Five for Friday (29/9/17)

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Five for Friday took a little break for a month or so while I settled into my new job(s). If I’m honest, I am still not completely settled – it takes time getting used to a little portfolio having concentrated on a single role for several years – but I am getting there.

Enjoy the links.

  • Mapping service design and policy design – terrific post by Andrea Siodmok on how service design and policy design meet. Quite a lot of the focus on digital transformation misses out the policy element, and understanding what an organisation’s approach to an issue, and why it has that approach, is vital to defining services that deliver the intended outcome.
  • Digital transformation, or digital fossilisation? – good stuff from Andrew Larner talking about the need to use the opportunity of digital transformation to address big strategic issues around the manner in which organisations operate – not just hard baking inefficient and user unfriendly processes using new technology.
  • Defining Aggregators – you are probably bored of me banging on about Ben Thompson and how good he is, but this is another great piece, pulling together his recent thinking on digital operating models, diving deep into the concept of the aggregator. Now, the aggregator model might not be a good fit for public services, but it’s a great way to get thinking about this operating model malarky.
  • Designing for democracyCatherine Howe applies the ladder of participation model to designing services in the digital age. Making this activity democratic involves the political, of courses, and also links up with Andrea’s post linked to above, where understanding the political and policy context is vital to achieving desired outcomes. There’s loads and loads in here (like does an iterative approach mean the big picture can get missed?) and it needs a good read and mull.
  • YC’s Essential Startup Advice – always take stuff like this with a pinch of salt (one shouldn’t ignore the pervasive Silicon Valley ideology that startups will save the world) but there’s some really good advice in here about launching new services. Much of it focuses on keeping things small and not worrying about scale until you know you have a thing that enough people like to require scale.

As always, these have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

You can also sign up to get them delivered to you by email, if that’s your thing.

Five for Friday (30/6/17)

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Quite a mixture of stuff this week – plenty to dig into over the weekend.

  1. Interesting job at GDS, promoting the use of gov.uk Verify in local government. You have until the end of Sunday 2nd July to apply – so better get cracking if you fancy it. If you’re on the lookout for a digital-ish job, then I’d thoroughly recommend Matt Jukes’ weekly listing.
  2. Startup SaaS Stack – this is a nice way of looking at the small number of software as a service tools that a new organisation might need to have. Not just relevant to startups but any organisations – certainly community, voluntary and charity groups could look at this and get a cutting edge tech stack in place in minutes and almost no cash. It also is an effective introduction to thinking about capabilities rather than systems in planning what technology you need.
  3. User-centred digital strategy – a really nice set of slides from Sophie Dennis that explains why strategy is helpful and what good and bad strategy looks like. While you’re there, why not check out her other deck on ‘Adventures in policy land’ which looks at service design in government, and is equally excellent (both via Strategic Reading).
  4. Paul Maltby followed up the crowd sourced reading list that I shared last week with three posts on how digital teams and policy teams can work better together, titled ‘A short guide to policy for government digital professionals‘, ‘What digital and policy can learn from each other‘ and ‘Prototyping a One Team Government manifesto‘. All are worth reading and mulling over.
  5. Who is responsible for effective, efficient and secure digital government? – watch the video of a wide ranging discussion of the progress made in digitising government. There’s more on the Institute for Government’s work in this area in this blog post, including a link to their report on the topic. I think it’s pretty clear to most people that the wave of enthusiasm for the work of the GDS in particular seems to be waning, not least following the departure of a number of leaders from that team, but also as they start to get stuck into some of the more intractable problems around culture and the back office IT stack. I’d argue that what is needed is not so much management, or even leadership (whatever the hell that is) but authority – someone or some people with the mandate to make change happen and the ability to force it through when bureaucratic (on the government side) and kleptocratic (on the vendor side) intertia starts kicking in.

These have mostly all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

Link roundup

I find this stuff so you don’t have to:

Link roundup

I find this stuff so you don’t have to:

What I’ve been reading

I find this stuff so that you don’t have to.

You can find all my bookmarks on Pinboard.

What I’ve been reading

I find this stuff so that you don’t have to.

  • cpsrenewal.ca by Nick Charney: Mapping Internal Policy to the Hype Cycle – "I've been thinking a lot this week about how organizations issue policies to govern the use of new and emerging technologies."
  • The BBC Micro can still teach us a lot – "The BBC Micro taught a generation of teenagers the joys of programming. It's time to re-engineer such a revolution"
  • Amazon v. Apple « LRB blog – "Readers might be revelling in the lower prices they find on Amazon, but if the books they’re buying are ever less worth reading, it doesn’t seem much of a bargain."
  • What is Dart? – O’Reilly Radar – "Dart [is] an open-source project that aims to enable developers to build more complex, highly performant apps for the modern web."
  • MIT App Inventor – "To use App Inventor, you do not need to be a professional developer. This is because instead of writing code, you visually design the way the app looks and use blocks to specify the app's behavior."

You can find all my bookmarks on Pinboard.

New Zealand government social media guidance

More examples of advice and guidance on using social media tools in government, this time from New Zealand.

The first bit is the High Level Guidance, described as helping:

organisations when they are trying to decide if they should use social media in a communications, community engagement, or a policy consultation context.  It is intended to be useful to managers and leadership teams, but also provides basic principles, code of conduct issues, and templates that are important for practioners of social media.

You can download it here.

The second is the Hands-on Toolbox, which

has been written to help practitioners who are setting up social media profiles and using the tools on a daily basis.  It has been written for public servants with limited experience using social media, but also offers tools and tips that will be useful for those practitioners who have been using social media for some time.

You can download that here.

What I’ve been reading

I find this stuff so that you don’t have to.

You can find all my bookmarks on Pinboard.

ACAS’ social networking guidance

ACAS – the Advisory, Conciliation and Arbitration Service, who you’ve probably heard of on news reports about negotiations between employers and unions – have published some guidance for employers on how to manage staff use of these sites at work.

Smart phones, internet, tweeting, blogging – we have accepted all of these innovations, and many more, as part of our working lives, helping us to work more flexibly, stay in touch for longer and respond to each other more quickly.

But is it all good news? Some estimates report that misuse of the internet and social media by workers costs Britain’s economy billions of pounds every year and add that many employers are already grappling with issues like time theft, defamation, cyber bullying, freedom of speech and the invasion of privacy.

So how should employers respond to the challenges posed by social networking tools at work?

New research from the Institute for Employment Studies, commissioned by Acas, advises employers to:

  • draw up a policy on social networking
  • treat ‘electronic behaviour’ in the same way you would treat ‘non-electronic behaviour’
  • react reasonably to issues around social networking by asking ‘what is the likely impact on the organisation?’

Worth checking out.