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Alice Casey of Involve on Hazel Blears’ 7 day blog
An online notebook
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An online notebook
In what must be the most exciting day in the Department for Communities and Local Government ever, which has seen the start of a Twitter feed and the publication of a major white paper, the latest news is that Hazel Blears is now blogging!
I want to hear everyone’s views, from local citizens to local authorities. As a citizen – I’m keen to know what would make you get more involved in your local community? What are the barriers or challenges you face? What could we, or our colleagues in local government, do to make it easier?
For local authorities or organisations hoping to increase public participation – please tell us about your successes and challenges and what we can do together to get people more involved.
All the important bloggy stuff is there – RSS feeds and comments on posts, which is great. It seems to be a fairly short lived affair – only running for a week until 18th July – and I am not sure if that will be true of the twitter feed too, it seems likely. Still, if it’s useful I guess it will be possible that it will return again in the future.
It seems to be running on Community Server, which CLG use for their forums too, which itself runs on Microsoft .NET technology rather than the open source based approach that the recent developments at Number 10 have gone for. I’ve used Community Server myself quite a bit in my work at the Information Authority, and while it isn’t quite as flexible or intuitive as WordPress on the blogging front, it more than does the job.
So, welcome to the blogosphere, Hazel. I hope you enjoy your stay.
Just had a chance to have a run through the executive summary of the white paper Communities in Control, published today by the department for Communities and Local Government, with a highlighter pen and picked out a few juicy bits. I suspect most of my interest will be in Chapter 3: Access to Information, and you will all no doubt be delighted to note that some discussion of the detail of that will be forthcoming…
For my more cynical readers, please note that I am commenting on all this stuff in a very positive frame of mind!
First up, some bits talking about money on page 3:
We will also set up an Empowerment Fund of at least £7.5m to support national third sector organisations turn key empowerment proposals into practical action…
we are establishing a £70m Communitybuilders scheme to help them become more sustainable. Grassroots Grants, developed by the Office of the Third Sector, offer small sums of money from an £80m fund – in addition there is a £50m community endowment fund – to help locally-based groups to survive and thrive…
Excellent news. One of the issues being raised a lot at 2gether08 was the fact that there wasn’t the money to get community action going. What’s also needed, though, as well as the money existing, is for the funds to be marketed in such a way that people know it’s there, and how to bid for it.
Tracey and others might be interested in this on p4:
We will support community effort in tackling climate change. A ‘Green Neighbourhood’ scheme has been launched which will demonstrate how communities can take action to adopt low carbon lifestyles.
Also on page 4:
The Internet offers huge opportunities and we want to encourage public bodies to authorise the re-use of information. We are improving the information available to local citizens and service-users. But there is a correlation between social and digital exclusion. We will ensure all sections of society can enjoy the benefits of the Internet, and other methods of communication.
A strong independent media is a vital part of any democracy. We will continue to support a range of media outlets and support innovation in community and social media. We will pilot a mentoring scheme in deprived areas on using the Internet.
This is good, positive stuff. The digital divide is not, as far as I am concerned, a reason (excuse?) not to engage with people online. Instead, make it a part of any initiative to get people online. Run some classes. Take some laptops with 3g dongles to a community centre. Do something!
Page 5:
Petitions have become easier on the internet…To make it easier to influence the agenda at a local level we will introduce a new duty for councils to respond to petitions, ensuring that those with significant local support are properly debated…Petitions should be taken into account in decision making in public services.
Petitions are an interesting thing, they’ve been popular on the Number 10 website, and have certainly raised the profile of certain campaigns. Whether they really encourage real participation, rather than just a single, throwaway response at a friend’s email request, I’m not sure.
Again from page 5:
Citizens should have a greater say in how local budgets are spent. Participatory budgeting – where citizens help to set local priorities for spending – is already operating in 22 local authorities. We want to encourage every local authority to use such schemes in some form by 2012.
This is interesting and Participatory budgeting is something I would like to have more of a look into. The biggest question people have about their local authority is ‘what does my council tax go on?’ and anything which makes the budgeting process a little more transparent has got to be a good thing. I guess the trick is to avoid it becoming gimmicky.
