platforms

📅 Daily Note: August 7, 2025

AI in Adult Social Care – guidance for adult care providers on the use of AI.

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Giles shares “examples and links about working in the open and agile communication”.

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Service mapping: building transparency, trust and transformation together on the Public Digital blog.

Service maps aren’t just tools – they’re catalysts for transformation. They clarify complexity, foster collaboration and enable informed decision-making. They help organisations navigate the challenges of transforming and continuously improving their services. We worked with Defra’s Farming and Countryside Programme (FCP) to develop a service map and a set of service outcomes.

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Blood, Sweat and Roadmaps by Maarten Dalmijn:

Your roadmap is like an indicator species that reveals all the organizational dysfunctions in your organization. The roadmap is where business and tech meet, where your vision and strategy collide with your execution and teams. The roadmap is where departments and business units compete with your teams and other organizational priorities.

via Steve.

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Steve Messer: Don’t just keep the lights on, shine bright:

Platform products, built by government for public sector organisations, are intended to be better, cheaper and preferable to competitors. If an arms-length body or small government organisation has to choose between a private-sector platform or a platform built by government, both of those platforms are in a market. The arms-length body will choose which platform to use based on the features offered, the price, the complexity of integration, design, accessibility, and loads of other factors.

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Alan Wright – Jobs to be Done surveys:

As a product manager, one of my favourite ways to prioritise problems to solve for users is to understand their Jobs to be Done (JTBD). The best way to get this data is by having conversations with many users, but this is not always something users have time for. Surveys are a great complimentary method to gather this data quantitatively and quickly. In this post, I share the thinking behind the Jobs to be Done survey I have been running with users in my current role.

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📅 Daily note for 30 October 2024

Am thinking again about the structure of my blogging here. I’d much rather than the individual paragraphs in these daily notes existed as posts in their own right, as well as being collected together for the whole day. That way I could publish each item as soon as I type them in, rather than waiting til the end of the day. Main inspiration here is Dave Winer⬈, while Coté⬈ does it but keeping the posts separated rather than presented as daily collections. #

Richard Pope (again!) on services that work harder⬈. #

Dave Rogers: Toxic Technology⬈. Not come across this before (how!?) but Sarah Drummond⬈ linked to it so thanks to her 🙂 #

Paul Maltby: Why public sector procurement needs a serious rethink to deliver on the promise of AI and tech⬈. #

Sharon Dale⬈ shared TidyCal⬈ on LinkedIn – basically Calendly⬈ but more flexible and a lot cheaper. I have set mine up here⬈. #

LINK: “The Bill Gates Line”

‘A platform is when the economic value of everybody that uses it, exceeds the value of the company that creates it. Then it’s a platform.’

Original: https://stratechery.com/2018/the-bill-gates-line/

Five for Friday

Am going to try and get a quick link roundup post out every Friday if I can, pointing out some interesting stuff I’ve seen during the week.

  1. Management is not about asking people to do stuff – really interesting article on being a better manager. Something that’s really been brought home to me in the last few years is that being successful in stuff like digital transformation or modernising IT relies on your ability to manage well as much as being some kind of epic visionary.
  2. Enterprise-wide Agility: Doing versus Being – I love the “doing versus being” idea and want to explore it more in a future post here.
  3. Council frontline staff lack digital skills competence – not just frontline staff I’d say and a lack of basic understanding of the role of technology and digital operating models is holding back transformation work in lots of organisations, no matter what the sector. I’m tempted to dust down my digital passport work of yesteryear to see if it could be refreshed to help fill this gap.
  4. Head of Technology Services – I’m moving on from my interim job at Horsham soon, and this is the advert for my permanent replacement. It’s a great job.
  5. Mark Thompson on platforms and government:

https://vimeo.com/216550724

These have all been tweeted during the week, and you can find everything I’ve found interesting and bookmarked here.

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