Iain Dale points to something which I thought would be very interesting:
If you want to know why the NHS is in an administrative mess read THIS post on the 2020health.org site. It is a live ‘waiting room’ blog.
Although, it’s not quite that, rather a what appears to be a static news article at 2020health.org.
It certainly brings home the utter hopelessness of hanging around, waiting in hospitals:
It seems that in order not to breach the waiting time target, clinics like these are quadruple booked. 200 patients were booked in this afternoon with no increase in the four doctors usually on duty as when there are 50 patients. I’ve been handed a copy of the complaint form to fill in – they have a ready supply. Yet most people around me declined the form, preferring to moan rather than write.
Now here’s a thought, though. Rather than feedback or complaint forms, what if hospitals, and other public sector service deliverers, provided a platform for views to be provided, whether through a blog or some other medium, allowing for instant airing of views but also the opportunity for others to respond in real time?