Microposts – Page 3 – Dave Briggs

May 21, 2025, 3:48 pm

Phil ‘The Rumenator’ Rumens on service patterns:

A lack of common service patterns can prove costly within a single organisation too. We’ve all read reports of spiralling costs and lengthy delays in pubic sector IT projects, and in part this can be attributed to the desire for bespoke functionality resulting in tweaks or even wholesale redesign of how a platform functions to meet the unique service designs of that organisation.

He isn’t wrong to flag this. I’ve been noodling around with this idea a bit in the last few months, which I need to blog about at some point.

May 21, 2025, 3:23 pm

The Somerset Council target operating model is quite nice, I think.

Eddie Copeland writes helpfully and convincingly on the future of local government digital leadership following the mention of it in the government digital blueprint. Tried to pull out a bit for a quote but couldn’t it was all good.

In all the research work I have done in the last year or so, leadership comes up time and time again as being one of the biggest things holding local government back from making the most of the digital opportunity.

December 17, 2024, 12:17 pm

Rachel Coldicutt, Words Matter:

Digital technologies require a strange combination of seemingly unconnected things, including (but not limited to) big material things like data centres, small things like phones and computers, even smaller things like chips and processors, and a bunch of invisible processes and protocols that conjure tools and services and apps and web pages and all the rest into being. What we see at the end tends to look quite neat and tidy, but many decisions and things are hidden behind those icons and dashboards and shiny cases, so they need great big stories to talk them up and make them feel exciting.

December 17, 2024, 12:12 pm

Denise Wilton writes One for all and all for none:

You can look for available GP appointments using the NHS app. Pretty cool. Unless your local surgery has opted to use a different system. If that’s the case, you need to make sure you don’t click the ‘Check for available GP appointments’ button in the app because it will just say ‘No appointments available’. And when you phone the surgery, you’ll get a recorded message which says to use the app. So you’ll try again of course and get the same result: No appointments available. Perhaps you’ll feel bad for being a burden – because it’s flu season and the surgery must be flat out. Perhaps you’ll wait another day and when you try again you’ll find there are still no appointments available.

Load more posts!