An online notebook
An online notebook
It’s been a while since I’ve run a live chat, so it’s probably a good time to do another. As for a topic, I think it would be really interesting to have a look at digital engagement and where things…
When I delivered the Civil Service Learning digital engagement for policymakers course with Steph Gray, Steph put in a really neat slide which explained that different people have different needs from any one engagement exercise. Some people are happy to…
This is a bit of a precursor to my session at CommsCamp on Monday, but also links in with a chat I was having with Stephen Hale yesterday. It strikes me that there is a clear role for community management…
Today my new online course, successful digital engagement, kicks off over at School of Digital. I’m excited, and nervous. I’ve not done something like this before. I’m pretty sure it should work, from my experience working at Learning Pool and all the reading…
Do you need a digital engagement strategy to get it right? Perhaps you don’t, but it can’t not help, surely. Start with a vision. What do we want to achieve? Where do we want to end up? Pick an arbitrary…
One of the key skills (or roles) that I bang on about a lot when I am delivering training to customers is community management. I talk about it a fair bit on this blog too. One of the first things…
A lot of people are unwilling to innovate online because they’re worried it’ll go badly. After all, there’s a story every week in the media about someone ballsing up online in one way or another. It strikes me, from only…
But certainly not any predictions! In the space in which Kind of Digital operates – which means largely working with public sector people in helping them innovate in the way they engage with citizens and communities using technology – I…
I do a fair bit of training on digital engagement to public sector bodies up and down the country and most of the time it means very different things to very different people.
To some, it means running a corporate Twitter account or Facebook page - which, of course, it does.
To others it means teams delivering services making use of digital tools to engage with service users, to improve the quality of the service being provided - which, of course, it does.
To another group, it means bringing social technology into the organisation, to improve the way people work, learn and generally get stuff done - which, of course, it does.
Then there are those to whom it means an approach to consultation on a particular decision, policy, campaign or project - which, of course, it does.
So all of these things, and a fair few others as well, are a part of what digital engagement means. Often the trouble is that they aren't always considered by those looking to implement digital engagement.
Quite excited about this! Affordable, scalable digital engagement training for your whole organisation. Get access to over one hundred instructional videos on how to use digital tools to engage with citizens and communities. From getting started with Twitter and Facebook…