readwritegov

Collecting stories of interactive government

As mentioned previously, I’m writing a book. The best books, apparently, have good stories – and so I need some good stories.

At the same time, I’m seeing loads of requests for examples of effective use of the web, social media and other related stuff in public services. What’s needed is a nice resource full of good stories…

Back in the day, I ran a little event in Peterborough called ReadWriteGov. It was meant to be one of many, but that didn’t really happen. I’ve been sat on the domain since, wondering what to do with it.

So what I have decided to do is to start collecting stories of interactive government – the most comprehensive description I can come up with for using cool internet stuff in public services.

Right now, there’s not a lot there, except for a link to a survey. If you have a great example of use of digital engagement in public services, please fill it in!

(Yes, I know it’s SurveyMonkey. But it was quick, and easy.)

Maybe you have managed an awesome council FaceBook page. Perhaps your youth service website rocks. It could be that you ran a superbly integrated public safety campaign.

It could be internal or external. One organisation or several in partnership. It could be a time limited project, or ongoing work. You could be a council, central government department, a quango, a police service, a fire and rescue service, part of the health sector or a community group delivering a service.

Whatever it is, as long as it has a connection with public services and online innovation, I want to know about it!

What I will then do is read through what you’ve send, write it up as a case study for publication on the proper site (once it’s done). I’ll send you a copy for checking first, so don’t worry.

This way we will build up a high quality collection of great examples of digital engagement, with the associated learning, all accessible online. All the content will be categorised and tagged, so you can find stuff easily, and we’ll keep the comments turned on, so conversations can take place about the stories.

Also, I’ll take the best of the stories, phone the authors up for a chat, maybe visit them, and then re-write them for inclusion in my book.

Again, here’s the survey link. Please complete it if you can, or if not, pass it on.

Thanks!

Bookmarks for April 5th through April 10th

I find this stuff so that you don’t have to.

Social Media Security – "We have found a huge lack of accurate information around security issues and awareness of social media. This website aims to help educate users of social media of the threats, risks and privacy concerns that go with using them."
E-government is not a financial cure-all – "Whoever is in charge after 6 May, I expect the drive towards "smarter government" (or whatever catch phrase replaces it) to continue. There are simply no other tools in the box. But whoever is in charge will avidly wish someone had made a bolder start while the going was good."
bantApp.com: Bant Diabetes Monitoring App for the iPhone and iPod Touch – Interesting iphone app for diabetes management, via @robertbrook
Two models of open innovation – "Based on our recent experience of working on open innovation projects, and also building upon a great paper by Kevin Boudreau and Karim Lakhani, we have concluded that there are two distinct ways of doing open innovation – creating competitive markets or collaborative communities"
Let government screw up – "I have the opportunity to speak to groups across government about the benefits, challenges and potential costs of social media. In the face of institutional anxiety, I’ve argued that social media is a positive environment that encourages experimentation. In fact, online users are willing to accept mis-steps and stumbles from government organizati0ns simply because it demonstrates initiative and ambition, if not expertise."
Project Spaces: A Format for Surfacing New Projects – home – "The event format I'm calling Project Spaces has emerged from working with various collaborators to facilitate events for communities actively engaged and committed to finding better ways to do things."
Can Open Office Escape From Under A Cloud? – "I do see a future for Open Office in the enterprise — one that’s closely tied to integration with collaboration, content management, and business processes and facilitated by the likes of Oracle and IBM."
A democratic view of social media behaviours – Interesting action research post from Catherine – plenty to chew on here.
Digital exclusion, porn and games – "I wonder if – as with mobile phones – there’s a certain, influential generation that see the technology as being more than just a technology. And instead, a marker for a whole way of life they just haven’t accepted yet."
Social media measurement – Great stuff from Stuart Bruce – debunking a few myths and some marketing BS.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 16th through March 18th

I find this stuff so that you don’t have to.

