of the necessity of using this technology. Carl Haggerty at Devon County Council always points to the fact that he got his Chief Exec on board early on, and the role this played in getting adoption throughout the organisation.

Various web tools were discussed, then I rather grumpily responded:

I would say that if you want to engage senior m’ment on a large scale, you’re unlikely to succeed with any web tool

Which sounds very negative, but wasn’t really meant to be so – my point was more that there are more effective ways of going about things. Basically, you have to talk to them.

Get a spot on a meeting agenda, and make the most out of the time you have, by focusing on what you can achieve. Don’t go into detail about how to set up a blog, or how to tag a link in Delicious. Instead, focus your energy on whipping up some enthusiasm, and inspiring a bit of curiosity.

Also, focus on what the benefits are for them, and for their organisation. Don’t make the mistake of putting all this stuff into a box marked ‘web’ or ‘communications’. Make it clear that this is less about marketing and a whole lot more about forging a new relationship between the organisation and citizens, or customers.

In other words, before you even mention technology, make sure you have some idea of what the point of all this is. For local government, this is about opening councils to conversations between authorities and the people, businesses and organisations it serves. It’s about bringing together communications, customer service and service design into one iterative process, each one informing the other. It’s about local government choosing the right delivery method for each service it provides, whether doing it itself, getting a social enterprise involved or handing it over to the private sector. It’s about government at all levels taking a more forward thinking attitude to its information assets and making them available to those who can do useful things with them.

The web, and social media, is just a means to an end, after all. Anyone who tells any organisation that they are golden if they just start a blog, or twitter account, is doing that organisation a massive disservice. At best the web, social or otherwise, is an enabler to a bigger change and one that benefits everyone.

Because, of course, websites don’t change the world, people do.

#Selling the benefits

Tuesday, 13 October, 2009

Sunday, 11 October, 2009

Socitm09

Just a quick post as I am on my phone, but I am waiting at my gate at Stansted so I can get on a plane to Edinburgh, for the Socitm conference.

I’m not speaking, which will mean I get to spend my time there finding interesting people to talk to, and spreading the good news about how Learning Pool can help local government engage effectively online.

Liz Azyan will be doing some social reporting at the event on the official event blog, which looks like it was Vicky Sargant’s doing. Nice one, both.

#Socitm09