Tag Archives: egovernment

Bookmarks for July 11th through July 16th

I find this stuff so that you don’t have to.

  • How to work with online communities at Helpful Technology – "But there are many other ways to build relationships, and lots more experience to share. To help explore this further, I’m helping to convene Meet The Communities, a free, one-off event probably in Central London during September, bringing together some of the leading online communities with the government clients, PR & digital agencies for an afternoon of storytelling and speednetworking."
  • App Inventor and the culture wars – O’Reilly Radar – "Creativity–whether the creativity of others or your own–is what makes life worthwhile, and enabling creativity is a heroic act. Google has built a culture around enabling others' creativity, and that's worth celebrating. "
  • The Big Society – the evidence base – "Building on David Kane’s blog-post on the numbers behind the Big Society, the NCVO research team is keen to explore in greater depth the evidence behind this important policy agenda which emphasises the need to transform the relationship between citizens and the state."
  • Should Governments Develop iPhone Apps? – "No, governments should not develop iPhone apps, the community should."
  • Why Google Cannot Build Social Applications – "With Google applications we return to the app to do something specific and then go on to something else, whereas great social applications are designed to lure us back and make us never want to leave."
  • WordPress Plugins to Reduce Load-time : Performancing – Doubt my blog will ever run into performance problems due to traffic, but some interesting stuff here nonetheless.
  • BBC – dot.Rory: Martha’s manifesto – "But it's hard to see how the pledge of universal web access for the UK workforce – which may well be backed by the prime minister later today – can be fulfilled without some government money."
  • UK Government Goes Social for Budget Cuts: Do Not Hold Your Breath – "Once again, this is the unavoidable asymmetry of government 2.0 in action: it is easier (and certainly more pressworthy) to call for ideas on channels that government controls, rather than to gather them where they already are."
  • How Local Government can do Facebook « The Dan Slee Blog – Great roundup and hints and tips from Dan.
  • CycleStreets: UK-wide Cycle Journey Planner and Photomap – "CycleStreets is a UK-wide cycle journey planner system, which lets you plan routes from A to B by bike. It is designed by cyclists, for cyclists, and caters for the needs of both confident and less confident cyclists."

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for April 11th through April 16th

I find this stuff so that you don’t have to.

  • A New Approach to Printing – “a service that enables any application (web, desktop, or mobile) on any device to print to any printer.”
  • Governments and Citizens: You Don’t Own Your Tweets – This is a really interesting piece on ownership of online content.
  • Beauty is the new must-have feature – “I’m predicting that we’ll start to have a non-functional requirement around making beautiful experiences when we build systems, and that we’ll be rubbish at it when it happens.”
  • Follow Finder by Google – “Follow Finder analyzes public social graph information (following and follower lists) on Twitter to find people you might want to follow.”
  • Enterprise 2.0 and improved business performance – “Despite growing evidence, which I’ve presented here and elsewhere, there still remains for many people a real question about the overall ability of social software to improve how organizations get things done.”
  • calibre – E-book management – Really handy (for a Kindle owner, anyway) open source, cross platform ebook conversion tool.
  • Why does government struggle with innovation? – “If innovation is becoming a core attribute required by government organisations, merely to keep up with the rate of change in society and the development of new ways to deliver services and fulfil public needs, perhaps we need to rewrite some of the rulebook, sacrificing part of our desire for stability in return for greater change.”
  • The Biggest Obstacle to Innovation – “There are many candidates for the biggest obstacle to innovation. You could try lack of management support, no employee initiative, not enough good ideas, too many good ideas but no follow-through just for starters. My nominee for The Biggest Obstacle to Innovation is: Inertia”
  • Lichfield District Council – Open Election Data Project Case Study – “An early adopter Lichfield District Council has been actively sharing a range of local data for some time. In March 2010 the Council was the first authority to make its local election results openly available as part of the Open Election Data Project.”
  • Google Docs Gets More Realtime; Adds Google Drawings To The Mix – Me likey!
  • YouTube – SearchStories’s Channel – Make your own Google search story video – like in the Superbowl ad. Cute.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for April 5th through April 10th

I find this stuff so that you don’t have to.

