The purpose of Digital Dialogues is to assess the capacity of ICT to support central government’s communication and consultation activity (principally with the public but also with internal stakeholders).
Digital Dialogues takes technology as its focus and seeks to build the capacity within central government for setting up, managing and evaluating digital technology’s contribution to promoting public participation in the policy process. Digital Dialogues has the additional objective of promoting collaboration and exchange between departments.
Dickson notes that:
The good news is that, perhaps predictably, the online world comes out of it pretty well. Public engagement is a good thing, and the majority of those drawn to online channels were not previously ‘engaged’; but it should be seen as a complement rather than a replacement for conventional offline methods. There’s also a fair bit on the importance of appropriate planning and ongoing management / moderation.
It all makes interesting reading.