My slides are embedded below. If you can’t see them, there’s a PDF here.
My main points were:
- The internet has knowledge sharing and learning in its DNA. Any approach to knowledge management that doesn’t involve the ‘net deserves to fail
- People share and learn in their own ways. Give them the freedom to find the tools and techniques that work for them, and ensure the organisation can aggregate
- Turning activity like recording and sharing knowledge into a standard corporate process is unlikely to make it popular. Fit it into everyday workflow, not extra work