  • Social Media Security – "We have found a huge lack of accurate information around security issues and awareness of social media. This website aims to help educate users of social media of the threats, risks and privacy concerns that go with using them."
  • E-government is not a financial cure-all – "Whoever is in charge after 6 May, I expect the drive towards "smarter government" (or whatever catch phrase replaces it) to continue. There are simply no other tools in the box. But whoever is in charge will avidly wish someone had made a bolder start while the going was good."
  • bantApp.com: Bant Diabetes Monitoring App for the iPhone and iPod Touch – Interesting iphone app for diabetes management, via @robertbrook
  • Two models of open innovation – "Based on our recent experience of working on open innovation projects, and also building upon a great paper by Kevin Boudreau and Karim Lakhani, we have concluded that there are two distinct ways of doing open innovation – creating competitive markets or collaborative communities"
  • Let government screw up – "I have the opportunity to speak to groups across government about the benefits, challenges and potential costs of social media. In the face of institutional anxiety, I’ve argued that social media is a positive environment that encourages experimentation. In fact, online users are willing to accept mis-steps and stumbles from government organizati0ns simply because it demonstrates initiative and ambition, if not expertise."
  • Project Spaces: A Format for Surfacing New Projects – home – "The event format I'm calling Project Spaces has emerged from working with various collaborators to facilitate events for communities actively engaged and committed to finding better ways to do things."
  • Can Open Office Escape From Under A Cloud? – "I do see a future for Open Office in the enterprise — one that’s closely tied to integration with collaboration, content management, and business processes and facilitated by the likes of Oracle and IBM."
  • A democratic view of social media behaviours – Interesting action research post from Catherine – plenty to chew on here.
  • Digital exclusion, porn and games – "I wonder if – as with mobile phones – there’s a certain, influential generation that see the technology as being more than just a technology. And instead, a marker for a whole way of life they just haven’t accepted yet."
  • Social media measurement – Great stuff from Stuart Bruce – debunking a few myths and some marketing BS.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 21st through March 29th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 18th through March 20th

[Something is going wrong with this again. For some reason this hadn’t been posted before now.]

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Bookmarks for March 13th through March 15th

I find this stuff so that you don’t have to.

You can find all my bookmarks on Delicious. There is also even more stuff on my shared Google Reader page.

You can also see all the videos I think are worth watching at my video scrapbook.

Putting Citizens First: Transforming Online Government

Paul Canning points us to some remarkably good stuff from government web folk from across the pond in the States: a white paper called Putting Citizens First: Transforming Online Government. Paul writes:

That such a document could exist is solely because webbies in US government are organised and have a voice. ‘Webbies’ meaning professionals with web specific skills, those which have emerged over the past 15-20 years.

It’s language could only come from webbies. We have nothing anywhere close to this document in the UK.

The organisation in question is the Federal Web Managers Council. The vision for this transformation is set out as:

  • Easily find relevant, accurate, and up-to-date information;
  • Understand information the first time they read it;
  • Complete common tasks efficiently;
  • Get the same answer whether they use the web, phone, email, live chat, read a brochure, or visit in-person;
  • Provide feedback and ideas and hear what the government will do with them;
  • Access critical information if they have a disability or aren’t proficient in English.

Paul has reproduced the whole text in his post – it really is required reading.

Guidance and Toolkits

There have been a number of posts popping up around the use of the social web within government, both as a reaction to discussions of the civil service guidelines for online participation and to the need to provide the tools and skills to public servants to make their interventions effective.

Firstly, the guidelines, about which I have written bits here and here. Dominic Campbell wishes they weren’t necessary:

Unfortunately, the moment that pen is put to paper and guidance is created, no matter how effective and light weight, things change and often for the worse. Guidance removes the freedom for people to think for themselves and results in situations where people download confidential files onto disc and send them through the post. Until civil servants are trusted to think for themselves, mistakes will continue to happen and the latent creative potential of the collective civil service will remain untapped, no matter how much guidance is created to give permission to behave to the contrary.

Dominic and I had a brief debate on the Local Government Community of Practice for Social Media about this. Whilst I accept his point that guidance should be unnecessary, they do have a certain empowering capacity which I think is very much a good thing at the moment. It provides legitimacy to those that want to engage in this space which wasn’t there before.

Jeremy Gould wrote an outline of the discussions he had at a recent gathering at the Cabinet Office:

I think I heardpeople were asking how to translate the principles into more operational / organisational guidance. In other words, how they’d actually do this stuff. But its also clear that we are still in the very early days of experimenting with the technologies and tools. There is no correct way to do things or optimum tool or technology. This is not the time for mandated solutions but for encouraging innovation.

This leads us nicely into a group of posts by Emma Mulqueeny, who is looking to develop a toolkit to guide civil servants around the social web and how they can be involved in it. This could be seen as being the bit that picks up on the operational side of things that Jeremy mentions people are actually looking for and will be much welcomed, I’m sure. Emma’s blog posts, by the way, are a great example of chucking an idea up in the air and letting people gives their views on it – the comments on her initial post have some great insights.

