Month: September 2014

Why some centralising of local gov digital is needed

An ongoing debate this. Ben Proctor has had his say recently, and it feels fairly sensible.

There are two issues at stake here – one is whether some kind of ‘GDS’ for local government is needed; second is whether we need a website for every council.

These two things are not necessarily bound to one another.

My view is that some centralising is vital for the sector, for two main reasons.

First, financial. It’s nuts that there are hundreds of broadly similar, publicly funded organisations out there paying again and again for broadly the same thing. There has to be savings to be made here with a bit of rationalisation.

Second, and most important for me, quality. The standard of digital services in local government is variable to say the least. Lots of people are doing brilliant work. Lots more people, it would appear, are being prevented from doing even competent work by some circumstance or other.

I think the first thing local government needs to do is to admit that there is a problem. The majority of services delivered within the sector do not provide an adequate level of quality user experience.

In other words, the current system isn’t working.

The problem, as many have pointed out, is that making this happen would be hard. Who has the mandate to get this done? How to get around political issues, particularly local pride, and so on? Big national IT projects? Arrrgggggh!

… and so on.

However, none of the arguments are strong enough to make this not worth trying. If we can save the sector millions of pounds a year, then putting a few noses out of joint will probably be worth it.

Key to success for me will be:

  • Ownership by local government. Lots of models have been discussed. I would look strongly at putting a mutual together, owned by the sector, where councils pool money by investing in the mutual. This should provide a mandate as well as scale to get things done
  • Focusing on achieving realistic things. Follow the GDS model of building prototypes and getting stuff out quickly. Don’t build the single local government domain as the first job.
  • Quality above all else. Everything that comes out of the mutual should be of the highest quality, firstly because it should be the minimum standard anyway but also to demonstrate to the sector what can be achieved
  • Share everything openly. Even those who choose not to be a part of the mutual should still be able to make use of its products and services.

I’m sure there are lots of holes in these – admittedly very sketchy – ideas. However, so much could be achieved so quickly if even just a handful of forward thinking local authorities got together and made this happen.

In praise of the clipboard manager

A clipboard manager is an insanely useful bit of productivity kit. It’s one of those things that you may not know even exists, but once you start using it, you can never go back.

A quick reminder: the clipboard is the bit of memory on your computer (or phone, tablet, fridge etc) where the content you have just copied or cut from the screen is store, so that you can paste it elsewhere.

One of the drawbacks of the clapboard is that it can only store one bit of content at a time – it overwrites itself every time you cut or copy something new.

However, with a clipboard manager, your history of cut and copied content is available to you whenever you want it – so you’re no longer limited to that one clipping!

Here’s an example of when this is handy. Say you’re copying lots of bits of text from one document to another. Normally, you’d copy a chunk, flip to the other document and paste it in; then back to the original, copy, flip, paste, and back again.

With a clipboard manager in place, you just copy all the different chunks in the original, then flip to the destination document and paste them all in.

It’s so easy! You’ll wonder how you ever coped without it.

I use Alfred on my Mac to manage my clipboard (it does a load of other neat stuff too). If you’re on Windows, Ditto seems like a good option.

Find a problem, and fix it

There are a lot of problems out there that need fixing. Some are big, and complicated. Others are quite small, and simple.

Why not try picking one of the small and simple ones, and fix it?

Back in 2007, I started a new job in local government. I was a risk manager! I hadn’t been one of those before.

I needed to write a risk management strategy. So, in the best traditions of local government, I hit Google to find someone else’s that I could, er, take inspiration from.

Only, I couldn’t find anything useful. All my results were cluttered with non public sector stuff. What a pain.

So, I decided to fix this small, simple problem. I set up a customised search engine in Google, effectively feeding it a whitelist of sites to restrict the search to. My list was of all the URLs of UK local authorities.

Now, when I searched, I only got results back from organisations like mine. Lovely!

I put the search box on a website, where it resides to this day as LGSearch. You can give it a go yourself, if you like.

I do not claim that, even in 2007, this was a technological breakthrough of any particular sort. It was however a quick and dirty solution to an annoying problem, and it worked.

No need to build a new search index. No need to seek funding. No requirements for a programme board or any such thing.

What problem could you fix today?

Just what is digital, exactly?

I’ve seen a few comments bouncing about Twitter and other places debating the meaning of the word digital, and why it hasn’t caught on in some places at all.

I’ve also seen some people saying that ‘digital’ is an unhelpful term, given the broad range of things it seems to describe.

I’d agree that it isn’t perfect, however, it’s what we’ve got. May as well make the most of it.

My definition of digital is:

The delivery of information, interactions and services over the internet.

However, that’s not all. It is also:

The approaches, skills and behaviour that have been popularised by digital projects.

Hence agility, responsiveness, user focus, and so on are all ‘digital’ even though they don’t specifically require the internet.

Your mileage may vary, of course, but this definition works for me, and hopefully for those I work with.

Letting things go, making things happen

The way to make things happen is to let them go.

I learned this from hard experience. For the last three or four years I spent my time trying to build a business. It didn’t go very well. It turns out I’m best working alone, within organisations, helping them to get things done.

My business was to have products. This meant – to me, at the time – spending hours, days, weeks and months secretly making things. Plans, websites, content. The aim was to have something nobody else did, so I could sell it over and over.

But nothing terribly worthwhile got planned, or made, or sold. I got depressed, and that’s about it.

Then, at the turn of this year, I woke up. I remembered what I was good at, and what I liked doing. And I remembered that making things is a lot easier when you do it in the open.

It’s so easy to default to wanting to make things perfect before you tell anyone about them. This generally means they will never be finished, and never be as good as they could be.

It’s also easy to revert to wanting ownership of something. Don’t do it. Let everyone have a piece if they want it. Get them involved.

This is what I’ve been doing with Think Digital. I do have ambitions for it – to create some kind of framework or model to help people with digital transformation. But I haven’t waited until it’s all in place before I get it out there. Instead, as soon as I had something worth publishing – a simple list of ten ideas – I did so.

As I develop these ideas, I’m publishing them, through talks in webinars. Giving it away to help me get feedback and refine my thinking.

It feels good – but it’s a challenge. Every day, pretty much, I have to remind myself not to keep things to my chest, not to try and build a product, just to come up with helpful ideas that others might find useful enough to want to put some time into themselves.

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