Page 5 must have been a good one:
Local authorities should do more to promote voting in elections, including working with young people through citizenship lessons.
Music to Tim‘s ears I am sure. Mind you, I did Politics at Uni (a 2:1 from Hull in case you’re interested…) and the idea of citizenship classes gives me the willies. Later the idea of incentives to vote is raised, even a prize draw. Oh dear.
Finally we are onto page 6:
A quarter of local councils use neighbourhood management to join up local services including health and transport and help tackle problems in deprived communities…The third sector also has a unique ability to articulate the views of citizens and drive change, and we will work with them to develop principles for their participation in Local Strategic Partnerships…
we want local people to have more of a say in the planning system so we will provide more funding to support community engagement in planning
Again, good stuff, sounding like we want to get the people involved in the processes that affect them. I do worry in the growth of levels of governance here though: we have central, local, town and parish, now neighbourhood councils and management. Good that the third sector is being involved, though the mention of LSPs reminds us all of just how damn complicated the service delivery landscape has become in this area.
Page 7 has a lot of stuff about getting young people involved:
We will establish direct access for young advisors to the Secretary of State for Communities and Local Government and set up a programme for young people to ‘shadow’ government ministers and elected mayors. DCSF are establishing a £6m national institute for youth leadership
Getting younger people involved in local democracy is a great initiative to take forward, and of course it is already happening in pockets around the country, say with I’m a Councillor amongst others. I am no expert on the likes and dislikes of young folk, though (as the contempt in which I am held by my son proves), but I do worry that a ‘national institute for youth leadership’ might be a bit too dorky to attract a representative group.
Page 7 also has a bit on Scrutiny. Yay!
We will raise the visibility of the overview and scrutiny function in local government, which is similar to Select Committees in Parliament.
My first proper job in local government was in scrutiny, so I have bit of a soft spot for it, and nobody knows what it is about. I also don’t think it is accorded the respect it needs as a process in a lot of councils. Built into it from the start was the ability for residents to get involved, so it’s a prime area to be developed furthr as part of the empowerment agenda.
Page 8 must have been boring, straight onto number 9 (I can’t believe I am doing this voluntarily, my fingers are aching from typing and I am starting to feel a little sick):
We will amend the Widdicombe rules which forbid council workers above a certain salary band from being active in party politics.
I would really be interested to know how big a problem this is. Also, what about civil servants who want to get involved locally? Anything that frees public servants up to participate as much as they want to has to be a good thing though.
More from page 9:
We will give backbench councillors more powers to make changes in their ward with discretionary localised budgets that they can target on ward priorities.
Just backbench councillors? So those with cabinet members representing them lose out? Anyway, this is a nice idea to give backbench councillors something to do, which many lost following the large scale move away from committees.
Page 10 now (last one, phew!):
We want to make it easier for people wishing to serve on local committees, boards or school governing bodies to know what the role involves and how to go about applying for vacancies.
It’s too hard to get involved, I think most people agree. It also needs to be easier for those who want to help but can’t commit the time to do an entire role, though. Maybe job-sharing governors or councillors?
Last gobbet:
We want to see more people involved in starting and running social enterprises, where the profits are ploughed back into the community or reinvested in the business. A new Social Enterprise Unit is being set up in Communities and Local Government to recognise the social enterprise contribution to the department’s objectives. We will also encourage local authorities to ensure social enterprises are able to compete fairly for contracts.
Nice bit to end on. There was mention of the third sector before, but I don’t think that is a sufficiently all inclusive term. What about individuals who have ideas, people sat with laptops in bedrooms, groups who emerge and want to do specific work in the community. I think we are into Clay Shirky territory here, where social enterprise can be started by people without the backup of a pre-existing organisational structure. Such people may need help identifying other people can help, or where funding is. Maybe they just need a room they can borrow to meet up in. But they need support, whether from central or local government, that the sorts of organisations that did this stuff in the past never needed.
Anyway, that’s me for now. Would be good to hear other people’s thoughts in the comments. I’m off to read the rest of the white paper now…
I’ve been wrestling with how to bring together and publicise the bloggers who have always been around, and those who are springing up following the publication of the guidelines.
