Key learnings from GOV.UK One Login discovery research for local government:
Key themes emerging from the research include:
- cost savings are essential – councils told us this would be critical to secure leadership buy-in
- identity verification is a USP – councils value secure verification and the potential to share credentials across local and central government
- suppliers are open to integration – many are already using, or moving towards, OpenID Connect (OIDC) compatibility
- forward thinking but stretched – councils want to future-proof systems, but limited resources, capability, and competing priorities are barriers
- user adoption risks – concerns about digital exclusion, resident trust, and the transitioning of users to a new system