I wrote about why I don’t think single user accounts are a good thing for local councils: https://sensibletech.co.uk/should-you-develop-a-single-customer-account/ – also sent as a newsletter https://www.davebriggs.email/p/daveslist-volume-3-issue-5
Matt ‘Jukesie’ Jukes is looking for work. You should hire him! https://digitalbydefault.com/2023/07/20/whats-next/
I keep seeing this image popping up in various online places, and it sums up exactly where a lot of local gov is when it comes to Ai, machine learning etc:
“Better government tech starts with people. New Jersey shows how” https://www.washingtonpost.com/opinions/2023/06/13/new-jersey-digital-unemployment-insurance/
Love this quote from the above article: “smart digital investments must start with people”.
“This is my new thing after five years of talking with large companies about digital transformation: it just takes a long time.” https://mastodon.social/@email@example.com/110751957148905976