So, I have started hacking together http://publicsectorblogs.org/ which takes a bunch of feeds, bungs them into one using Yahoo! Pipes and then republishes them on one page using SimplePie. Sophisticated it ain’t.
There is a combined feed to subscribe to via Feedburner, and an email subscription option too, but I see this more as a tool for people to quickly scan rather than anything else – there’s probably too much of it to begin with.
The bloggers I have used so far aren’t just civil servants, or local government officers, but anyone who works for or in the UK public service, and who write about it now and again. This is an inclusive kind of thing! They are (in no particular order):
If anyone has any further suggestions, do let me know in the comments.
I do need to make some improvements to the site, the most important one being to highlight where each post has come from. But this is my first time with SimplePie – and I suspect my use of Pipes complicates matters – and so any offers of help are appreciated!
The Department for Communities and Local Government now has a Twitter feed, resplendant with a Hazel Blears avatar, as Simon Berry reports.
More news coming out of CLG today to come later with the publication of the Communities in Control white paper, which I think will be appearing on the website here.
The Personal Democracy Forum has published a free eBook called Rebooting America: Ideas for Redesigning American Democracy for the Internet Age. It’s full of great little essays by such luminaries as David Weinberger, Clay Shirky, Howard Rheingold and Jeff Jarvis.
Well worth downloading and having a read. I’m going to be looking to see what we in the UK can learn from it. My guess? A lot.
Update: Tom Watson blogs about it here.
Chris, the Digital Pioneer, asked in the comments (and on his – I assume Chris is a he! – own blog) for some advice how how wikis can be used to throw some rough notes up and invite people to collaborate and share knowledge and experience to develop them into more coherent documents.
Much of this stuff is standard across any kind of online community, and I don’t claim to be very original in any of this. However, for what it’s worth, here are my thoughts:
1. Identify who might be interested
There’s no way you will pinpoint every person who might be interested in what you are collaborating on. However, you should be able to spot the people you are aware of who will definitely get things going. This might be because they have a track record of getting involved on this issue, or that they know their way around these kinds of processes. Either way, they are useful people to have around.
Reach out to these guys and let them know what you are planning to do. Keep the specifics around the tech side of things vague, but recommend they encourage others to get in touch, so you can use other people’s networks to create a bigger list of initial collaborators.
Also find out at this stage roughly what level of tech-savvyness there is among this initial gang. Find out how they like to communicate – do they prefer email, discussion forums, or are they happy getting their hands dirty with a wiki? This will help inform which platforms you choose.
2. Put a platform together
Bearing in mind what you found out in step 1, decide at this stage what wiki system you want to use. The fundamental factor is to keep things as simple as you possibly can. Other issues include whether you want to host it yourself or are happy for the content to be sat on someone else’s server, and whether you need to restrict access. On the first point, by and large hosted wikis are far easier to use and more functionally rich than those which you manage yourself. On the second, make it as open as possible, so that there are few barriers for people to get involved.
I am a particular fan of Wikispaces, because they are quick, easy to use, and can allow you to have your own space to create as many wikis as you like under your own banner, each with their own access privileges. The other cool thing about Wikispaces is that each wiki page has a discussion forum attached to it, allowing for threaded discussion about the content on that page – ideal for those who don’t feel comfortable about editing pages themselves but who nevertheless would like to suggest a change. The cost for Wikispaces goes from free to £4,000 a year, depending on what you are after.
Other hosted options include pbWiki, Stikipad (see comments), Wetpaint and Wikia. Most offer, like Wikispaces, different levels of customisation for different prices.
MediaWiki – the platform that Wikipedia, amongst many other wikis, runs on – is probably the best of the free self-hosted options. It lacks Wikispaces’ easy wysiwyg editing, and the talk pages for each entry aren’t as easy to manage either. It is however easy to set up and open source. Other self hosted options include the free PMWiki or the paid-for SocialText or Confluence.
3. Get the content on the wiki
This, depending on your starting point, can be a quick or a very labour-intensive job. Copying and pasting text from other documents is fine, but when it is from (say) a PDF some cleaning of the formatting is likely to be necessary. Make sure you factor the time in to get this done.
