The people running the majority of internet services have used a combination of monopolies and a cartel-like commitment to growth-at-all-costs thinking to make war with the user, turning the customer into something between a lab rat and an unpaid intern, with the goal to juice as much value from the interaction as possible. To be clear, tech has always had an avaricious streak, and it would be naive to suggest otherwise, but this moment feels different. I’m stunned by the extremes tech companies are going to extract value from customers, but also by the insidious way they’ve gradually degraded their products.
Archives: Microposts
December 13, 2024, 2:38 pm
Anything that helps me (and others) understand Wardley Mapping better has to be a good thing. Here’s Will Larson’s Rough notes on learning Wardley Mapping.
December 13, 2024, 2:29 pm
Lloyd writes up his experience of new, location based social network thing Mozi. Just like it’s 2008 all over again!
December 12, 2024, 9:54 pm
Dave Rogers answers the question Just what is ‘Test and Learn’?
December 12, 2024, 12:21 pm
Jeremy’s 5 reflections on his year at Homes England are interesting, wise, and definitely worth thinking over.