comment.ofqual.gov.uk – Lovely commentable document style consultations from Ofqual
MINDSPACE: Influencing behaviour through public policy – Institute for Government – "Influencing behaviour through public policy explores how behaviour change theory can help meet current policy challenges, such as how to reduce crime, tackle obesity, or ensure environmental sustainability."
How Not to Run an IT Project: A Case Study – Well worth a read.
Open Election Data project – "A new project to help local government open up their election results"
MIT TechTV – The Future of Government/Citizen Engagement – "From the Mayor of Newark's tweets to the President's online town halls, technology has already changed how the public engages with their government. In a world of ubiquitous broadband, this interaction can radically change how government operates and develops policy. This panel will explore how broadband can transform government/citizen engagement."
10 Search Engines to Explore the Deep End of the Invisible Web – I'm not sure how useful this actually is, but it's kinda interesting.
Local by Social – "This document outlines how local authorities can use social media to achieve more for less. It also highlights the risk to councils if they ignore the technological advances of social media and the people using them."
Socialtext: The 5 Most Critical Requirements for Enterprise Social Software – "How do you choose the Enterprise Social Software solution that will produce the greatest benefits for your company? In this white paper, we will show you the five most critical requirements for success."
Carnegie UK Trust – Democracy & Civil Society – Making good society – "Making good society, the final report of the Commission of Inquiry into the Future of Civil Society, argues that civil society has been pushed to the margins in key areas including politics, finance and the media and that this must change."
Case studies of corporate (social) learning – Great list of examples

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Great comment on ReadWriteGov

ReadWriteGov

Great comment left by Maureen Charles of Cambridgeshire County Council on the ReadWriteGov blog, acting as a real reminder of why I started arranging these events and the value they can have:

I was really impressed by the event in Peterborough. What resonated for me was all the ideas it gave for engaging young people. I couldn’t see straight away how to use them but the seeds were planted! After some creative thinking, I’m just now at the point where one idea is taking shape. Our participation worker who works with young people in care, has filmed them talking about their group “Just Us”. I’ve posted the video on “You Tube” and linked to it from the website. A start! Thank you.

No, Maureen, thank you.

ReadWriteGov content now up

I have finally gotten round to posting up some of the content from the ReadWriteGov event in Peterborough last month.

Sadly there is no audio as the acoustics in the room, coupled with the lack of a lapel mic, meant the quality of the recording was, to be frank, piss-poor.

Click a person’s name to be taken to stuff from their session.

More of these events are being planned, so subscribe to the blog to find out when and where it’s next happening…

ReadWriteGov Update

Bookings are flying in for ReadWriteGov, the social media shindig I am organising along with Fran Paterson, which will be held at Peterborough City Council on 29th October.

Responding to a bit of feedback I have received, I have added an option to pay the (miniscule) cost of the tickets by requesting an invoice, which should make it easier for some folk to come along. So now nobody has an excuse!

There are plenty of events you can go to to find out about the social web, and how it can help public sector organisations, but they can be rather expensive, and pretty formal too. Another issue is that they are invariably in London, or one of the other major cities. What about those people who are a bit unsure about this stuff, and who don’t feel they can justify a £450 for a conference, or who don’t want to spend two days out of the office just to attend a one day event?

ReadWriteGov is an attempt to get around this issue by organising informal, half-day long events around the country at a very affordable price. The first event is being held at Peterborough City Council, where I have been helped out by Fran Paterson in organising things. I met Fran through the Social Media Community of Practice, which shows the value of this kind of networking. It’s happening on the 29th October between 1.30 and 4.30pm and is open to anyone who is interested, though I would seriously encourage people from local government to attend, along with folk from other parts of government and the public sector. You can sign up for the event at the Eventbrite page – it’s £25 for public sector folk and £50 for others.

It’s going to be a fun afternoon – I’ve lined up pals such as Dom Campbell and Steph Gray to come and talk about the exciting stuff they are doing with Barnet Council and DIUS, respectively. In addition to these luminaries, I’ll be running a social media game style workshop, which will hopefully help attendees identify how they can use social media in their organisations.

Of course, this is just the first of what will hopefully be many such events, which could be held all over the country. So if anyone is reading who fancies hosting a ReadWriteGov event, please do drop me a line.

One last note about the Peterborough event. Because Fran is heavily involved with the British Computer Society, especially the women‘s wing of the organisation, we are holding another event in the evening, again at the City Council, for BCS members and other interested people, such as the local college, to raise awareness of the tools that are out there and how they might be used. Booking for this event, which will run between 6 and 9pm, will, I believe, be through the BCS website in due course.