Don’t forget your users when adding content to the pages. Consider adding some consistent header text to the top of each page, explaining what the content is, how it can be edited or discussed, and how the wiki administrators can be contacted for help, etc. Ensure that you take into account what people told you at stage 1. If people say they like to respond by email, make sure there is an email address they can send comments to, and a process for getting those comments onto the wiki.
Ensure that the navigation for the wiki makes sense and that people will be able to find the bits they are interested in easily. Test it out on some of your initial group to get their thoughts. Maybe find a complete web-novice in your organisation to take a look and see how they get on with it.
4. Set the rules of engagement
Having rules is boring, but a lot of people like them. Part of this will come into the page heading text I mentioned in step 3, but it is probably worth explaining again on a separate page. Make it explicit who should have view and edit rights to the content and also how vandals will be dealt with.
It might also be worth explaining exactly what will happen to people’s content that they add, who it ‘belongs’ to and under what licence it is published online. These things shouldn’t matter to most people, but those that do care do so loudly.
It probably is also a nice idea to explain what the aim of the whole exercise is – what is the eventual output likely to look like? And how will those who have collaborated on it be credited?
5. Invite and manage contributions
Now invite your initial group to come onto the wiki en-masse to start collaborating on the content. Keep it to this gang as much as you can to start off with. Any problems in the structure of the site or the way content is made available will soon be spotted and fixed.
Other things will be bound to go wrong at some point. People will accidentally delete entire pages of content, for example, and panic about what to do about it. Make sure you and your team are keeping a constant online presence to monitor what’s happening so you can react quickly to a) calm down the person who has just ballsed things up and b) put things right so the project retains at least a veneer of professionalism.
6. Market it
To get people involved beyond your core group of volunteers, you need to get eyeballs. Post to relevant forums, blogs and mailing lists about what you are doing. Telephone other contacts and get them to sign up. Stick a link to the wiki in your email signature. Mention it in every letter you write.
Don’t forget that you are asking people to give up their time to help you out for nothing in return other than the kudos of actually being asked for their opinions. Some will jump at the chance, others will need more persuading.
7. Get everyone in a room
At the very least, have a party at the end of the exercise to thank everyone. But even better, have one towards the beginning too. Even online networking fanboys like me appreciate that to get trust in a community, you have to meet one another face to face first. OK, you don’t have to, but it really does help.
Maybe you could have a wiki day – a big room with lots of laptops, wifi, flipcharts and post-its, where everyone does their best to get as many quality edits done as they can, chatting to each other and developing ideas in real life. Plenty of coffee and sandwiches would probably help too.
8. Chilax
Involvement in any activity like this one will involve the acceptance of a significant loss of control and messiness in the way things develop. This is good, don’t try and fight it.
Do moderate offensive or stupid content – that does no-one any favours. But if things are developing in a direction you didn’t expect, or don’t like, let it. Have a conversation about it. Examine your own preconceptions and assumptions and see if things can be worked out another way. But don’t go round reverting pages because you don’t agree with them.
9. Get the output sorted
Finally, make sure there is a recognised output at the end. Hopefully this could be some sort of document that people who like documents can read. Make sure it is full of links back to the wiki so that people can see who developed what idea, and how that idea changed from the original.
Make sure that a description of the process is included in the final document, and that everyone who contributed is credited. Go back to those forums, blogs and mailing lists that you punted the idea around on and let them all know how it finished. Make a fuss about the fact that this stuff works!
10. There is no tenth point
Sorry
William Shaw has a rant on Palimpsest about Tim Butcher’s Blood River:
Of course the real reason why the Congo is a hell hole has to do with the last 150 years of history, not with any darkness. The older part is documented in Hochschild’s brilliant history King Leopold’s Ghost. Back then it was about rubber. That was why Belgium slaughtered around 10 million Africans and brutalised milllions more. The last 15 years are more to do with the way we turn a blind eye to the way companies source the materials they need to make our laptops and mobile phones. Butcher acknowledges these arguments, but you sense he doesn’t really have much time for such liberal explanations. He sees Africa instead as eternally tribal and fractious. He has turned the wheel full circle to a kind of HM Stanley vision of Africa as something that only a strong hand could ever heal; the difference is that Butcher comes from an era which cannot condone such violence. As a result, he creates a picture of a country that nothing can redeem.
Entertaining and illuminating stuff.