What’s good about this debate is that we seem to know be moving on from “We can’t introduce the tools til we change the culture” to “We can’t change the culture, let’s play with the tools anyway”. The guerilla, stealth style introduction of social web activity, best summed up in Colin McKay’s ebook, is surely the way forward: get it working, get it embedded, report on the benefits.

The trouble with putting together any generalist toolkit is that the whole issue is so damn complicated. As I have mentioned before, there are at least 16 different ways for officials to engage with the social web, depending on whether:

  • They do so internally or externally
  • They use social media to communicate or collaborate
  • They use their own platform, or get involved with someone else’s
  • They do so officially, or personally

Any toolkit or operational guidance will need to focus on providing a way for public servants to work their way through these options so they can decide on their best approach. They can be wildly different, of course: writing a blog is completely different as an activity to being active on a social network, say. Something is also required on the worldview required to make this stuff a success (give up on a certain amount of control, be prepared to accept some messiness); the roles also need defining (who does what when, etc) and then the platforms require explanation.

There needs to be material on how to make online activity effective, cutting through a lot of the bullshit (sorry, mum) that surrounds sites like NetMums or Wikipedia that are trotted out when anyone wants an example of an online community. Stuff to focus on includes:

  • That you need a core group of people involved in any project. You won’t get everyone in the UK interested enough in your consultation to take part in it. A tiny proportion of Wikipedia users edit articles to any major extent. The proportion of Linux users who actually contribute is miniscule. This isn’t a bad thing, but nor is it collaboration on a truly mass scale. Don’t overestimate how interested people are likely to be.
  • Any collaborative online exercise requires some kind of governance arrangements, no matter how informal. This isn’t about anarchy but is about giving people the platform to get involved, which still requires someone to have a leadership role.
  • The tools that are used must be intuitive and accessible. They must fit the type of work being undertaken. WordPress and MediaWiki are jolly popular at the moment, not least because they are quick and free. But do they suit every exercise?
  • Aggregating, moderating and reporting on outputs is vital, and again is a role that ought to be led from the centre. Outputs ought to be managed to ensure that the project actually delivers.

We don’t want to get to bogged down in what a blog is, and how to install WordPress, however. Instead case studies of how this stuff is working already would be useful to help persuade superiors that this is a Good Thing to be doing. Luckily, quite a few potential examples are starting to spring up:

  • Number 10’s ePetitions site
  • Foreign and Commonwealth Office’s blogs
  • DIUS’s consultation exercises
  • CLG’s Communities in Control blog
  • Various government (central and local) forays into Twitter

There is plenty of material to go into a toolkit, before you even start talking about the tools, then. There is a bit of consensus forming, I feel, on the approach that can be taken to any kind of online participation by officials:

  1. start listening,
  2. then acknowledge what people are saying,
  3. then respond to them,
  4. then start creating new content for them.

It is important to be comfortable with each stage before moving on.

Having been reading and typing away for a good hour now, it’s just occurred to me that I haven’t mentioned just why government should want to be engaged in the social web at all. Perhaps a lot of us enthusiasts don’t ask ourselves that question enough. It should be the first question asked in any toolkit: why are you doing this? I think there are a number of reasons:

  • To produce better policy by taking a collaborative approach to it
  • To better put across the government’s position on issues under discussion
  • To explain and educate about what government is doing and why
  • To remove some of the barriers between the governed and the government, as well as those that operate the machinery of government

I suspect there are many other arguments, and also that there are people better at putting them than me.

I’ll finish by quoting a recent piece by David Wilcox, setting a challenge to government:

This is where the challenge is greatest for Government. What’s traditionally worked for Whitehall is top-down, controlled, and not very joined-up You get people to come to your fund, your support programme, your events … then expect them to do the rounds with other departments and organisations. What works on the web is to go where the people are. Instead of building yet another web site it is often better to do a lightweight blog and then concentrate on using a range of tools and platforms to connect with existing communities and networks. The response of the social technology innovator, faced with a new piece of work or project developed by someone else, is “great, if you’ve done that already, I can build on it”. Open source thinking.

Stratford Bin Calendar

Not the most enticing of titles, possibly, but Stratford-on-Avon Council have launched a neat new service allowing people to easily look up when their bins should be collected (strikes permitting, of course) without the need for scanning long tables of towns, roads and dates. They announced it on their twitter feed.

You simple tell the system whereabouts in the district you live, and it tells you when your waste is collected. Easy.