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Scaling up public sector innovation

A few months ago I was interviewed by some very nice civil servants from BIS and CLG about how central government could help support and scale innovation in local public services.

I can’t remember much of what I said, but I’m guessing that ‘get out of the way’ probably featured several times. Oh, and ‘don’t impose models, tools or platforms from above’ as well.

Anyhow, the team have reported their findings, which focus on four main areas for action:

  1. Create the conditions that maximize the capacity for innovative ideas to scale across the public sector;
  2. Ensure that the public sector have the organisational culture, leadership, and people conducive to supporting the scaling up of innovative ideas;
  3. Establish networks that facilitate the dissemination of innovative ideas that could be scaled, supporting the spread of knowledge; and
  4. Use appraisal and evaluation of innovative ideas to provide the business case for scaling, to ensure the right ideas are implemented and driven forward.

You can download an executive summary of the report (PDF) or the whole thing (also PDF).

It’s worth a read.

Ken Eastwood on LocalGovCamp

Barnsley Council, and Public Sector Nomads’ Ken Eastwood has written a lovely, and important, blog post about his experience of LocalGovCamp:

The 200 or so attendees again demonstrated that there is genuine talent within the sector and an interest in innovation that transcends the traditional 9 to 5. However, it was all too apparent that many of these people are held back, they are blocked from affecting change, from doing things differently and from doing different things. In many cases they are frustrated by their lack of influence and by local government’s resistance to change and bottom up innovation.

Go read the whole thing!

Innovating doesn’t mean doing something new

I’ve been a big fan of James Gardner‘s work on innovation for a while now. His blog is a great read and his Little Innovation Book is a fantastic run down of the things you need to know.

His new book is going to be called Sidestep and Twist and it’s main point is that the big, impactful innovations are usually improvements or adaptations of existing ideas.

So you don’t need to be first with an idea, you just need to be able to execute well. Think iPod – not the first MP3 player by a long shot, but it was better than the others and made such devices mainstream.

In this video, James gives a really thought provoking thirty minute-odd talk about this idea. It’s well worth watching:

If you can’t see the video, you’ll find it on YouTube.

More notes on mobile apps and government

I still haven’t really got my head around mobile apps and their use for government services. However, James Coltham wrote up some excellent notes from a meeting up in Scotland on the subject recently:

There is definitely a groundswell of interest, though, as well as a growing demand from the public, making for interesting times for anyone involved in making sure their services are ready to go mobile.

I wrote a few bits down last August, and if I’m honest my position hasn’t much changed from:

  1. Platform neutral mobile friendly websites are probably a better bet in an age of austerity
  2. App development is probably a job for the private sector, but I’m not convinced there’s an actual market (ie would people pay for an app to access government services?)
  3. Any app that would work for more than one organisation will need open data in a common format which doesn’t yet exist, though it might do soon (LinkedGov, KnowledgeHub, etc)

Also, what are the sorts of things people will want to do with councils or other public services on their phones? I suppose there are two elements to this:

  • Those things you might want which are suited more to a mobile device than anything else: ie, I need this information now, and here. Bus timetables are a good example, perhaps, or something else that can use location data.
  • Everything else, but delivered to a phone because that either where the owner prefers to access information and services, or because it’s their only way of accessing information and services

I think the second point is probably key to winning the argument for whether government organisations should seriously explore delivery via mobile devices. If we come to a point where a lot of people don’t bother with PCs because their phones do want they need them to, then that’s where the focus of electronic delivery probably should be pointed.

In other words, what does e-government look like in a post-PC era?

Here comes Noot – the public sector social business tool

I’ve written loads in the past about the importance of using social technology in the workplace, especially in the public sector.

It’s great for tearing down silos, sharing knowledge, making the most of talent, completing projects successfully and maybe making life a bit more interesting.

One bit of technology I have had my eye on for a while is a bit of open source loveliness called Open Atrium, which is based on the popular and powerful Drupal framework.

What really caught my attention was that it was announced recently that the White House were using it to collaborate with. This is a bit of software that means business.

So I was delighted when I started talking with my good pals Harry and Rupert at Neontribe – web developers and user experience legends from Norwich (and who are organising RewiredState Norfolk this weekend, which you really ought to get to if you can). It turns out that they live and breath Drupal, and whats more, had started to get enquiries about OpenAtrium themselves.

Noot

We put our heads together and came up with Noot. Noot is a hosted Open Atrium offering aimed squarely at the public sector here in the UK. The Neontribe gang handle all the technical stuff, while Kind of Digital provides the consultancy and training to make sure customers get the most out of their investment.

Noot provides you with:

  • Groups, allowing people across your organisation or from partner organisations to get together and collaborate.
  • Discussions, so folk can talk to one another.
  • Collaborative authoring, allowing people to jointly create and edit documents.
  • Project and task management, helping to get stuff done
  • File uploading and sharing
  • Yammer or Twitter style status updates

…and a bunch of other cool stuff. What’s more, we’re going to be actively listening to users and developing more features to provide the functionality people really need.

So whether you just want to get people in your organisation talking to each other, want to manage cross departmental projects better, or start doing some serious partnership collaboration, Noot could well be the technology that suits your people and your process.

We’re still tidying things up, getting our marketing messages right and figuring out just how much we are going to charge for this thing. In the meantime, do follow Noot on Twitter, and bookmark the homepage so you know where to go to find out more.

If you’d like a demo or an early chat about Noot, you know where I am.

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